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Seeing more issues lately with NetDuma :(

kyroadie

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kyroadie

kyroadie

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Used to not have so many issues with my setup, but it appears that issues are on the rise....

 

First, after installing a new Netgear CM500 and confirmation with ISP, it appears that I am "losing" 15-18 Mbs download according to speedtest.net

 

Second, can't access Misc page, gives me generic message to post in forum.  (So can't adjust cloud settings as they aren't displayed)

 

Third, yesterday and today have been almost impossible to join XBL parties or stay in game with Destiny.

 

The last time I had issues, I did a complete factory reset and started from scratch.  Really don't want to have to do that before trying to figure out what appears to be something related to the interface on the Duma?

 

Current setup is 

 

CM500 ---wired--- NetDuma ----wired--- Asus AC3100 (-- rest of network

                                       \

                                        \ Xbox1S wired & Xbox1 wireless

 

Thanks in advance

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Netduma Fraser

Netduma Fraser

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What speeds do you have? Try this please:

 

Preemptive (under 60mbps) or Reactive Algorithm (over 60mbps)
100% anti-flood
Share excess enabled
Reset device prioritisation & apply
Disable IPv6 in WAN, LAN & misc
Disable deep packet in misc
Enable turbo mode (over ~120mbps)
Enable super turbo mode (over ~300mbps)
Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds.
Do a wired speed test from a PC

 

If you can't access the misc page it sounds like you're not connected to the internet. Is that the case through the duma? Are you using Chrome to access the interface?

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kyroadie

kyroadie

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What speeds do you have? Try this please:

 

Preemptive (under 60mbps) or Reactive Algorithm (over 60mbps)

100% anti-flood

Share excess enabled

Reset device prioritisation & apply

Disable IPv6 in WAN, LAN & misc

Disable deep packet in misc

Enable turbo mode (over ~120mbps)

Enable super turbo mode (over ~300mbps)

Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds.

Do a wired speed test from a PC

 

If you can't access the misc page it sounds like you're not connected to the internet. Is that the case through the duma? Are you using Chrome to access the interface?

 

Hey Fraser, on the ball as usual.

- Preemptive selected already

-100% selected already

-Share excess selected already

-Reset priority- all devices given 25%

-IPv6 had to be removed, wasn't activated last time I checked before posting

-Deep packet was disabled, but seems to reactivate from time to time

-Didn't select turbo or super as only 50Mbs service

-All cables are Cat6

-Always wired, always.  Wireless is for the wife! :)

 

Back to only losing 3-4 Mbs between modem and router

 

Still having problem with Misc page and Cloud settings is just drawing bars.  This has happened a few times, as with the settings I previously mentioned changing.  Thoughts?

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kyroadie

kyroadie

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Only two settings I have ticked on Misc page is "Enable cookies" and "Stealth Mode" BTW

 

Speedtest returned 53.25 down 6.36 up with a ping of 62ms (which is erroneous given where the server is supposed to be located- less than 100 miles away.)

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Netduma Fraser

Netduma Fraser

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Okay thats good your speed has returned. What is the ping to that server normally?

 

Try another browser are you able to access miscellaneous settings at all? Does the device manager show a WAN IP?

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kyroadie

kyroadie

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Fraser,

 

Just wanted to post quick update since we last chatted.  I had good service yesterday all day and good results last night on Destiny.  I ran all evening without changing any of the profiles though, just kept it on non-gaming.  Just wanted to see if I'd have any issues like before.  I still can't change cloud services and still get the error on the Misc Page.  A half hour ago, I had a severe drop in internet performance, which I figured was something to do with provider, as I am still not convinced that these guys aren't making changes with their new transition.  However, I did the standard reboot cycle before I contacted them.  Quickly through the TS process with their phone support, we determined that it wasn't the modem, but a problem with the router.  After another reboot sequence with the tech (same as before modem then router power cycle), this time it returned to expected upload/download/ping times.  I noticed on my Duma, that the time/date had gone off again- showing a day and two hours behind on the router.  I mention this specific example as another thing that I've seen with changing settings on the router.  I reset date/time and so far so good.  If issue develops again, I will check time settings first this time.  Probably going to try and do a factory reset tomorrow if I can find the time.  

 

Thanks.

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Netduma Fraser

Netduma Fraser

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That's great thanks for the update. Still strange about the misc issue. Are you talking about the time on the Netduma? It's router time I believe so it won't actually be the time where you are. 

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Netduma Fraser

Netduma Fraser

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Why would the router time have a different date and time then my PC?

 

Could that cause sync issues with modem?

 

I believe it's to do with upgrading & cloud updates, it's better if every router has the same time. No I shouldn't think so, if it did we would have had major problems with that from the beginning and we haven't.

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kyroadie

kyroadie

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Hey Fraser, morning.

 

Well, finally got around to getting the factory reset done.  Over the last several days, been having issues with my internet speed/performance just completely taking a dump.  This was after you and I took a walk through my setting and everything was good.  To fix, I had to reboot all my network equipment once a day, usually in the evening.  Had all kinds of trouble staying connected to Destiny servers as well this weekend playing with my kids.  Checked cloud services and all were set to 1 yet again.  Changed off bleeding edge and seemed to work again.  So got the reset done this morning and reconfigured.  Last step was setting up on the Misc page and there it is, the spinning bars under cloud services all over again.  

 

So I am going to make a tough decision here and just give up.  I appreciate all your help and the product is a great idea.  I just don't see as much benefit I guess as a Destiny player to warrant these headaches.  There is SOOOO much going on here, and the complexity I have with needing functions of another router are just making it worse.  I am going to go with my ASUS as the main and try to use its tools to maximize my gaming experience.  

 

Thank you again for your assistance. And best of luck with growing this great idea.  Not sure if I will sell my unit, or just hang on to it for awhile.  If I still have it when the new update drops, I will definitely carve out some time to give it another go. Thanks again.

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Netduma Jack

Netduma Jack

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Hey Fraser, morning.

 

Well, finally got around to getting the factory reset done.  Over the last several days, been having issues with my internet speed/performance just completely taking a dump.  This was after you and I took a walk through my setting and everything was good.  To fix, I had to reboot all my network equipment once a day, usually in the evening.  Had all kinds of trouble staying connected to Destiny servers as well this weekend playing with my kids.  Checked cloud services and all were set to 1 yet again.  Changed off bleeding edge and seemed to work again.  So got the reset done this morning and reconfigured.  Last step was setting up on the Misc page and there it is, the spinning bars under cloud services all over again.  

 

So I am going to make a tough decision here and just give up.  I appreciate all your help and the product is a great idea.  I just don't see as much benefit I guess as a Destiny player to warrant these headaches.  There is SOOOO much going on here, and the complexity I have with needing functions of another router are just making it worse.  I am going to go with my ASUS as the main and try to use its tools to maximize my gaming experience.  

 

Thank you again for your assistance. And best of luck with growing this great idea.  Not sure if I will sell my unit, or just hang on to it for awhile.  If I still have it when the new update drops, I will definitely carve out some time to give it another go. Thanks again.

 

Just to clarify, are your issues that the cloud settings / misc page don't load correctly? I recommend that you hold out until DumaOS is released; you'll probably see a lot of benefits from it and hopefully enjoy the Netduma again. We'd love to give you more advice and tackle the problems you're having if you're willing, but I understand if you just want to stick with your other router. If needs be we can arrange a 1 on 1 session for next week to get to the bottom of it.

 

Still, I definitely recommend waiting for DumaOS rather than selling it; it'll be worth the wait and I believe it will solve your issues (since it's essentially an entirely new interface).

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iAmMoDBoX

iAmMoDBoX

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Hey Fraser, morning.

 

Well, finally got around to getting the factory reset done.  Over the last several days, been having issues with my internet speed/performance just completely taking a dump.  This was after you and I took a walk through my setting and everything was good.  To fix, I had to reboot all my network equipment once a day, usually in the evening.  Had all kinds of trouble staying connected to Destiny servers as well this weekend playing with my kids.  Checked cloud services and all were set to 1 yet again.  Changed off bleeding edge and seemed to work again.  So got the reset done this morning and reconfigured.  Last step was setting up on the Misc page and there it is, the spinning bars under cloud services all over again.  

 

So I am going to make a tough decision here and just give up.  I appreciate all your help and the product is a great idea.  I just don't see as much benefit I guess as a Destiny player to warrant these headaches.  There is SOOOO much going on here, and the complexity I have with needing functions of another router are just making it worse.  I am going to go with my ASUS as the main and try to use its tools to maximize my gaming experience.  

 

Thank you again for your assistance. And best of luck with growing this great idea.  Not sure if I will sell my unit, or just hang on to it for awhile.  If I still have it when the new update drops, I will definitely carve out some time to give it another go. Thanks again.

 

Like I said... CM500 is the problem :D

 

https://www.amazon.com/TP-Link-343Mbps-Certified-Spectrum-TC-7610-E/dp/B01CH8ZNJ0

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kyroadie

kyroadie

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Just to clarify, are your issues that the cloud settings / misc page don't load correctly? I recommend that you hold out until DumaOS is released; you'll probably see a lot of benefits from it and hopefully enjoy the Netduma again. We'd love to give you more advice and tackle the problems you're having if you're willing, but I understand if you just want to stick with your other router. If needs be we can arrange a 1 on 1 session for next week to get to the bottom of it.

 

Still, I definitely recommend waiting for DumaOS rather than selling it; it'll be worth the wait and I believe it will solve your issues (since it's essentially an entirely new interface).

That is the main one that lets me know something has changed.  But I have struggled with settings not staying the same and other things.  I will probably hold out to see the new OS.  I am still weighing it. 

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fuzzy clam

fuzzy clam

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kyroadie,I definitely wouldn't give up on the duma just yet, especially if your a gamer.Like Jack said duma 2.0 is gonna be incredible,if your not gonna use it in your set up for now at least hang onto it until 2.0 comes out and give it another try then.

 

But like MoD said your modem might be the issue,I didn't think my modem was the issue until I did some more research and got some advice from Buck and MoD as they had the same issue I was having and it turns out my ISP modem was the issue have a look at this...Intel's Puma 6 chipset suffers from latency & jitter, fix soon.

 

It might not be the issue but don't rule it until you've checked into it a little further.

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