Mikes Posted December 31, 2016 Share Posted December 31, 2016 Just got the net duma 2 days ago I've been trying to set it up .. I'm not very good at these things .. I've got the ping and distance sorted .. but on both black ops 3 and infinite warfare says nate type moderate .. I've followed all the steps on forum but still moderate ... also on my device manager it says I'm connected to another .. which is my Internet providers.. again I've followed all steps to change the ip address but still nothing ... any help would be much appreciated Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 31, 2016 Share Posted December 31, 2016 Call your ISP, tell them to put your modem in bridge mode for you. This will disable the router functions of the ISP modem/router combo which will open your NAT also. Link to comment Share on other sites More sharing options...
Mikes Posted December 31, 2016 Author Share Posted December 31, 2016 Thanks I'll give this a try and let u know Link to comment Share on other sites More sharing options...
Mikes Posted December 31, 2016 Author Share Posted December 31, 2016 Call your ISP, tell them to put your modem in bridge mode for you. This will disable the router functions of the ISP modem/router combo which will open your NAT also. .. I just contacted them they told me it can't be put into bridge mode only a business one can Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 31, 2016 Share Posted December 31, 2016 .. I just contacted them they told me it can't be put into bridge mode only a business one can Welp... try again cause that doesn't sound right lol Link to comment Share on other sites More sharing options...
Mikes Posted January 1, 2017 Author Share Posted January 1, 2017 Welp... try again cause that doesn't sound right lol rang them again they said no it can't be done ...it's a bt hub 6 .. I'm getting a bit fed up with this router .. 4 days later and it's still not working .. I had high hopes for it Link to comment Share on other sites More sharing options...
BENORMOUS Posted January 1, 2017 Share Posted January 1, 2017 Place the netduma ip into the dmz of the smart hub that will open all ports for your console Link to comment Share on other sites More sharing options...
Mikes Posted January 1, 2017 Author Share Posted January 1, 2017 Place the netduma ip into the dmz of the smart hub that will open all ports for your console we did that .. but my ps4 still showing the bt hub ip address and net duma saying can't ping because firewall is still active Link to comment Share on other sites More sharing options...
Mikes Posted January 1, 2017 Author Share Posted January 1, 2017 rang them again they said no it can't be done ...it's a bt hub 6 .. I'm getting a bit fed up with this router .. 4 days later and it's still not working .. I had high hopes for itany other suggestions? Link to comment Share on other sites More sharing options...
Mikes Posted January 1, 2017 Author Share Posted January 1, 2017 Welp... try again cause that doesn't sound right lolany other suggestions Link to comment Share on other sites More sharing options...
Mikes Posted January 1, 2017 Author Share Posted January 1, 2017 Welp... try again cause that doesn't sound right lol hi I was able to go into personal settings for bt hub and disable firewall and changed the wan ip to match the Duma .. but the old IP address remains on the PS4 .. should / can I change it ? Link to comment Share on other sites More sharing options...
Mikes Posted January 2, 2017 Author Share Posted January 2, 2017 My devices had been thrown off the new duma and I can't connect them .. it's says incorrect password .. but it's the same password I used yesterday to connect them Link to comment Share on other sites More sharing options...
Zennon Posted January 2, 2017 Share Posted January 2, 2017 If you have factory reset the Netduma the WiFi password is now netdumar1 Make sure the WiFi is turned off in your ISP router if the above is not your issue. Link to comment Share on other sites More sharing options...
Mikes Posted January 2, 2017 Author Share Posted January 2, 2017 Right .. thank you that worked .. my only other problem is my nat type on infinite warwafe and black ops 3 is moderate ..on my ps4 it's saying type 2 Link to comment Share on other sites More sharing options...
Zennon Posted January 2, 2017 Share Posted January 2, 2017 Type 2 is correct for PS4 it means open behind another router. Do you mean showing moderate in game? Is the Duma in the DMZ of your ISP router? If not search the knowledge base or wiki for the how too. Still moderate? If so search for PS4 cod ports to forward with port forwarding Link to comment Share on other sites More sharing options...
Mikes Posted January 2, 2017 Author Share Posted January 2, 2017 Yeah it's showing moderate in game.. sorry what is dmz port ? This is all new to me .. I'm not sure what port forwarding is .. ur help is much appreciated Link to comment Share on other sites More sharing options...
Mikes Posted January 2, 2017 Author Share Posted January 2, 2017 Yes the duma is plugged into the dmz of my is router Link to comment Share on other sites More sharing options...
Zennon Posted January 2, 2017 Share Posted January 2, 2017 The knowledge base has every answer to every question on the duma just type into the box at the top of the page. I have searched port forwarding. http://support.netduma.com/support/solutions/articles/16000028196-port-forwarding-settings If you do decide to port forward (moderate NAT plays the same as open just sometimes causes chat issues but not always) remember to turn off UPnP in the Netduma settings. Link to comment Share on other sites More sharing options...
Mikes Posted January 2, 2017 Author Share Posted January 2, 2017 Ok thanks so much for ur help .. do u think I should just leave it moderate ? It won't affect my connection Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2, 2017 Administrators Share Posted January 2, 2017 If you're saying the PS4 is showing a BT Hub IP then it sounds like you don't have the PS4 connected to the R1. ALL devices should be connected to the R1 via WiFi or via ethernet. Once the console is connected to the R1 does it say NAT Type 2 in network settings? If so that means it is open. Also for the ping issue: http://support.netduma.com/support/solutions/articles/16000022397-why-can-t-i-ping- Link to comment Share on other sites More sharing options...
Mikes Posted January 2, 2017 Author Share Posted January 2, 2017 I typed in a question and didn't get an answer .. I'm not happy with product at all it is extremely difficult to set up if I known this I definitely wouldn't of bought it .. i don't know what to type into port forwarding every answer I get opens 10 more questions Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2017 Administrators Share Posted January 3, 2017 I have merged both of your threads and moved it to General Support. What question did you type in? Zennon linked how to use the Port Forwarding feature, then you need to find out the specific ports for the game you want to play. In this case I've done this for you, once you open these ports you should have an open NAT in game: TCP: 1935, 3074, 3478-3480UDP: 3074, 3478-3479 Link to comment Share on other sites More sharing options...
Mikes Posted January 3, 2017 Author Share Posted January 3, 2017 My ps4 is connected to r1 via eithernet cable .. on ps4 nat type is type 2 .. but on infinite warwafe and black ops 3 it says moderate .. I was using it last nite it seems to be working but when I bring up the geofilter interface on ipad after a few mins it always says something went wrong when trying to ping . Make sure no devices are vpn'd .. I don't know what this means So do I have to change these ports every time I want to play a different game ? I don't seem to have problems finding games with ping set to 20 and distance set to 600 kms.. I live in Ireland.. I'm assuming I'm connecting to the London server .. is port forwarding needed ? I had zero experience in this area Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2017 Administrators Share Posted January 3, 2017 NAT Type 2 is open so that is great. Having a moderate NAT (which I'm not entirely convinced that it's an accurate reading) won't have an effect on your connection but rather may limit who you can connect to but not to an extent you would notice unless you frequently play with friends that have a moderate NAT. For that ping issue follow this: http://support.netduma.com/support/solutions/articles/16000022397-why-can-t-i-ping- Some ports will be the same, but would usually recommend UPnP so the necessary ports are opened. You're very lucky in that there are servers in Ireland as well I believe so you should be getting a really low ping. Link to comment Share on other sites More sharing options...
Mikes Posted January 3, 2017 Author Share Posted January 3, 2017 Ok thanks for ur help I don't think I'll do the port forwarding I just don't understand it .. Link to comment Share on other sites More sharing options...
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