SuperJ380 Posted October 21, 2016 Share Posted October 21, 2016 okay this has been happing for a while but today im playing Infinite WarFare Beta and my netdume keeps knocking out my internet and and i go in setting to see whats going on. I notice that Cloud setting keeps showing thats it loading. I don't know what to do this keeps happing right now it happens when i play the Beta for a game or 2 then to knocks me out again. Pleas help me A.S.A.P. Thank You Link to comment Share on other sites More sharing options...
Dillinger Posted October 21, 2016 Share Posted October 21, 2016 Can you provide us some more information Super? This thread outlines some self help and some questions that you answer to help us get you the right person. http://forum.netduma.com/topic/11776-please-read-before-posting-a-support-thread/ What have you tried thus far? Have you done any sort of reboot, either from the UI or by power cycling? When did you first notice it start happening (you said a while now) and when did you make the discovery of the Cloud Settings loading? Have you applied a Cloud update recently? Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 21, 2016 Author Share Posted October 21, 2016 yes i have done the reboot, from UI and from power cycling. I've notice this like a mouth ago or more. It happens to me when i play BOP's 3 even now and then and when that happen i reboot it to get it started again and it starts working for a while again. Now the new Call of Duty is out with Beta and i been trying to play but ever time i do i play like a game or two and it boots me out of my internet connection and when I'm looking on me NETDUME on my laptop to see everything is working but i go to Miscellaneous settings and scroll down and i see clouding settings not work or trying to load or something and this happens to me everytime now and NO i haven't applied a Cloud update recently. I wasn't aware that there was one! Please Help would like to get this work really soon Link to comment Share on other sites More sharing options...
BIG__DOG Posted October 21, 2016 Share Posted October 21, 2016 are you playing wireless by any chance? Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 21, 2016 Author Share Posted October 21, 2016 NO! Wired Up! Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 21, 2016 Author Share Posted October 21, 2016 so why is it taking so long for someone to help me is there a number i can call to talk to someone with this issues! Please respond! I REALLY NEED SOMEONE TO HELP ME Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted October 21, 2016 Share Posted October 21, 2016 Explain boots you out of Internet? How are you connected? Modem - netduma? What modem are you using? Screen shots of how your miscellaneous settings are? Geo filter? Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 21, 2016 Author Share Posted October 21, 2016 yes i have it connected like that, modem -netduma- netgear, i dont know what you mean by explain, all i can say by messaging yall is i'm playing I.W. Beta on my Xbox one, I play like two games then lags and i see that my bars are at one or red nobody is moving but me and i'm like again so i pull out of the screen play and it shows me that i'm not connected to the internet so i don't know whats happing. I'm using what my Service providers has on my modem there call Suddenlink here where i'm from. i will send you a screen shots here in a min if i know how! Thank you for responding Link to comment Share on other sites More sharing options...
ColonicBoom Posted October 22, 2016 Share Posted October 22, 2016 so why is it taking so long for someone to help me is there a number i can call to talk to someone with this issues! Please respond! I REALLY NEED SOMEONE TO HELP ME Because the support staff are in the UK and it's 1am. And it's the weekend. If you provide the info from the link that Dillinger sent you then we'll be in a better position to help though. Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted October 22, 2016 Share Posted October 22, 2016 Is your Xbox plugged into netduma or Nighthawk? Should be plugged into netduma Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 i'm sorry but i don't know how to screen shot it from my laptop. i've tried doing it can i just do it with my phone and send it to you Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 It's plugged into the Netduma! its like this modem-to -netdume-my xbox one plugged in sec. then nighthawk third cause the modem goes in the first slot Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 and yes i did go to that link that Dillinger send me that's how i got here with yall and i know yall are in UK and the time it is. My sorry about that but maybe yall need a number or somebody can take call's for the USA it would problable make things easier and i did this way earlyer messaging yall about this problem and im just getting responds about it. I'm sorry about the time Link to comment Share on other sites More sharing options...
PharmDawgg Posted October 22, 2016 Share Posted October 22, 2016 okay this has been happing for a while but today im playing Infinite WarFare Beta and my netdume keeps knocking out my internet and and i go in setting to see whats going on. I notice that Cloud setting keeps showing thats it loading. I don't know what to do this keeps happing right now it happens when i play the Beta for a game or 2 then to knocks me out again. Pleas help me A.S.A.P. Thank YouDo you have Allow auto feedback selected under Settings>Miscellaneous? Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 yes i do! Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted October 22, 2016 Share Posted October 22, 2016 Question when you say knocks you out as in you're in game then kicks you out of lobby or after completing a match? Then puts you at main screen or finding game again? Cuz this was doing same thing to me in beta for IW Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 well i meant it kick's me out but this happen in the middle of the game i was playing Teamdeath match and like two mins in the game it like lags or something everybody is not moving but me and yes it puts me back in main screen but when i get out of the whole thing where shows me my games and apps on my xbox one it shows me that i'm not connected to the internet. No this is something else something with my netdume. yeah i think there is something wrong with Beta to i tried logging in and it wouldn't let me in it kept saying looking for profile! Link to comment Share on other sites More sharing options...
PharmDawgg Posted October 22, 2016 Share Posted October 22, 2016 yes i do! Reason I say this is I was having the same issue with a different game and I kept getting kicked out. And I was having the same issue as you were describing. So I unchecked it and I did not get kicked out any more. But I don't know why it was occurring. Maybe Fraser will take a peek. Unselect it, reboot your router and let us know if it still occurs. Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 Well the thing is it kicks me out of everything even my internet. Like I said when I go to my main screen on my XboxOne it shows me that I'm not connected to the internet when this happens but today it's been happen almost all day when I try to play IW beta and now when I go to play black ops 3 I can't find a game are the server's down or is there something wrong with my netduma. I don't know but if some one can please help me with this now what you say works I will try it Buck Nasssty I will try it. I think it's broken or something I might need to order a new one if y'all can't help! Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 I just want to say thanks a lot for helping me with all of y'all that are tried to help me and hopefully we can get it fix really soon. It means a lot to me that y'all are trying hard! Especially y'all in they U.K. Thanks a lot Staffs Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 I know it's late for y'all like for me here now it's 10pm well more later there but here's my email address if y'all get more information about this issue, I will still be checking here to see what y'all got on it. Thanks A lot : [email protected] Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted October 22, 2016 Share Posted October 22, 2016 How's your geo filter set? Can I see a screen shot. Should be strict, PA 40 MS, lowest miles or 500 miles, PA 20. Link to comment Share on other sites More sharing options...
SuperJ380 Posted October 22, 2016 Author Share Posted October 22, 2016 My bad! Wrong email! Here it is: [email protected] Link to comment Share on other sites More sharing options...
PharmDawgg Posted October 22, 2016 Share Posted October 22, 2016 Just a heads up. I have my geo-filter setup for the lowest ping host. I do not care as much about geo-location because sometimes people near you may have crappy pings. I have cable internet and I live on the east coast. Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted October 22, 2016 Share Posted October 22, 2016 I do same lol Link to comment Share on other sites More sharing options...
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