BIGMAN176 Posted September 23, 2016 Share Posted September 23, 2016 everytime i go into a lobby on cod i keep getting the message something went wrong when trying to ping make sure your firewall is not blocking but i have checked every setting between the netduma and the bt homehub 5 and nothing has been changed i have tried factory on both routers but it still persists i have tried switching devices from laptop even to my phone and it still does it i have tried disconnecting the vpn setting on the netduma that hasn't worked i also have tried the port clamp to udp 500 option on the homehub 5 but it still keeps doing it i can't play a game for less than 2 secs and the message pops up sometimes you can reset the page and it will ping again other times the message keeps popping up anyone got any suggestions!!!! Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted September 23, 2016 Share Posted September 23, 2016 Can't use VPN on ps4 bo3. It will do this. Idk about Xbox. If u got VPN to work, ping is over 100 plus anyways because of encryption Link to comment Share on other sites More sharing options...
Victor-Yout Posted September 23, 2016 Share Posted September 23, 2016 i have vpn disabled but still often get this message , too. ? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted September 23, 2016 Netduma Staff Share Posted September 23, 2016 Hey there, welcome to the forum! Check out this page: http://support.netduma.com/support/solutions/articles/16000022397-why-can-t-i-ping- Ad blocker software could be causing it, but since you tried it on multiple devices I doubt this is the case. What virus scanner do you use? Potentially, settings in the virus scanner can be restrictive and cause this issue. Let us know how you get on, we'll get rid of that error Link to comment Share on other sites More sharing options...
Slipknot31286sic6 Posted September 23, 2016 Share Posted September 23, 2016 Ahhh I read wrong that error msg is normal. If u leave web page or stop doing something on netduma page for like 5 mins it pops up n goes away. Sometimes have to re log In... Does it still allow u to use the netduma? It does it to me when I go play a bo3 game and let phone turn off screen.. I jus click OK and go about what I was doing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 25, 2016 Administrators Share Posted September 25, 2016 Yes you can still use it as normal. If you continue to get it though check the link to make sure you've done everything to prevent it. Link to comment Share on other sites More sharing options...
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