no ip address

[tom tom]

I cant seem to connect to the net duma router as ip address is wrong apparently. Please help

[Netduma Fraser]

Hey, welcome to the forum!

 

How are you trying to connect to the router? Via WiFi or ethernet? 

 

Do you have an internet connection through the duma?

 

Can you access the interface if you go to http://192.168.88.1or http://R1 ?

 

If you follow this guide so the router is isolated http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-helpare you able to access the interface?

[tom tom]

Hi its wired connection and no there isnt any connection through the duma. And no cant access the interface. Doesnt even allow me to connect a device through duma wifi

[ColonicBoom]

Did you at least turn off the ISP router before you added the Netduma to the network? And leave it off for a few minutes to allow it to clear the RAM?

[Netduma Fraser]

Following that guide so that it is isolated i.e. with the router only connected to power and ethernet connected to port 2 to PC. WiFi off on PC you can't access via 192.168.1.1?

[tom tom]

No will not allow me to access it

[Netduma Fraser]

That is strange, can you let me know what times you may be available tomorrow and we can do a 1 on 1

[tom tom]

Well i wouldnt be able to do today because im working all day till 10 p.m. can do tomorrow at 7 p.m. if you havent finished by then?

[Netduma Fraser]

We usually finish at 6pm but I can do 7pm Friday no worries. 

[tom tom]

I really appreciate that thank you

[tom tom]

Hello fraser just to let you know ive sorted that problem out so you can go home early today lol. One thing though. On the control panel its got my global location as america when i live in uk. How do i sort that. Its on the page where you can choose the distance from the host. Thanks

[Zennon]

Press the home button that is an icon of a house, click on the map where your are located then click the home button once more.

[Netduma Fraser]

Great to hear that! As above Zennon has answered your question.

 

Enjoy your weekend

[tom tom]

Thanks zennon. Can i also ask how to set up the lan connection onbthe control panel page. Sorry im terrible at technical stuff

[Zennon]

This is the lan page http://support.netduma.com/support/solutions/articles/16000028205-lan-settings

 

But I am guess you do not mean that and mean the congestion control http://support.netduma.com/support/solutions/articles/16000030775-optimum-settings

 

Use the knowledge base for any question imaginable in the search box.

[tom tom]

Thanks again zennon and fraser. Great help