Mustard Tiger Posted July 28, 2016 Posted July 28, 2016 I was playing Halo 5 last night everything was great , then suddenly no connection . I did a reboot twice and it was a no go. Plugged in another router and it worked fine. My netduma is about a year old now so do I have to buy another one already ?
PharmDawgg Posted July 28, 2016 Posted July 28, 2016 Do you connect wireless or wired? Are you able to access the Netduma web interface?
Dillinger Posted July 28, 2016 Posted July 28, 2016 Need a little more info to go on brother. No connection? Or the device has no power, no lights and has become a plastic rock?
Mustard Tiger Posted July 28, 2016 Author Posted July 28, 2016 My connection is wired. On the netduma interface there is no internet connection. The lights are on but no one's home. So the power is on. I connected my Netgear Nighthawk and it works fine. So I'm thinking maybe the WAN connection on the router is burned out?
PharmDawgg Posted July 28, 2016 Posted July 28, 2016 I'm assuming you are saying you can not access the router's interface. Try this link for assistance. http://support.netduma.com/en/support/solutions/articles/16000022395-why-can-t-i-access-the-r1-interface-
Mustard Tiger Posted July 28, 2016 Author Posted July 28, 2016 I get to the netduma homepage just fine there's simply no internet. For whatever reason it's not connecting to the internet at all.
PharmDawgg Posted July 28, 2016 Posted July 28, 2016 If you can gain access to the interface then go to Device Manager, do you see the WAN IP? You should have Internet access if you see this. Which you probably won't. If you can't see this go to Settings > WAN and make sure static is disabled. Then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1. You should now have Internet access.
Mustard Tiger Posted July 28, 2016 Author Posted July 28, 2016 Thank you I'll give that a try tonight and I'll give an update I appreciate the help.
Administrators Netduma Fraser Posted July 28, 2016 Administrators Posted July 28, 2016 Keep us updated!
Mustard Tiger Posted July 31, 2016 Author Posted July 31, 2016 Sorry for the late response just tried what you said and it still doesn't work does not recognize internet connection at all.
Administrators Netduma Fraser Posted July 31, 2016 Administrators Posted July 31, 2016 Do a factory reset from miscellaneous settings and see if you get internet after that. Save your settings through a profile then export them if you want to keep them.
Mustard Tiger Posted August 1, 2016 Author Posted August 1, 2016 Did the factory reset still not connecting.
iAmMoDBoX Posted August 1, 2016 Posted August 1, 2016 Did the factory reset still not connecting. Restart your modem
Administrators Netduma Fraser Posted August 1, 2016 Administrators Posted August 1, 2016 Power off both your hub and your NETDUMA. Power up the hub and after one minute, power up the NETDUMA. Make sure they're connected from port 1 to port 1.
Mustard Tiger Posted August 1, 2016 Author Posted August 1, 2016 I did all that and it's still not working. Do I need to send it back to you or do I have to buy a new one?
Netduma Staff Netduma Jack Posted August 1, 2016 Netduma Staff Posted August 1, 2016 I shouldn't think it's a hardware failure since you can still access the interface. You should try out some different ethernet cables; and also try out this guide: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Let us know if those work
Mustard Tiger Posted August 7, 2016 Author Posted August 7, 2016 Sorry for the late response I was away for work. I did what you said everything's working I really appreciate all the help you guys are great.
PharmDawgg Posted August 7, 2016 Posted August 7, 2016 Glad to hear that. Will close this post. If you have any other questions please don't hesitate in making another. Happy gaming!!!
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