Slows speeds with Netduma

[david87]

Hello I have had the Netduma for a month now and am still unable to get my full speeds with it, I have followed the Wiki guides with no success, contacted my ISP to put the ISP hub/modem into bridge mode no success, tried DMZ with the same results slow speeds when tested wired and wireless on multiple computers, I also get a static NAT type on my Xbox One with slow speeds, which is hard wired. My router version 1.03.6g. My speeds go from 20-50mbs download and under 1 to 3 upload I pay for 100dl and 10ul, when speed testing through ISP hub/modem speeds are normal. Current setup is ISP hub/modem>R1>all devices.  ISP is Bright house Networks and I have an Arris model TG1682g. Would like to set-up a time for someone to remote access and see what is going on and get this thing running.

[ColonicBoom]

Check that you have 'turbo mode' turned on in 'miscellaneous settings'.

In 'Anti-Flood', set your bandwidth to the correct amount (not what you pay for but the max you can receive through a speedtest) - allow the Netduma to set up automatically after this.

Make sure you are using the 'Reactive' algorithm.

And that your Download/Upload Caps are at 100%.

 

And that your device prioritisation is reset.

And that 'Shared' is checked, for BOTH Upload and Download.

 

If you are not receiving your 'normal' speeds after this then please post some screenshots of your settings.

[david87]

Will do that and sorry new to this, how do I post screen shots, and what settings would you like screen shots of?

[ColonicBoom]

Will do that and sorry new to this, how do I post screen shots, and what settings would you like screen shots of?

 

No need to apologise mate, check those bits and see if it resolves your issue first - you might not need to post screenshots.

 

But if you ever do need to...

click on 'More Reply Options' next to 'Post', it will open up a wysiwyg editor and you can attach screenshots from in there.

 

I'll keep an eye out for your reply tomorrow - because it's gone 2am now and i'm pooped. But there will be a bunch of us checking these support threads over the weekend so we should be able to get you sorted out quick.

[david87]

Sorry been super busy with work the last couple of days but I'm going to try and check those settings to see if that works tomorrow and if not I'll take some screen shots and any settings in particular you would like me to take screen shots of?

[Netduma Fraser]

Hey welcome to the forum! Do the following: 

• Reactive Algorithm
• 100% anti-flood
• Share excess enabled
• Reset device prioritisation & apply
• Disable IPv6 in WAN, LAN & misc
• Disable deep packet in misc
• Enable turbo mode
• Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds.
• Do a wired speed test from a PC

You'd need pictures of congestion control, & misc settings most importantly.

[shizz812]

Hey welcome to the forum! Do the following: 

• Reactive Algorithm
• 100% anti-flood
• Share excess enabled
• Reset device prioritisation & apply
• Disable IPv6 in WAN, LAN & misc
• Disable deep packet in misc
• Enable turbo mode
• Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds.
• Do a wired speed test from a PC

You'd need pictures of congestion control, & misc settings most importantly.

Hey Netduma Fraser, been a long time since I've had to post something but I come and read the forum almost everyday. I will try and be as thorough as possible in this post without being long-winded. Long story short, I'm having what appears to be the exact same problem. My area(Jeffersonville, IN, which is Southern Indiana, just south of Louisville, KY) just had our ISP upgrade our internet speeds. I went from having 50/5 to 300/20. Prior to the upgrade, I would get my full speeds all the time, every time. Now I'm only getting 95down and the full 20 up. I've followed all the troubleshooting you have provided here and no results. My computer is the newest model macbook pro from apple so it does not have an ethernet port, but I have performed speed tests with a usb to ethernet converter. Problem with that is it is a 2.0 converter stick, so it's only capable of 100/10 speeds. And, I get 95/20 with it. Can you think of anything that I'm not that could be the problem in the equation? As I said, everything above, has been done. I have tried with turbo mode and super turbo mode checked, both individually and still can't get above 95. It's a very consistent 95 which made me think maybe this computer is only capable of 100 down but researched and found that's surely not the case. I changed and troubleshot almost every piece of equipment and can't find the solution. I look forward to your help. 

[billcline]

Hey Netduma Fraser, been a long time since I've had to post something but I come and read the forum almost everyday. I will try and be as thorough as possible in this post without being long-winded. Long story short, I'm having what appears to be the exact same problem. My area(Jeffersonville, IN, which is Southern Indiana, just south of Louisville, KY) just had our ISP upgrade our internet speeds. I went from having 50/5 to 300/20. Prior to the upgrade, I would get my full speeds all the time, every time. Now I'm only getting 95down and the full 20 up. I've followed all the troubleshooting you have provided here and no results. My computer is the newest model macbook pro from apple so it does not have an ethernet port, but I have performed speed tests with a usb to ethernet converter. Problem with that is it is a 2.0 converter stick, so it's only capable of 100/10 speeds. And, I get 95/20 with it. Can you think of anything that I'm not that could be the problem in the equation? As I said, everything above, has been done. I have tried with turbo mode and super turbo mode checked, both individually and still can't get above 95. It's a very consistent 95 which made me think maybe this computer is only capable of 100 down but researched and found that's surely not the case. I changed and troubleshot almost every piece of equipment and can't find the solution. I look forward to your help. 

 

 

 

I live in the same area, im having the same issue. I just called time warnerand told them to downgrade me

[ColonicBoom]

Hey Netduma Fraser, been a long time since I've had to post something but I come and read the forum almost everyday. I will try and be as thorough as possible in this post without being long-winded. Long story short, I'm having what appears to be the exact same problem. My area(Jeffersonville, IN, which is Southern Indiana, just south of Louisville, KY) just had our ISP upgrade our internet speeds. I went from having 50/5 to 300/20. Prior to the upgrade, I would get my full speeds all the time, every time. Now I'm only getting 95down and the full 20 up. I've followed all the troubleshooting you have provided here and no results. My computer is the newest model macbook pro from apple so it does not have an ethernet port, but I have performed speed tests with a usb to ethernet converter. Problem with that is it is a 2.0 converter stick, so it's only capable of 100/10 speeds. And, I get 95/20 with it. Can you think of anything that I'm not that could be the problem in the equation? As I said, everything above, has been done. I have tried with turbo mode and super turbo mode checked, both individually and still can't get above 95. It's a very consistent 95 which made me think maybe this computer is only capable of 100 down but researched and found that's surely not the case. I changed and troubleshot almost every piece of equipment and can't find the solution. I look forward to your help. 

 

How do you know that you're not getting the maximum that's available when taking into considering your distance from the cabinet/exchange etc?

You may be reaching the maximum possible for where you live.

 

The only way to test this is to take the Netduma out of the equation and test directly to the modem/isp hub (with the Netduma taken out of the network).

If you achieve the same speed then there is no issue to resolve, obviously if you get a faster speed without the Netduma in the loop then we can look at some settings that might affect it.

 

You will also need to test it with equipment that you know is capable of handling those speeds. If you're not sure if your laptop + converter can, then you need to test with something else (because we could be trying to diagnose a problem when there might not be one at all).

 

Obviously make sure you have the following settings:

your bandwidth entered correctly

device prioritisation reset

shared checked (up + down)

anti-flood at 100% (up + down)

'Reactive' algorithm selected

'Turbo' checked in miscellaneous settings

[Netduma Fraser]

So it sounds like the issue is the USB to ethernet adapter, you won't be able to tell if it does indeed go over those speeds.

 

As above test it the same way with your ISP hub. Otherwise do you have an older laptop you can test via ethernet with? You won't be able to get those high speeds with wifi so can't test like that.

[david87]

Hey welcome to the forum! Do the following: 

• Reactive Algorithm
• 100% anti-flood
• Share excess enabled
• Reset device prioritisation & apply
• Disable IPv6 in WAN, LAN & misc
• Disable deep packet in misc
• Enable turbo mode
• Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds.
• Do a wired speed test from a PC

You'd need pictures of congestion control, & misc settings most importantly.

I checked these setting and it improved the DL speed to 70mb but the UL is still at or under 1mb.

[Netduma Crossy]

I checked these setting and it improved the DL speed to 70mb but the UL is still at or under 1mb.

 

Have you checked what speeds you get with your ISP hub?

[david87]

Have you checked what speeds you get with your ISP hub?

Yes I have. Download is usually 110 and upload is usually 11

[david87]

I checked these setting and it improved the DL speed to 70mb but the UL is still at or under 1mb.

were you able to see my screen shots ?

[Netduma Crossy]

Are you able to try a factory reset on the Netduma?

[wils1337]

I am having the same issue from Australia, I have followed all guides and triple checked settings.

If I should make my own thread please say so.

I pay for 100/40.  Hooked directly into the wall I get 95/40.  When I hook up the Duma I get 60/35

 

[Netduma Fraser]

Can you also try testing using a different port in the back of the duma please. 

 

I am having the same issue from Australia, I have followed all guides and triple checked settings.

If I should make my own thread please say so.

I pay for 100/40.  Hooked directly into the wall I get 95/40.  When I hook up the Duma I get 60/35

 

 

Can you do the same please as well as trying a different ethernet cable.

[wils1337]

Can you also try testing using a different port in the back of the duma please. 

 

 

Can you do the same please as well as trying a different ethernet cable.

 

Can you also try testing using a different port in the back of the duma please. 

- Changed from port 3 to 4.  No change

 

 

Can you do the same please as well as trying a different ethernet cable.

- New Cat5E Cable from port 4. No change.

 

Currently trying to set up a PPoE on my PC as the original test that showed 95/40 was from my laptop.

 

 

Can you do the same please as well as trying a different ethernet cable.

[Netduma Fraser]

Can you do a factory reset from misc settings, put your speeds into bandwidth and allow it to auto setup please.

[david87]

Are you able to try a factory reset on the Netduma?

. I have done the factory rest, checked to make sure the settings from before are still the same i.e. ipv6 Is still disabled and so on, I have also tried another cord and port on the netduma with the same result, wired speed test from computer DL 41 UL under 1.

[wickedout2015]

. I have done the factory rest, checked to make sure the settings from before are still the same i.e. ipv6 Is still disabled and so on, I have also tried another cord and port on the netduma with the same result, wired speed test from computer DL 41 UL under 1.

Hi there glad I'm not alone. I'm having the same issue as you. Been doing everything the guide shows me. I even had tech from AT&T look at it and he said it's a software issue with NetDuma. He was just speculating and wasn't for sure blaming NetDuma. It cuts my speeds in half no matter what I do. Plug in the AT&T modem/router and my speeds are fine. So what's the fix? 

[Netduma Fraser]

Can you post in the request 1 on 1 forum after reading the pinned thread please and I'll take a look.

[wils1337]

Can you also try testing using a different port in the back of the duma please. 

 

 

Can you do the same please as well as trying a different ethernet cable.

Sorry for the slow reply on this one.  But the solution was dropping PPOE from the DUMA and just running it off the ISP provided router.  Have only seen a 2 Mbps drop now.