cosmicb Posted February 10, 2016 Posted February 10, 2016 My brand new R1 (which I love so far) seems to have a dead #1ethernet port after less than 24 hours of usage. Has this happened to anyone else? I've tried hard resetting both the router and my Xbox which was occupying that port, but to no avail. Switching to a different port works just fine and plugging a different device into port 1 results in that device not connecting as well.
Asentrix Posted February 10, 2016 Posted February 10, 2016 Hmm have you made sure it's not an issue with the cable?Have you tried switching the cables / devices?Let me know
Zennon Posted February 10, 2016 Posted February 10, 2016 Definitely try another Ethernet cable it might be that the rj45 pins are slightly misaligned it would be good to rule out first.
Zennon Posted February 10, 2016 Posted February 10, 2016 Port 1 is for the modem only. Ah i was assuming he was meaning he was trying to connect from his modem/router to port one POE and it failed after 24h, I may have read this wrong then.
Administrators Netduma Fraser Posted February 10, 2016 Administrators Posted February 10, 2016 Yeah as said above port 1 is for connecting to your ISP hub, so when R1 is connected from port 1 to modem/router do you have internet?
cosmicb Posted February 10, 2016 Author Posted February 10, 2016 Sorry, forgot to clear up that it is the first non-modem port. As stated it worked fine for the first day, so everything is connected properly, it literally just stopped out of nowhere. It is not an issue with the cable as moving it to the next port over works fine. I've also plugged in 3 different devices with 3 different cables into the problem port and none of them get internet access. All other ports are working as normal. Is there any way to contact anybody at netduma about a replacement? I love the router so far but not having a direct line of communication with the company over issues like this seems like a total nightmare.
Administrators Netduma Fraser Posted February 11, 2016 Administrators Posted February 11, 2016 Sorry, forgot to clear up that it is the first non-modem port. As stated it worked fine for the first day, so everything is connected properly, it literally just stopped out of nowhere. It is not an issue with the cable as moving it to the next port over works fine. I've also plugged in 3 different devices with 3 different cables into the problem port and none of them get internet access. All other ports are working as normal. Is there any way to contact anybody at netduma about a replacement? I love the router so far but not having a direct line of communication with the company over issues like this seems like a total nightmare. Certainly, you shouldn't have to go without a port. I believe you've emailed us already so we shall reply shortly regarding a replacement
cosmicb Posted February 11, 2016 Author Posted February 11, 2016 Certainly, you shouldn't have to go without a port. I believe you've emailed us already so we shall reply shortly regarding a replacement Thank you so much Fraser, your help is immensely appreciated. Like I said, I absolutely love the router so far despite the port issue and understand things like this happen, I just wish It didn't happen to mine!
Administrators Netduma Fraser Posted February 12, 2016 Administrators Posted February 12, 2016 Thank you so much Fraser, your help is immensely appreciated. Like I said, I absolutely love the router so far despite the port issue and understand things like this happen, I just wish It didn't happen to mine! You're very welcome. Great to hear that! Yes it is a shame, we're responding right now and then we can get you a working router As this will now be resolved by email I shall close this thread.
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