tmarch Posted February 8, 2016 Share Posted February 8, 2016 Is there anyway for tech support to upgrade my router manually using Bleeding Cloud because my OS is old and out of date it will not open file , if so who do i need to message. Link to comment Share on other sites More sharing options...
xBOBBYxHEATx Posted February 9, 2016 Share Posted February 9, 2016 Just upgrade to .5 and then to .6 Link to comment Share on other sites More sharing options...
tmarch Posted February 9, 2016 Author Share Posted February 9, 2016 already have .5 Link to comment Share on other sites More sharing options...
Asentrix Posted February 9, 2016 Share Posted February 9, 2016 already have .5 Upgrade to .6 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 9, 2016 Netduma Staff Share Posted February 9, 2016 Is there a particular error you are getting when trying to update? Link to comment Share on other sites More sharing options...
Alex Posted February 9, 2016 Share Posted February 9, 2016 Are you talking your router firmware or your computer OS when your say OS? If you're talking about your computer OS, your OS doesn't need to open the file. Just download it and then attach it through the Netduma Upgrade system on the router interface. Your OS shouldn't have anything to do with it. Link to comment Share on other sites More sharing options...
CAHTEP Posted February 9, 2016 Share Posted February 9, 2016 Hello Netduma team! Could you please assist in getting my router upgraded? I downloaded 1.03.06. And followed the instructions but upgrade fails and I get a note to contact support. My current version is 0.5 Thank you in advance Link to comment Share on other sites More sharing options...
yosu888 Posted February 9, 2016 Share Posted February 9, 2016 where dowload actu 1.03.06? Link to comment Share on other sites More sharing options...
e38BimmerFN Posted February 9, 2016 Share Posted February 9, 2016 FYI: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/page-5?do=findComment&comment=88683 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2016 Administrators Share Posted February 9, 2016 Is there anyway for tech support to upgrade my router manually using Bleeding Cloud because my OS is old and out of date it will not open file , if so who do i need to message. Go to the upgrade section of the router, click browse and find the downloaded .6 version and open it then click upgrade. You should be able to upgrade then. If you get an error let me know. Hello Netduma team! Could you please assist in getting my router upgraded? I downloaded 1.03.06. And followed the instructions but upgrade fails and I get a note to contact support. My current version is 0.5 Thank you in advance Can you make sure remote support is enabled in misc settings please. I'll pass it on and will let you know when you can safely upgrade Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2016 Administrators Share Posted February 9, 2016 Hello Netduma team! Could you please assist in getting my router upgraded? I downloaded 1.03.06. And followed the instructions but upgrade fails and I get a note to contact support. My current version is 0.5 Thank you in advance We couldn't access your router. Can you ensure you have remote support ticked in settings > miscellaneous. Also ensure the R1 is in the DMZ of your ISP hub. Then let us know so we can try again. Link to comment Share on other sites More sharing options...
Suresh Posted March 2, 2016 Share Posted March 2, 2016 We couldn't access your router. Can you ensure you have remote support ticked in settings > miscellaneous. Also ensure the R1 is in the DMZ of your ISP hub. Then let us know so we can try again. hi, can you plz help me to upgrade my netduma, presently iam running on 1.03.4 Tnx in advance Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 3, 2016 Administrators Share Posted March 3, 2016 hi, can you plz help me to upgrade my netduma, presently iam running on 1.03.4 Tnx in advance Please post here http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/ Link to comment Share on other sites More sharing options...
Suresh Posted March 15, 2016 Share Posted March 15, 2016 We couldn't access your router. Can you ensure you have remote support ticked in settings > miscellaneous. Also ensure the R1 is in the DMZ of your ISP hub. Then let us know so we can try again. Hi Fraser, as advised i kept R1 in DMZ and checked once again to ensure that remote support is ticked (allow remote access to netduma tech support is ticked) my R1 is running on 1.03.4 can you plz upgrade Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 15, 2016 Administrators Share Posted March 15, 2016 Make sure you posted in the thread you linked otherwise I may miss you when checking Link to comment Share on other sites More sharing options...
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