jix87 Posted January 31, 2016 Posted January 31, 2016 title says it all ive been searching for days now how to fix this and i cant figure it out. i dont have a wan ip
Zennon Posted January 31, 2016 Posted January 31, 2016 Make sure the Ethernet cable is connected correctly. Turn off both routers, turn on the ISP router wait for it to fully boot over a minute. Boot the duma and wait for it to fully boot, check for WAN IP.
PharmDawgg Posted January 31, 2016 Posted January 31, 2016 Who's your ISP? Under Setting> WAN: make sure WAN is disabled and Mac clone is enabled and reboot everything one more time like Zannon said.
jix87 Posted January 31, 2016 Author Posted January 31, 2016 isp is plusnet in the uk gonna try what you said just now
PharmDawgg Posted January 31, 2016 Posted January 31, 2016 I believe we have some members with plushnet that may have some suggestions on how to install as well.
jix87 Posted January 31, 2016 Author Posted January 31, 2016 ive tried what you said still no change no wan ip is showing
PharmDawgg Posted January 31, 2016 Posted January 31, 2016 Check this link out. I think they may have solved it. http://forum.netduma.com/topic/7056-how-to-conect-r1-to-plusnet/
jix87 Posted January 31, 2016 Author Posted January 31, 2016 thank you for finding that for me gonna work on it now let you know soon
jix87 Posted January 31, 2016 Author Posted January 31, 2016 tried everything in that thread i finally have a wan ip now but still no internet connection
Zennon Posted January 31, 2016 Posted January 31, 2016 Are you testing this wired? Are both routers and the device you are using for internet set to an automatic IP? If not please do so.
Zennon Posted January 31, 2016 Posted January 31, 2016 Go into your ISP routers GUI and find the static and automatic settings and set them to auto. If you have not altered the Netduma's at all then you wont need to change anything from the duma side.
jix87 Posted February 12, 2016 Author Posted February 12, 2016 i cant seem to find anything like that.sorry for the delay been really busy
jix87 Posted February 12, 2016 Author Posted February 12, 2016 messed around with it abit more and it now says i am connected to the internet but whenever i try to load something up it wont work
Netduma Staff Netduma Crossy Posted February 13, 2016 Netduma Staff Posted February 13, 2016 messed around with it abit more and it now says i am connected to the internet but whenever i try to load something up it wont work So you have a number after WAN IP in device manager? Have you got a device wired to the Netduma to try and connect to the internet? What is the specific error you get when trying to connect to the internet?
jix87 Posted February 13, 2016 Author Posted February 13, 2016 i'm also getting this You have been connected to this page due to one of the following reasons. You must now shut down your internet browser and internet applications before attempting to reconnect. This may clear the issue immediately, if not then please select the appropriate action from list below. Your service provider is currently unable to accept your connection request, please wait and reattempt later or contact your service provider for more information. Or You have attempted to access an invalid Service Provider domain, check your user details. Or You are testing your connection using bt_test_user@startup_domain. Please proceed to next step as advised by your Service Provider Or You are testing your connection to your service provider using bt_test_user@domain. where "domain" is your Service Provider domain name. Please proceed to next step as advised by your Service Provider. Or The access circuit to your Service Provider is currently down. Your service should be resumed soon. Please try again later or contact your Service Provider Page maintained by BTWholesale
jix87 Posted February 13, 2016 Author Posted February 13, 2016 and yes i have a wan ip now but only when i have @btinternet typed into the ppoe section
Netduma Staff Netduma Crossy Posted February 13, 2016 Netduma Staff Posted February 13, 2016 and yes i have a wan ip now but only when i have @btinternet typed into the ppoe section That must have been because you're connected directly to the modem and it requires PPoE. Have you got internet sorted now?
jix87 Posted February 14, 2016 Author Posted February 14, 2016 no have'nt got it sorted now my set up is thisbt openreach > r1 duma > laptop
Netduma Staff Netduma Crossy Posted February 14, 2016 Netduma Staff Posted February 14, 2016 Are you still getting the BT error page when trying to access the internet?
Recommended Posts
Archived
This topic is now archived and is closed to further replies.