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TheJam

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  1. Thanks
    TheJam reacted to Netduma Fraser in Frequent Internet Disconnects   
    Good advice above, the disconnect could just be a symptom of the issue that NG are looking into and not necessarily indicative of a problem on your end.
  2. Thanks
    TheJam reacted to Newfie in Frequent Internet Disconnects   
    The modem is invisible, I use the HG612 and it’s not seen online so very little issues there. 
     
    With BT you can turn the modem off for 30mins which will issue a new address, that might be worth a try but as long as you have no hidden surprises on your own devices it should be fine. My NG router would constantly show probes all day long. 
    When it disconnects is the modem still showing a connection? Perhaps it’s worth turning off the modem for 30mins but also check all cables are ok so cable from modem to wall inlet and cable from modem to router, unplug and plug back in. It could be the old modem as they are pushing on in age but the lights on the front will show an issue hopefully on the modems.
    Unfortunately most home routers don’t store the logs when a drop in power or reboot occurs which is a pain. I can see the internet drop but it’s like it’s a fault with something else rather than the router as it’s just a drop.
     
    Might be worth checking it’s not a line fault too just incase. Normally NG routers are pretty stable on BT. You can log into BT and raise a fault too. 
  3. Like
    TheJam got a reaction from Newfie in Frequent Internet Disconnects   
    Cheers @Newfie, I guess my main concern is I used to get daily internet disconnects, sometimes multiple times a day. After @Netduma Fraser suggested to turn NAT to 'Secured' rather than Open, the disconnects stopped. Now there's been another disconnect, I'm a bit worried that it could be a security issue. I know these "attacks" show regularly in the logs and aren't necessarily an issue, however, with the disconnects, it seems there might be something else going on.
    Unfortunately, the OpenReach modem we have is locked off so I can't see the logs at the modem which is a bit frustrating. Having limited visibility of the network does make it really difficult to debug. Maybe this is a sign I should get back to studying for my CompTia Network+ cert 😬
  4. Like
    TheJam reacted to Newfie in Frequent Internet Disconnects   
    Looks like the routers doing it’s job. NG routers always show logs full of scans so nothing to worry. You can look up addresses to see what they are for more info.
    Issues arise when you have something nasty on your network for example Kodi and a third party add on but I not sure without their Armor if it would show and the threat detection is not really built into NG routers.
  5. Like
    TheJam reacted to Netduma Fraser in Frequent Internet Disconnects   
    As above, that should be fine. Great, do keep us posted on the ticket!
  6. Like
    TheJam got a reaction from villejfv in haserl CGI Error Failed to readline from 'config get DumaOS_Theme_Version'   
    Anything more information around a resolution for this issue? How to stop it from recurring, is it being investigated, etc?
  7. Like
    TheJam got a reaction from Netduma Fraser in Wifi not working anymore on R2   
    Found the issue with my WiFi. Seems like it was turned off at the router, I'm wondering if my cat decided to stand on it as she goes through that area a bit. Holding it for 2 seconds brought it back up. Realised what the issue was once I went into advanced settings, to wireless, and I couldn't turn off the WiFi for some reason.

    Hope you get to the bottom of your issue @slfandrade!
     
    Cheers @Netduma Fraser for replying to my post.
  8. Like
    TheJam reacted to Newfie in Frequent Internet Disconnects   
    Under your internet settings make sure the connection is set to always on or else the router sleeps. By rights it should only happen when the network is quiet but worth a check.
  9. Like
    TheJam got a reaction from Newfie in Poor Wifi Signal - XR1000   
    Seems to be fine now with changing the max mbps speed. Thanks very much, if I come across any other issues, I’ll try disabling mu-mimo. After what’s been said above, I don’t think we’d really be taking advantage of it much anyway. 
     
    Thanks for all your help everyone!
  10. Like
    TheJam got a reaction from Netduma Fraser in Poor Wifi Signal - XR1000   
    Seems to be fine now with changing the max mbps speed. Thanks very much, if I come across any other issues, I’ll try disabling mu-mimo. After what’s been said above, I don’t think we’d really be taking advantage of it much anyway. 
     
    Thanks for all your help everyone!
  11. Like
    TheJam reacted to CRarsenxL in Poor Wifi Signal - XR1000   
    When I had it enabled, it caused disconnects and it was super spotty
  12. Like
    TheJam got a reaction from Netduma Fraser in Internet connection drops   
    Ah, I see. That’s good to know, thanks very much for the info!
  13. Thanks
    TheJam reacted to Netduma Fraser in Internet connection drops   
    Not necessarily known no but it randomizes the MAC address and for a router that relies on applying settings to specific devices you can see where that may cause some problems. Possible disconnections, TP not applying properly etc.
  14. Like
    TheJam got a reaction from Netduma Fraser in Poor Wifi Signal - XR1000   
    Amazing, thanks very much for all your help. It’s my brother who has been having the issues so I’ll need to wait to get some feedback from him which might take a couple of days but I’ll post back when I can if that’s sorted the issue or not. 
     
    Thanks again for everything! 
  15. Thanks
    TheJam reacted to Netduma Fraser in Rocket League   
    Got a response, if you're using a console it should work fine, if using a PC, give it a PlayStation device type in the Device Manager and then re-add it to the Geo-Filter with the manual option.
  16. Like
    TheJam got a reaction from Newfie in Poor Wifi Signal - XR1000   
    Amazing, thanks very much for all your help. It’s my brother who has been having the issues so I’ll need to wait to get some feedback from him which might take a couple of days but I’ll post back when I can if that’s sorted the issue or not. 
     
    Thanks again for everything! 
  17. Like
    TheJam reacted to Netduma Fraser in Internet connection drops   
    That's great to hear, thanks for the update. Fingers crossed it's all sorted. 
  18. Like
    TheJam got a reaction from Netduma Fraser in Internet connection drops   
    Thanks guys, I ended up changing my modem as we upgraded our connection to Gfast. I haven't seen any issues since then but will monitor over the next week or so. 
  19. Thanks
    TheJam reacted to Newfie in Poor Wifi Signal - XR1000   
    It should not require a restart, you can change channels without a reboot.
    It looks like 2165 is 80Mhz so that’s the one you need and will stop the disconnects hopefully. NG to to define the bandwidths better so it shows up. At 80Mhz it will be 1733mbps for WiFi 5 but you never achieve but it’s fine.
    on that setting try walking around the property to see how the connection holds.
  20. Thanks
    TheJam got a reaction from Netduma Fraser in haserl CGI Error Failed to readline from 'config get DumaOS_Theme_Version'   
    I’ll add a +1 to this.
    I had the same issue 2 days ago with this error popping up. 
     
    Oddly, I couldn’t connect my phone (could connect via WiFi but couldn’t access the internet - worked fine on other devices) so I checked the phone in the device settings. I had about 4 IPv6 addresses and 2 IPv4 addresses in the phone when I clicked on it. I tried restarting the router but couldn’t login, restarted again, and got the same error back. I had to do a full factory reset afterwards to get it to work again. 
  21. Thanks
    TheJam got a reaction from Netduma Fraser in failed to readline from "dumos_theme_version"   
    I can see that there’s another thread raised with this issue. 
     
     
  22. Like
    TheJam reacted to Netduma Fraser in Red Dead Redemption 2 Online   
    Other than just checking the list every now and again not really no. We may sometimes include it in release notes but we can actually update it via the cloud. We'll likely mention when we add something new but for updates to existing services we won't usually mention unless it comes up/is relevant to an issue.
  23. Like
    TheJam reacted to Netduma Fraser in Rocket League   
    I've chased again but not heard anything. I'm in the process of downloading myself and will have a look if I don't hear anything, then I'll let you know.
  24. Like
    TheJam got a reaction from Netduma Fraser in Red Dead Redemption 2 Online   
    Amazing! Thanks so much for adding it.
  25. Like
    TheJam got a reaction from Netduma Fraser in Rocket League   
    Cheers, that would be much appreciated!
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