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tjw101

Telstra Staff
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  1. Like
    tjw101 got a reaction from Netduma Fraser in Activated over a day ago and still not showing up anywhere at all   
    Hey Inspectah - we are looking into this now! apologies for the delay
  2. Like
    tjw101 got a reaction from petr in LH1000 Arcadyan Open Beta?   
    Hey Cameron, we are working on the Arcadyan build now (i've actually got it running myself - playing a bit of COD). We plan to give everyone access to at least a full on us to give us feedback and see if it's good enough. However if there is some interest in a few people with Arcadyan devices joining a early access beta - I can check with the team and see what is possible. 
  3. Like
    tjw101 got a reaction from Neo in DUMA OS APP   
    I Neo, we've picked up this issue and are in the process of getting it fixed. Will provide an update here once its working. Thanks for the feedback. 
  4. Like
    tjw101 got a reaction from Cameron in Posting on behalf of friend   
    I've been testing the fresh LH100 firmware myself over the weekend - and its a lot better than it was a few weeks ago from my perspective.

    Once we have a production build, we will look to roll it out earlier to specific users first, so I will reach out to get a list of serial numbers to activate.
  5. Like
    tjw101 got a reaction from Netduma Fraser in Posting on behalf of friend   
    I've been testing the fresh LH100 firmware myself over the weekend - and its a lot better than it was a few weeks ago from my perspective.

    Once we have a production build, we will look to roll it out earlier to specific users first, so I will reach out to get a list of serial numbers to activate.
  6. Like
    tjw101 got a reaction from Netduma Fraser in DUMA OS APP   
    I Neo, we've picked up this issue and are in the process of getting it fixed. Will provide an update here once its working. Thanks for the feedback. 
  7. Thanks
    tjw101 got a reaction from Cameron in Arcadyan LH1000 RAM   
    Hi Neo, 

    Technically LH100 is an alpha firmware, that users were not supposed to be able to access yet. 

    We have done a closed beta for the LH100 and have an updated firmware that will start rolling out late October. Closer to that date, I'll get @Cameron and yourself added to the first cohort of customers that will get the update. 

    I am using it now and its significantly better - we made a number of changes to the firmware since the version you are currently using. 
  8. Like
    tjw101 got a reaction from Netduma Fraser in Arcadyan LH1000 RAM   
    Hi Neo, 

    Technically LH100 is an alpha firmware, that users were not supposed to be able to access yet. 

    We have done a closed beta for the LH100 and have an updated firmware that will start rolling out late October. Closer to that date, I'll get @Cameron and yourself added to the first cohort of customers that will get the update. 

    I am using it now and its significantly better - we made a number of changes to the firmware since the version you are currently using. 
  9. Like
    tjw101 got a reaction from xfalax in Game Optimiser powered by DumaOS - Open Beta Now Live (finally!)   
    Hey all,
    Wanted to thank you for your patience - Game Optimiser is now available in the Extra's tab, In the Internet Service summary of the My Telstra app. Currently this will only be available to Technicolor modems. 
    Appreciate any feedback you can provide as we work closely with the Netduma team to improve the firmware and experience. 

  10. Like
    tjw101 got a reaction from Netduma Alex in Game Optimiser powered by DumaOS - Open Beta Now Live (finally!)   
    Hey all,
    Wanted to thank you for your patience - Game Optimiser is now available in the Extra's tab, In the Internet Service summary of the My Telstra app. Currently this will only be available to Technicolor modems. 
    Appreciate any feedback you can provide as we work closely with the Netduma team to improve the firmware and experience. 

  11. Thanks
    tjw101 got a reaction from Netduma Alex in Small delay to launch   
    Thanks Alex, unfortunately we have had a further delay. I'm sharing the post I made on the Telstra Crowdsupport page. I'm working hard with the team to get this sorted. 
    "I know you have been interested to get your hands on Telstra's Game Optimiser with the DumaOS via our Smart Modem, and we are super keen to get you to try it out. Unfortunately, we have had an unforeseen issue with one of our IT applications, meaning we couldn't get the firmware activated in the timeframe we intended. The team has been working hard to fix the issue. At this stage, it is looking more likely that we can start the beta in the next week or so. I apologise for the frustration this has caused, but we'll get it out as soon as we can. Thanks Tristan"
  12. Like
    tjw101 got a reaction from Johnny2 in Small delay to launch   
    As an update - we are looking good to go live this week after some aggressive retesting. Will provide another update once we are.
  13. Like
    tjw101 got a reaction from Netduma Fraser in Small delay to launch   
    As an update - we are looking good to go live this week after some aggressive retesting. Will provide another update once we are.
  14. Thanks
    tjw101 got a reaction from Shannongob in Small delay to launch   
    As an update - we are looking good to go live this week after some aggressive retesting. Will provide another update once we are.
  15. Like
    tjw101 got a reaction from Netduma Fraser in Small delay to launch   
    Totally understandable! I love DumaOS as much as many on this forum (the smoothness in Modern Warfare has actually helped me up my game too), so I want to get this product out! We will send some updates out on Forums and media when we are ready to go!
  16. Like
    tjw101 got a reaction from Cameron in Small delay to launch   
    Totally understandable! I love DumaOS as much as many on this forum (the smoothness in Modern Warfare has actually helped me up my game too), so I want to get this product out! We will send some updates out on Forums and media when we are ready to go!
  17. Thanks
    tjw101 got a reaction from Shannongob in Small delay to launch   
    Totally understandable! I love DumaOS as much as many on this forum (the smoothness in Modern Warfare has actually helped me up my game too), so I want to get this product out! We will send some updates out on Forums and media when we are ready to go!
  18. Like
    tjw101 got a reaction from Johnny2 in Small delay to launch   
    Hey Shannogob, agree that this is not ideal. The Netduma team have been awesome to work with along this journey and we've let them, as well as a few eager beta trialists down. Working hard to get it resolved. Appreciate your patience. 
  19. Like
    tjw101 got a reaction from Johnny2 in Small delay to launch   
    Thanks Alex, unfortunately we have had a further delay. I'm sharing the post I made on the Telstra Crowdsupport page. I'm working hard with the team to get this sorted. 
    "I know you have been interested to get your hands on Telstra's Game Optimiser with the DumaOS via our Smart Modem, and we are super keen to get you to try it out. Unfortunately, we have had an unforeseen issue with one of our IT applications, meaning we couldn't get the firmware activated in the timeframe we intended. The team has been working hard to fix the issue. At this stage, it is looking more likely that we can start the beta in the next week or so. I apologise for the frustration this has caused, but we'll get it out as soon as we can. Thanks Tristan"
  20. Like
    tjw101 got a reaction from Johnny2 in LH1000 Arcadyan Open Beta?   
    Hey Cameron, we are working on the Arcadyan build now (i've actually got it running myself - playing a bit of COD). We plan to give everyone access to at least a full on us to give us feedback and see if it's good enough. However if there is some interest in a few people with Arcadyan devices joining a early access beta - I can check with the team and see what is possible. 
  21. Like
    tjw101 got a reaction from Shannongob in LH1000 Arcadyan Open Beta?   
    Hey Cameron, we are working on the Arcadyan build now (i've actually got it running myself - playing a bit of COD). We plan to give everyone access to at least a full on us to give us feedback and see if it's good enough. However if there is some interest in a few people with Arcadyan devices joining a early access beta - I can check with the team and see what is possible. 
  22. Thanks
    tjw101 got a reaction from Shannongob in Small delay to launch   
    Hey Shannogob, agree that this is not ideal. The Netduma team have been awesome to work with along this journey and we've let them, as well as a few eager beta trialists down. Working hard to get it resolved. Appreciate your patience. 
  23. Like
    tjw101 got a reaction from Netduma Fraser in LH1000 Arcadyan Open Beta?   
    Hey Cameron, we are working on the Arcadyan build now (i've actually got it running myself - playing a bit of COD). We plan to give everyone access to at least a full on us to give us feedback and see if it's good enough. However if there is some interest in a few people with Arcadyan devices joining a early access beta - I can check with the team and see what is possible. 
  24. Like
    tjw101 got a reaction from Cameron in LH1000 Arcadyan Open Beta?   
    Hey Cameron, we are working on the Arcadyan build now (i've actually got it running myself - playing a bit of COD). We plan to give everyone access to at least a full on us to give us feedback and see if it's good enough. However if there is some interest in a few people with Arcadyan devices joining a early access beta - I can check with the team and see what is possible. 
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