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Can't access to Geo Filter


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5 replies to this topic

#1
DAFAIN

DAFAIN

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Good morning,

 

I have my XR500 for several months now and i never encounter any issues with.

 

I used to play a lot on PS4 and i decided to switch to PC.

 

Everything worked fine until today when i wanted to launch The Crew 2 open beta, impossible to connect to Ubi server.

 

So i wanted to check if my Geo filter was on "Spectating Mode" and impossible to access to the Geo, a pop up say "uncaught unmtatched device"

 

What should i do ?

 

Thank you so much.

 

DAF



#2
Netduma Fraser

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The device added to your Geo-Filter will have renamed itself. Rename it back to what it was in the device manager and the error will disappear. Alternatively if you have any devices in the offline branch of the device manager delete these and the box may disappear. Factory reset will also fix it if the prior doesnt.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
DAFAIN

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Thank you for your answer.

 

Can you give me the best way to do a factory reset ?

 

Thanks a lot

 

DAF



#4
Netduma Fraser

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Settings > Administration > Backup Settings > Erase


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
faulko

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Settings > Administration > Backup Settings > Erase


That did not work for me.



#6
faulko

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Apologies i didn't do it correctly.

Its working now.






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