Leelee Posted December 2, 2015 Share Posted December 2, 2015 Hi can anyone help i seem to be locked out off my netduma it is not showing on my wi-fi anymore buy my ps4 address has show up??? in its place. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted December 2, 2015 Netduma Staff Share Posted December 2, 2015 Can you connect via ethernet? Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 i can connect only by using virgin wifi not netduma Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 can not get into the netduma at all??? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted December 2, 2015 Netduma Staff Share Posted December 2, 2015 If you connect via ethernet to the Netduma though can you access the dashboard? Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 can not access internet on the duma... so can not get the dashboard http;//r1 can only get on the internet by going back to my superhub Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 can i do a factor reset in anyway Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted December 2, 2015 Netduma Staff Share Posted December 2, 2015 can i do a factor reset in anyway You can factory reset if you want. But you should be able to access the dashboard (even if you can't access the internet) but connecting to it with an ethernet cable. Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 can you tell me how please Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted December 2, 2015 Netduma Staff Share Posted December 2, 2015 can you tell me how please How to factory reset? Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 just tried connecting to Internet cable still can not get to the dashboard how can i do a factory reset Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 2, 2015 Administrators Share Posted December 2, 2015 Virgin port 1 > duma port 1 Then port 2 duma wired to your PC, in your web browser going to 192.168.88.1 should bring up the interface. If it doesn't what does it say? Make sure you are disconnected from the Virgin wifi first. Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 after all that i can get on the dashboard but still no wifi Link to comment Share on other sites More sharing options...
Leelee Posted December 2, 2015 Author Share Posted December 2, 2015 fixed thanks for the help Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted December 2, 2015 Share Posted December 2, 2015 If you need to do a factory reset, go to the settings - miscellaneous. You will see the option to reboot and to do a factory reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 3, 2015 Administrators Share Posted December 3, 2015 Great as your issue is resolved I'll close the thread, feel free to make another if needed Link to comment Share on other sites More sharing options...
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