Mike.G Posted September 14, 2015 Share Posted September 14, 2015 My R1 is down, host filtering is blank and so are the other options. I'm running version 1.02.6 I've tried to upgrade but getting some type of error( exit code 2). I'm not sure what's going on. I did power cycle the R1,but no change. I saw this issue on another post with no explanation or fix. Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Well I tried a hard reset( little button) on the back. That was a bad idea. Nothings working now. How do I send this thing back to be fixed? Link to comment Share on other sites More sharing options...
PharmDawgg Posted September 15, 2015 Share Posted September 15, 2015 Yes you are correct. Always reboot router by going to settings>misc>reboot router. Only use the button on the rear if instructed by one of the admins. This link may/may not help. If not, the guys in the morning should get you back up and going. http://wiki.netduma.com/doku.php?id=unbrick_router&s[]=bricked Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Thanks for your help. Yeah it was a bad idea. I just hope to get it fixed some how. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2015 Administrators Share Posted September 15, 2015 Hey Mike, after following the guide Buck provided did that enable you to access the R1 dashboard again? Also when you're trying to upgrade what options do you have ticked? Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Good morning Fraser. Yes I've tried it, but it comes back error address unreachable. Both options were ticked while trying to upgrade. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2015 Administrators Share Posted September 15, 2015 Can you see any wifi being broadcasted at all? Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Nothing at all. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted September 15, 2015 Netduma Staff Share Posted September 15, 2015 So you before you reset using the button on the back you could access the dashboard and you were on 1.02.06 before reseting? That reset button was only added in 1.02.7. How long did you press it for? Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Yea before the button reset, I was able acces the dashboard. It was version 1.02.06 I did the upgrade to 1.02.06 myself with no problem several months ago. This time was a no..go. I held the button for 8-10 seconds Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Is there some type of warenty with the R1? I've had it for less then a year. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted September 15, 2015 Netduma Staff Share Posted September 15, 2015 I can't say for sure so don't take my word for it but it sounds like it *could* be bricked. I don't think the duma become unbreakable until 1.02.07. There is a fix you can do but from what I gather it is quite technical and required lots of help from Netduma to do. Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Hey Crossy.. Is there someone I can talk to about getting it fixed? Phone number, service department? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted September 15, 2015 Netduma Staff Share Posted September 15, 2015 Usually support is done on forums. I think when Fraser replies he'll be able to advise you on what to do Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Thanks Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 I think the guys at Netduma need to add some type of warning label about the reset button on the of back unit. Just for people like me. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted September 15, 2015 Netduma Staff Share Posted September 15, 2015 I think the guys at Netduma need to add some type of warning label about the reset button on the back unit. The button works for the new units because they come loaded with a newer version. You must have got yours before that change was made Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 I got mine last November. I love my R1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2015 Administrators Share Posted September 15, 2015 As Crossy says its not brickable until after 1.02.7 so looks like you've bricked it unfortunately. I will talk to the team tomorrow and figure out the next course of action Link to comment Share on other sites More sharing options...
Mike.G Posted September 15, 2015 Author Share Posted September 15, 2015 Thank you Fraser. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2015 Administrators Share Posted September 16, 2015 PM'd you Link to comment Share on other sites More sharing options...
DavidBeckham7 Posted September 16, 2015 Share Posted September 16, 2015 PM'd you The PMing must be very selective in this forum. Or maybe that Adam guy was right about a few things. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2015 Administrators Share Posted September 16, 2015 The PMing must be very selective in this forum. Or maybe that Adam guy was right about a few things. If you'd care to look at your PM's you would see one from me. Someone who has bricked their router is a big concern. The update has not been released yet, you would know if we had released it. Considering you made a UK account for the purpose of getting the upgrade early you won't be receiving it until it goes out to everyone else. As this issue has now been resolved by PM I will close this thread. Link to comment Share on other sites More sharing options...
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