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Exit code 2- help please


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Posted

My R1 is down, host filtering is blank and so are the other options. I'm running version 1.02.6 I've tried to upgrade but getting some type of error( exit code 2). I'm not sure what's going on. I did power cycle the R1,but no change. I saw this issue on another post with no explanation or fix.

Posted

Well I tried a hard reset( little button) on the back. That was a bad idea. Nothings working now. How do I send this thing back to be fixed?

  • Administrators
Posted

Hey Mike, after following the guide Buck provided did that enable you to access the R1 dashboard again? Also when you're trying to upgrade what options do you have ticked?

Posted

Good morning Fraser.

Yes I've tried it, but it comes back error address unreachable. Both options were ticked while trying to upgrade.

  • Netduma Staff
Posted

So you before you reset using the button on the back you could access the dashboard and you were on 1.02.06 before reseting? That reset button was only added in 1.02.7. How long did you press it for? :)

Posted

Yea before the button reset, I was able acces the dashboard. It was version 1.02.06

I did the upgrade to 1.02.06 myself with no problem several months ago. This time was a no..go. I held the button for 8-10 seconds

  • Netduma Staff
Posted

I can't say for sure so don't take my word for it but it sounds like it *could* be bricked. I don't think the duma become unbreakable until 1.02.07. There is a fix you can do but from what I gather it is quite technical and required lots of help from Netduma to do.

Posted

I think the guys at Netduma need to add some type of warning label about the reset button on the of back unit.

Just for people like me.

  • Netduma Staff
Posted

I think the guys at Netduma need to add some type of warning label about the reset button on the back unit.

 

The button works for the new units because they come loaded with a newer version. You must have got yours before that change was made :)

  • Administrators
Posted

As Crossy says its not brickable until after 1.02.7 so looks like you've bricked it unfortunately. I will talk to the team tomorrow and figure out the next course of action :)

  • Administrators
Posted

The PMing must be very selective in this forum. Or maybe that Adam guy was right about a few things.

 

If you'd care to look at your PM's you would see one from me. Someone who has bricked their router is a big concern. The update has not been released yet, you would know if we had released it. Considering you made a UK account for the purpose of getting the upgrade early you won't be receiving it until it goes out to everyone else. 

 

As this issue has now been resolved by PM I will close this thread.

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