High ping & disconnect

[NetDumaR2User]

I've navigated to the Network settings > DHCP page.
I can see all my devices on the list. Should I reserve IP's for every device? 

It's asking me to input the last numbers in the device. 192.168.11.X -  How do I know what IP I should allocate to each device please?

[Netduma Fraser]

I would recommend doing so yes. Just give them the IP they have already from the device manager

[NetDumaR2User]

Thank you.
I've reserved an IP for all 11 devices. There is a 12th device which I don't know what it is as it's never been online so can't see an IP to assign it.
I haven't had any issues in the last hour, however the logs seem to still be spamming about DHCP lease changes. I've sent you the logs - let me know if that still looks concerning please?

Will keep you updated if I get any connection issues.

[Netduma Fraser]

14 minutes ago, NetDumaR2User said:

Thank you.
I've reserved an IP for all 11 devices. There is a 12th device which I don't know what it is as it's never been online so can't see an IP to assign it.
I haven't had any issues in the last hour, however the logs seem to still be spamming about DHCP lease changes. I've sent you the logs - let me know if that still looks concerning please?

Will keep you updated if I get any connection issues.

It's probably the powerline adapter, it sees it but it wouldn't get an IP. It's fine for now, the lease will still renew while DHCP is enabled but hopefully it won't cause you to disconnect anymore

[NetDumaR2User]

Hi, Unfortunately my wifi as dropped about 15:30ish today.
I've sent you the log as soon as the router loaded.

Edit: Additional info is that web pages did not work on my wired PC during this period, though I wasn't kicked from the minecraft server that I was on and I was still able to talk in chat as normal.

[Netduma Fraser]

Is it happening when doing specific traffic each time? As a test completely disable QoS from the Congestion Control menu and see if it continues please

[NetDumaR2User]

This time the only thing I did differently was connect a iphone to the wifi and then start doing an icloud backup. I then lost wifi on all devices.

I've changed QOS from on to never. I'll let you know if I run into any errors.

[Netduma Fraser]

1 minute ago, NetDumaR2User said:

This time the only thing I did differently was connect a iphone to the wifi and then start doing an icloud backup. I then lost wifi on all devices.

I've changed QOS from on to never. I'll let you know if I run into any errors.

Disable it from the menu  so it's fully disabled

[NetDumaR2User]

OK I've put it like this. Let me know if I need to change anything else. If not I'll just let you know if I experience any issues. Thanks!

[Netduma Fraser]

That's good! Go ahead and disable DPI as well just in case though I don't think it'll be that. Do keep us posted!

[NetDumaR2User]

Hi, I have now removed my powerline adapter from the setup and am connected to the router via the following:
https://www.amazon.co.uk/dp/B07HP5TN4S

 

Router -> TP-Link TL-SG105S network switch -> a second switch -> PC

This has given me increased speeds during speed tests.

The internet was working fine but unfortunately when I started playing Overwatch today, I would get random 20-30ms ping spikes up to 100-400ms. Causing lag spikes thus losing fights.

 

I tried to enable QOS again to see if this would help fix the spikes, but then that created the issue where I had no/extremely slow internet (web pages not loading, but some apps that I was already connected to still working).

 

The reason I wanted to use the R2 was for it's QOS settings to prevent lag when playing OW, however that seems to be the thing that's causing the connection to break.

Please advise what to do?

[Netduma Fraser]

You shouldn't be getting slow internet with QoS enabled - is this set in the previous way you had it? Are you using Traffic Prioritization? Have you got Adblocker disabled on the router? Is the second switch the same as the first and definitely not a hub?

[NetDumaR2User]

Both of the switches are identical. Yes Qos is set the previous way I had it. 

I have adblocker enabled. I paused it on the laptop and kept it running on the PC and both had no/slow internet when QOS was also enabled. As soon as QOS was disabled the internet ran smoothly again (just the lag spikes when gaming). 

I was using Traffic Prioritisation for the top two default ones, I tried disabling them and setting up my own ones but that didn't change the problem at all.

[Netduma Fraser]

I've given you Early Access so you can upgrade to DumaOS 4, please try that and see if the issue continues, even if it does I think it's likely we'll be able to narrow down the issue a little more on that version vs this one.

https://forum.netduma.com/forum/144-netduma-r2-early-access/

[NetDumaR2User]

Thank you. I've updated to V4.0.258. It got stuck and I had to factory reset router but then it loaded fine.

 

Has QOS been replaced with SmartBOOST - if so do I need to edit my internet speeds from 1GB to 60MBPS like I did in OS 3? (I can't see where to do this)
I've left the default settings of activities Gaming > Work from home > Video & streaming  and added my PC under devices.
Is SmartBOOST always on? 

 

I haven't reserved any IP's in DHCP. Should I keep this empty for now while we test or add all the IPs back?

Where can I find the live router logs?

 

 

[NetDumaR2User]

Played 1 game so far with these new settings and getting 500 ping spikes every 30 seconds or so. Way worse than it's ever been before. What should I change please?


I have Upnp and IPV6 both disabled. Could that cause this problem (or any other problems)? 

Is IPV6 recommended to be enabled or disabled on the R2?  and if I enable it on the LAN & WAN settings do I need to make an other changes or does the R2 automatically make the necessary security changes? 

[Netduma Fraser]

So Congestion Control is in Ping Optimizer > Advanced and SmartBOOST is essentially Traffic Prioritization. Speeds can be changed in Speed Test > Advanced. I wasn't aware you were throttling the speeds you receive, you should enter the speeds you pay for/receive and then adjust Congestion Control to find the best values, otherwise you're heavily throttling and potentially causing issues. You can leave the IPs for the moment. UPnP should be enabled. IPv6 can be kept disabled unless you have an IPv6 connection?

It may be best to factory reset/undo any settings you've changed since the last reset as I wasn't aware you limited your speeds severely and disabled UPnP, both of which could cause a negative experience.