QoS doesnt work by 5 days.

[Tasharocki]

Buonasera, e da 3 gironi che il mio Netduma R3 non funziona correttamente.

Aiutatemi per favore. Ho provato a fare il reset ma non funziona. Non va il QOS neanche se lo imposto manualmente.

Grazie.

 

[Netduma Fraser]

What do you mean it isn't working exactly? That it's not reducing your speeds? Speed Test Bypass is enabled by default, you can disable it on that screen there

[Tasharocki]

Up until 5 days ago, everything was working perfectly. The internet connection hasn't improved since! Look at the old photo and today's one with the various differences!

[Netduma Fraser]

The previous one you're not throttling as much as you are in this one which is likely why you see the difference. You'll just need to fine tune your percentages

[Tasharocki]

You're wrong, the procedure is the same in both cases. The problem is that now it doesn't work anymore. It's like the router doesn't recognize the QOS optimization request!!! Trust me, I know how to use this router. Fix the problem for me!!!

[Netduma Fraser]

The procedure is the same, the results will not always be the same, there are many variables when it comes to networking and so there isn't a one size fits all setting. Your Congestion Control percentages need to be adjusted, once you find the right value the results will improve. If everything was fine then it is likely something outside your control changed which has lead to you needing to change the values. If you don't saturate your connection to find the best percentages initially then you'll constantly need to adjust for a variety of reasons including but not limited to, time of day, active devices, amount of traffic etc.

[Tasharocki]

You're wrong again. The problem is the Netduma R3 Router, not my connection!!! Not the router settings!!! I know very well that internet fluctuation is variable!!! Don't teach me!!! Solve the problem for me!!! You always give the same answers instead of solving it!!! The problem is the router!!! It's under warranty and I can request a repair if you're not able to solve it online!!! Thank you so much!!!

[Netduma Fraser]

37 minutes ago, Tasharocki said:

You're wrong again. The problem is the Netduma R3 Router, not my connection!!! Not the router settings!!! I know very well that internet fluctuation is variable!!! Don't teach me!!! Solve the problem for me!!! You always give the same answers instead of solving it!!! The problem is the router!!! It's under warranty and I can request a repair if you're not able to solve it online!!! Thank you so much!!!

You're posting here asking for help and yet you will not take the advice of someone who has been providing support since the company launched 11 years ago. I don't quite know how you think that you know more about the problem you're having than I do but I'm sorry to say that what I have said is correct. If I wasn't correct then everyone would have the exact same issue and they don't. Regardless, if there was an actual issue that needed a firmware update, saying fix the issue is extremely unhelpful, it provides no information about the scenario in which your issue occurred, your full settings, setup etc. If you're not going to engage with the support that you have requested I don't know how else I can help you.

In order to really fine tune your Congestion Control percentages you should follow these instructions:

Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

[Tasharocki]

Hi, the answer was very clear!!! Thank you!!! But you understand that no matter what I do (I assure you I'm capable of doing it, being a computer technician), I can't get it to work like it did 5 days ago!!! And I assure you I've wasted hours in the past trying to lower the percentage to get perfect connection in game!!! I know what I'm talking about!!! I'm not talking nonsense!!! I've seen other people on the forums with the same problem, I'm not the only one having the problem!!! Do something so everything goes back to normal!!! Thank you so much and have a good evening!!!

[Netduma Fraser]

If you're a computer technician then you should know that escalating issues to someone more knowledgeable/with more experience is part of the job, generally telling them they're wrong when they provide the advice you've asked them for isn't the best course of action if you're wanting a solution. You'd also know this is a support forum and so only people who have issues/questions come here but that they make up a very small percentage of the customer base.

Literally the same issue and the solution is the same: https://forum.netduma.com/topic/60529-i-downloaded-lastest-firmware-now-qos-doesnt-work/ 

Please provide screenshots of the PingPlotter results you've achieved following the advise above. Also:

1. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3?
2. Do you require PPPoE/VLAN/DHCP identifiers for a connection and if so is the R3 or ISP modem/router/ONT handling this?
3. Are ALL devices connected to the R3?
4. Is 800/800 your speeds?
5. How have you setup SmartBOOST?
6. How is your testing device connected, via ethernet or WiFi?
7. What other changes have you made to router settings?
8. What firmware version are you on?

 

[Mehmet]

Hi @Netduma Fraser i’ve same problem.

It was working perfectly until a few days ago. I checked today, and even though the congestion control mode was "always on," the values were corrupted. I did a hard reset on the router and reconfigured everything. QoS isn't working. So, there's already a problem with ping optimization. I manually set the QoS values to 95%, but there was no response. Then I set it to 75%, and there was still no response. I think you need to have a review done urgently.

[Netduma Fraser]

45 minutes ago, Mehmet said:

Hi @Netduma Fraser i’ve same problem.

It was working perfectly until a few days ago. I checked today, and even though the congestion control mode was "always on," the values were corrupted. I did a hard reset on the router and reconfigured everything. QoS isn't working. So, there's already a problem with ping optimization. I manually set the QoS values to 95%, but there was no response. Then I set it to 75%, and there was still no response. I think you need to have a review done urgently.

What do you mean by no response exactly, speeds weren't reduced or bufferbloat values weren't changed? Are you testing using the same bufferbloat site?

[DARKNESS]

@TasharockiIf you're trying to prove a point, consider showing a video for better clarity. In the image you shared, it's not clear whether the speed test bypass is disabled. Additionally, it might appear disabled, but due to a caching issue, it may not be accurate. Clear your cache or try using incognito mode and check again.

[Mehmet]

2 hours ago, Netduma Fraser said:

What do you mean by no response exactly, speeds weren't reduced or bufferbloat values weren't changed? Are you testing using the same bufferbloat site?

Previously, bufferbloat test values in waveform website were "0" latency download and upload. Currently, QoS is set manually and there is no spurious effect in "always on" mode.

[DanologyUK]

5 hours ago, Mehmet said:

Previously, bufferbloat test values in waveform website were "0" latency download and upload. Currently, QoS is set manually and there is no spurious effect in "always on" mode.

Well I can see your problem! Your monitor is upside down so the internet is falling out of the monitor. Turn it around the correct way and you wont have any internet leakage. 

[Netduma Fraser]

5 hours ago, Mehmet said:

Previously, bufferbloat test values in waveform website were "0" latency download and upload. Currently, QoS is set manually and there is no spurious effect in "always on" mode.

Looks like you're testing on a console network browser is that right? I'm not sure how well that will test but what do you get when setting to 50% for example? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Are ALL devices connected to the R3?

What are the speeds you pay for/receive? 

Have you entered those speeds into the router?

How have you setup Congestion Control?

Is the platform you're testing on connected via ethernet or WiFi?

[Tasharocki]

Good evening, sorry if I didn't reply before, but I was at the playground with the kids!!! So I'll start with the discussion, the Netduma R3 is directly connected to the ONT!!! With PPOE connection!!! My fiber optic speed is 2.5 GB down and 1 GB up. Since the R3 is limited to 1 GB down\up, doing a lot of tests, the best connection was when I entered 800 down and 800 up for the speeds!!! With these values I was having a great time in gaming!!! Obviously the R3 connection to the PC and PS5 is via Cat8 internet cable!!! As DNS I put Google's 8.8.8.8 primary and 8.8.4.4 secondary which work fine!!! The smart boost is set only to Gaming!!! The firmware version is 4.0.540!!! Another thing that is no less important, on the net dumaweb page I remember very well a message about this problem here, which unfortunately I did not have time to read!!!

[Tasharocki]

7 hours ago, DARKNESS said:

@TasharockiIf you're trying to prove a point, consider showing a video for better clarity. In the image you shared, it's not clear whether the speed test bypass is disabled. Additionally, it might appear disabled, but due to a caching issue, it may not be accurate. Clear your cache or try using incognito mode and check again.

Hi, I don't understand what you're not making clear!!! QOS isn't working!!! I've tried everything there is to try!!! I either cleared the cache or tried the inconito test!!! Nothing works!!! The bypass test is disabled because it simply gives different values than reality!!!

[Netduma Fraser]

49 minutes ago, Tasharocki said:

Good evening, sorry if I didn't reply before, but I was at the playground with the kids!!! So I'll start with the discussion, the Netduma R3 is directly connected to the ONT!!! With PPOE connection!!! My fiber optic speed is 2.5 GB down and 1 GB up. Since the R3 is limited to 1 GB down\up, doing a lot of tests, the best connection was when I entered 800 down and 800 up for the speeds!!! With these values I was having a great time in gaming!!! Obviously the R3 connection to the PC and PS5 is via Cat8 internet cable!!! As DNS I put Google's 8.8.8.8 primary and 8.8.4.4 secondary which work fine!!! The smart boost is set only to Gaming!!! The firmware version is 4.0.540!!! Another thing that is no less important, on the net dumaweb page I remember very well a message about this problem here, which unfortunately I did not have time to read!!!

Enter 1000/1000 again for your speeds and fine tune from there. For DNS either put it back to the default or use 1.1.1.1 or 1.0.0.1 

I've also given you Early Access to try https://forum.netduma.com/forum/151-netduma-r3-early-access/

[DanologyUK]

1 hour ago, Tasharocki said:

Good evening, sorry if I didn't reply before, but I was at the playground with the kids!!! So I'll start with the discussion, the Netduma R3 is directly connected to the ONT!!! With PPOE connection!!! My fiber optic speed is 2.5 GB down and 1 GB up. Since the R3 is limited to 1 GB down\up, doing a lot of tests, the best connection was when I entered 800 down and 800 up for the speeds!!! With these values I was having a great time in gaming!!! Obviously the R3 connection to the PC and PS5 is via Cat8 internet cable!!! As DNS I put Google's 8.8.8.8 primary and 8.8.4.4 secondary which work fine!!! The smart boost is set only to Gaming!!! The firmware version is 4.0.540!!! Another thing that is no less important, on the net dumaweb page I remember very well a message about this problem here, which unfortunately I did not have time to read!!!

Why CAT8? CAT8 are made for data centers and not homes. Most of the "CAT8" cables you can buy are not certified as CAT8 so just because it's a higher number and you think you have the best cable, you may wish to review the cable as its probably a fake. 

As you have already told us you are an "IT technician" i thought you might have already known this?!

[Tasharocki]

You both make me laugh!!!

[Mehmet]

4 hours ago, Netduma Fraser said:

Looks like you're testing on a console network browser is that right? I'm not sure how well that will test but what do you get when setting to 50% for example? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Are ALL devices connected to the R3?

What are the speeds you pay for/receive? 

Have you entered those speeds into the router?

How have you setup Congestion Control?

Is the platform you're testing on connected via ethernet or WiFi?

Even if I set it to the desired value, there is no effect. Optimized ping sometimes works, sometimes it doesn't. I connect to ONT / PPPOE, and as I said, I had no problems 2-3 days ago; everything was working perfectly.

[DARKNESS]

@Tasharocki

He makes a valid point. Anyway, since you claim to be a tech IT expert, I’m confident you can download and use an extension. Please use the following extension to show us what you’re seeing. You can even communicate through the extension if that’s more convenient for you. I’m not saying you’re wrong, but this could save you time waiting for a replacement if the issue is due to incorrect setup. To make everything clearer, adjust the web zoom range to either 50% or 67%. 

https://chromewebstore.google.com/detail/jam/iohjgamcilhbgmhbnllfolmkmmekfmci?hl=en-US

[Netduma Fraser]

1 hour ago, Mehmet said:

Even if I set it to the desired value, there is no effect. Optimized ping sometimes works, sometimes it doesn't. I connect to ONT / PPPOE, and as I said, I had no problems 2-3 days ago; everything was working perfectly.

Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

[Rodolfo Lima]

On 01/11/2025 at 17:19, Tasharocki said:

Bom, e dos 3 giros que meu Netduma R3 não funciona corretamente.

Aiutatemi por favor. Eu tentei fazer o reset mas não funcionou. O QOS não será removido se for imposto manualmente.

Obrigado.

 

Exatamente isso que acontece as vezes comigo.