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  • Administrators
Posted
18 minutes ago, Homeless Beard said:

Is there a way i can install it manually please

Mentioned in the post "You can install the firmware via Settings > Troubleshooting > Upload Firmware, and upload the file"

Posted
3 minutes ago, Netduma Fraser said:

Mentioned in the post "You can install the firmware via Settings > Troubleshooting > Upload Firmware, and upload the file"

Im getting please assign the correct file the file format is img?

  • Administrators
Posted
5 minutes ago, Homeless Beard said:

Im getting please assign the correct file the file format is img?

This firmware is for the Netduma R3 only, it sounds like you're trying to do it for a Netgear router which isn't possible

  • Administrators
Posted
34 minutes ago, Cody Hernandez said:

Currently says ping optimizer has encountered a problem every time I try it 

Make sure you factory reset if you haven't already, it's a big change from the previous version

30 minutes ago, andre8585 said:

Non riesco ad implementare l'aggiornamento 

Reboot then try, if that doesn't work then factory reset then try again. Otherwise, what is the issue when trying to upgrade?

Posted

imposible cargar el archivo de actualizacion , ni a traves de la app y desde el buscador , solucionn??¿¿!!!!

Posted

hello when i try to update the firmware it takes about 10minutes to load, it says Trying to reconnect to your Router, Please wait...

 then this error appears, i already tried to reboot the router. help pls

Screenshot_1.png

  • Administrators
Posted
34 minutes ago, Kurse007 said:

Saya unavailable under download for me

If you checked before signing in it will say that, you should be able to download now you're signed in

12 minutes ago, Sergheto said:

imposible cargar el archivo de actualizacion , ni a traves de la app y desde el buscador , solucionn??¿¿!!!!

What do you mean exactly, what happens when you try to upgrade?

6 minutes ago, fl1ckzz said:

hello when i try to update the firmware it takes about 10minutes to load, it says Trying to reconnect to your Router, Please wait...

 then this error appears, i already tried to reboot the router. help pls

Screenshot_1.png

Factory reset, wait 4 minutes then try upgrading please and see if it works

Posted
On 2/5/2025 at 3:06 PM, WiS said:

Could you advise how to use "Behavioural Identification" feauture? cannot locate it anywhere

 

14 minutes ago, Sergheto said:

imposible cargar el archivo de actualizacion , ni a traves de la app y desde el buscador , solucionn??¿¿!!!!

You need to restart the router, afterwards it will be updated 

Posted

My router not work, im updated and not work, not internet not Access... 

  • Administrators
Posted
36 minutes ago, Sergheto said:

 

10 minutes ago, emopi84 said:

My router not work, im updated and not work, not internet not Access... 

Hold the reset button in the back of the router for 30 seconds, then wait 4 minutes before accessing the interface and it should work then

 

Posted

Not work, router maybe is Brick!

What im do next? 

IMG_20250206_215033172_HDR.jpg

IMG_20250206_215117448_HDR.jpg

Posted

How plug in firmware manualy on R3, not on the router menu?  Or flash R3? 

Posted

Last firmware Brick my R3:( I have warranty and please help me:( 

Posted

I've gone through the upgrade process, but the top right still says I'm on v4.0.290. No errors seem to occur; it uploads and then upgrades... Any ideas? I've tried twice with the same result.

Thanks

  • Administrators
Posted
1 hour ago, emopi84 said:

Meybe method 30/30/30 help?

1 hour ago, emopi84 said:

How plug in firmware manualy on R3, not on the router menu?  Or flash R3? 

11 minutes ago, emopi84 said:

Last firmware Brick my R3:( I have warranty and please help me:( 

No I wouldn't suggest doing that at this stage. If when you can't access properly it shows you a similar screen with recovery options you can upgrade/downgrade then. 

It won't be bricked. Reboot/keep accessing until you get to that recovery screen then try upgrading to this firmware first, then if successful upgrade to the one from this topic.

DumaOS-R3-4.0.402.sig

1 minute ago, banjo22 said:

I've gone through the upgrade process, but the top right still says I'm on v4.0.290. No errors seem to occur; it uploads and then upgrades... Any ideas? I've tried twice with the same result.

Thanks

Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it shows the firmware change.

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