new update?!

[Terpinator710]

when when when.... 

2 weeks now since you guys last helped me and still no update.. cmon!!

[Krush]

The netduma team is on vacation as mentioned in many topics. 😉

[Terpinator710]

7 minutes ago, Fuzy said:

as mentioned in many topics

lol.. you think I’m gonna hop in all those other topics when I’m trying to focus on the topic I need help with for the last few weeks..no.. lol. Let’s use our brain..

 cmon now... 
 

and would’ve been nice to be told that it would be longer than a week for the new firmware to drop when it was suppose to last week or so instead of having people wait and anticipating an update..

Jack B could’ve easily said they’d be going on Vacation when he was dming me 2 weeks ago when he sent me a beta firmware that didn’t do poopy for my disconnecting issues every damn day.... 

 

this whole team and product is a absolute mess and a pure joke at this point.. wow. 

[Krush]

So... this is a topic just for gratuitous gossip.

Thanks for confirming it!

[Terpinator710]

20 minutes ago, Fuzy said:

this is a topic just for gratuitous gossip

If that’s what you think.. 

 

you truly expect people to know they’re on vacation and expect us to look though every topic..? 
 

we all want a working product with Zero issues.. that’s not happened yet once. It’s ridiculous. We’ve got a right to be pissed off and frustrated.. 

 

If you think us being pissed off on something we bought and not work right is gossip, then you’re highly mistaken..

[Terpinator710]

2 hours ago, Fuzy said:

So... this is a topic just for gratuitous gossip.

Thanks for confirming it!

Whole product is a clown show lol

[RME]

I think that you over reacting 

I understand your frustration but the r3 is going to face billions of different network infrastructures that the variables are unlimited . The netduma team is doing an extremely difficult job to help and overcome these unlimited network variables for everyone here.

In my network the r3 perform flawless and  rock solid .

I understand that you have a problem that you want a solution right now but believe me they are going to help you to solve this.

[Terpinator710]

15 minutes ago, RME said:

I think that you over reacting 

I understand your frustration but the r3 is going to face billions of different network infrastructures that the variables are unlimited . The netduma team is doing an extremely difficult job to help and overcome these unlimited network variables for everyone here.

In my network the r3 perform flawless and  rock solid .

I understand that you have a problem that you want a solution right now but believe me they are going to help you to solve this.

How am I over reacting when it’s clear that this thing is fuc*ked.. you can’t tell me it’s not.. 

this whole forum is full of nothing but complaints about bugs.

ive owned many other routers in the past and none have came close to being horrible like the R3 is. 
 

they should’ve made sure the product was in 100% working order without any major bugs that causes people to having to reboot the damn thing daily, yet alone multiple times a day.. it’s ridiculous. 
 

we are how many firmware updates in and not once had been solid.!?

 

I get they’re “hard at work” but I’ll give them credit when it’s due.. until then, the product is a piece of sh*t. 
 

I’ve had nothing but continuous issues every day since I first opened the box. I’m not over reacting one bit, I’m in every right to be pissed off the way i am.. I’m not the only one. 

 

no need for any other comment unless you’ve got a solution to my r3 issues🤝

[Netduma Fraser]

A support forum that has people complaining about bugs, maybe we've not done a good enough job of explaining that this is a support forum where people are supposed to post about their issues. If you want positive comments about a product then the place where people post their issues isn't the place to come. I posted in your other topic on pretty much the same subject. 

[Terpinator710]

6 hours ago, Netduma Fraser said:

maybe we've not done a good enough job of explaining that this is a support forum where people are supposed to post about their issues

Isn’t that what I’m doing!? Holy… 

 

 

6 hours ago, Netduma Fraser said:

A support forum that has people complaining about bugs, maybe we've not done a good enough job of explaining that this is a support forum where people are supposed to post about their issues. If you want positive comments about a product then the place where people post their issues isn't the place to come. I posted in your other topic on pretty much the same subject. 

No I get that. Trust me.. it’s the fact that it’s evident that the R3 is clearly a fu*cked product and will be until we get a firmware that’s 100% solid. You can’t tell me otherwise. 
 

you know damn well how buggy the r3 is. And if you say otherwise, you and the whole team are delusional.. 

 

my point is.. it shouldn’t take 4-5 firmware updates in to get the damn thing working right without having to reboot it daily.. 

 

what if I was in a fuc*ing competition in a game for $$ and then I happen to disconnect cause of the R3… that’s bullsh*t. 
 

I paid $$ for this thing to work right, not for it to have continuous bugs update after update. You guys should’ve made sure the firmware on the R3 was solid before the damn thing was even released. You guys fuc*ed up on that one. 
 

I’ve owned many routers in the last 10-15 years.. not one has ever had the amount of issues the r3 does. 
 

next firmware won’t fix crap, and I’ll put $$ on it that it won’t. 
 

enjoy your day. 🤝

[Terpinator710]

On 1/4/2025 at 9:34 AM, Fuzy said:

So... this is a topic just for gratuitous gossip.

Thanks for confirming it!

But I guess complaining about issues is “gratuitous gossip”… 

[Netduma Fraser]

That's literally what I'm saying, you're basing your whole argument on the fact that a support forum is filled with bugs, yes it will be but that also only represents a very small percentage of the customer base. I'll admit, I have to remind myself of that too sometimes and to be careful not to fall into the echo chamber of issues. I'm not going to deny it has issues/bugs, that is evident from looking at the forum - in some cases these are easily reproduceable by ourselves, others are more fringe issues that take more investigation but I'm also not going to deny that all this "evidence" is coming from a very small percentage of users, it doesn't mean everyone with an R3 has an issue. Granted it also doesn't mean that everyone not posting doesn't have an issue either. To assume that everyone has an issue based on the contents of a support forum is what I'm saying is an incorrect basis for an argument. 

Anyway, that's all I say on the matter, no need to get into a point scoring match where no one wins. The team will be back, they'll fix the blocker issues for that firmware that was mentioned and everyone will get to test it.

[Terpinator710]

8 minutes ago, Netduma Fraser said:

The team will be back, they'll fix the blocker issues for that firmware that was mentioned and everyone will get to test it.

In what? 2-3 weeks or longer. 
 

it’s all good. I’m packing the r3 back into its box, and it’s going on eBay. What a crap show… has been in the last 365+ days since owning it. And not once have I been a satisfied customer. Id file a Better business bureau complaint if I could but since you guys aren’t in the US too bad right?.. 

 

  I doubt there are some out there that have 100% zero issues.. I’m sure they’ve got some sort of bugs that they aren’t aware of or aren’t complaining about it cause they aren’t fully educated on how a router works or should be working.. 😂🤝

 

And I put money that this next firmware update will cause more bugs and won’t fix the main issues that need fixing(it’s not the first time) 

 

[Netduma Fraser]

That's certainly your prerogative, I understand your situation and frustrations - I think it's worth waiting for the next one but if you do end up selling it then I sincerely wish you well with everything

[Terpinator710]

1 minute ago, Netduma Fraser said:

I think it's worth waiting for the next one

Yeah, but I’ve lost all hope at this point.. not once have we had a firmware that was solid.. not even 80% solid. 
 

i highly doubt it’s “worth waiting for” 

 

lets just leave this as is.

🤝

 

[Terpinator710]

5 minutes ago, Netduma Fraser said:

That's certainly your prerogative, I understand your situation and frustrations - I think it's worth waiting for the next one but if you do end up selling it then I sincerely wish you well with everything

Lastly, I do would like to say I appreciate you and your attempts at helping with the issues. Ik you can only do so much on your end. I truly get that. But we are over a year in and I’m not the only one who’s starting to become fed up.. things truly gotta start changing for the better with this product.. if these bugs that make you have to either factory reset or reboot daily still happen in 4-6 month then that’s highly concerning. 
 

I’ll be putting the r3 in the box until there’s a firmware that’s at least 80% stable, and I highly doubt it’ll be the next firmware update that does it. 🤝 

 

but like i said.. I appreciate you and all of your help in the last year.. 🤝

[Netduma Fraser]

51 minutes ago, Terpinator710 said:

Lastly, I do would like to say I appreciate you and your attempts at helping with the issues. Ik you can only do so much on your end. I truly get that. But we are over a year in and I’m not the only one who’s starting to become fed up.. things truly gotta start changing for the better with this product.. if these bugs that make you have to either factory reset or reboot daily still happen in 4-6 month then that’s highly concerning. 

I’ll be putting the r3 in the box until there’s a firmware that’s at least 80% stable, and I highly doubt it’ll be the next firmware update that does it. 🤝 

but like i said.. I appreciate you and all of your help in the last year.. 🤝

I appreciate that thank you. It's a really tricky balance, if the community is annoyed then I also get annoyed on your behalf and do my best to expedite things but some things are outside my control, if I could code I'd jump in and help out but just don't possess that skill set.