Opening the router interface is slow.

[CHING LUN]

When opening the interface, it loads very slowly. Before, the screen appeared immediately, but now I have to wait a long time

I have also reset it, but it didn't work. I only discovered this issue today; it wasn't happening before

 

 

[CHING LUN]

I also can't see the games in the ping heatmap after resetting

[Baturi]

28 minutes ago, CHING LUN said:

When opening the interface, it loads very slowly. Before, the screen appeared immediately, but now I have to wait a long time

I have also reset it, but it didn't work. I only discovered this issue today; it wasn't happening before

 

 

same i think DumaOS is having issues like i am connected to my network but as u see i cannot even setup DumaOS i even factory reset 5 times 

[FrankTheFreak]

Same. I read another post about this issue earlier today. I didn’t think much of it until I started experiencing the same issue just a few hours ago. I have restarted the router a couple of times and still loads the interface very slowly. 

Some areas don’t work. Example, the time zone section is blank/can’t change it. 
 

Some sections take so long to load, they load with errors in the text. 

[Aspect of Wrath]

Happening to me as well, what is going on?

[Baturi]

4 minutes ago, Aspect of Wrath said:

Happening to me as well, what is going on?

 

[dWeLs]

same must be down

[Spritekid242]

lol the router is dying on my end as well lets tag devs 

[Leinahtan]

I just bought this router as a replacement for the XR500... are you saying the built in UI/OS on the router depends on an external website or something?

[Netduma Fraser]

It is very unlikely that anything would be 'down' in order to cause this type of problem, the only thing would be a cloud update that's corrupted for example but this is unlikely. 

What browsers/devices are you using to access? Does this happen on the mobile app?

[Spritekid242]

28 minutes ago, Netduma Fraser said:

It is very unlikely that anything would be 'down' in order to cause this type of problem, the only thing would be a cloud update that's corrupted for example but this is unlikely. 

What browsers/devices are you using to access? Does this happen on the mobile app?

all browsers as of now , i dont use the app 

[dWeLs]

got back in just Optimizers acting up atm  👍

[DUMALOVER]

Same but Thank God, only Geo-Filter works fine and properly I don't care about other features

[iOrcus]

Same issue here. 

[SUPLUIS19]

Dude I thought it was just me mines is literally telling me too no internet connection detected for now I’m using my ISP router my Netduma R3 won’t allow me to do anything atm anymore can’t get pass this no connection crap and yes everything is plugged in correctly I’m experiencing the same issues as the person above who created this post

[Netduma Fraser]

I have had reports that the router has been acting unusual for a number of people, symptoms seem to include:

1. Slow loading of interface pages
2. Trouble getting past the Setup Wizard after a factory reset

#1 - (Unconfirmed Solution): After waiting 30 seconds - 1 minute on the interface without doing anything it appears to be fine and snappy as usual. If you close the interface it will happen again the next time you go on the interface.
#2 - (Unconfirmed Solution): Please skip through the wizard so you can access the interface, then reboot from the interface and wait 4 minutes before accessing and see if you get internet please.
3# - (Pending Solution) The team have reverted the last cloud change within the last 30 minutes, this should propagate to your router over time but please resync the cloud from the Device Manager and Geo-Filter and see if that resolves the issue.

This is an ongoing situation, I would appreciate any reports of symptoms/fixes for these issues so that I can provide as much information to the dev team and provide other users with reassurance. 

Please do not factory reset the router in an attempt to fix the situation as you may be stuck on the wizard without internet, if this is the case please try #2, if this persists please comment back.

[CHING LUN]

Previously, the loading was very slow, but it has now returned to normal.

[Netduma Fraser]

17 minutes ago, CHING LUN said:

Previously, the loading was very slow, but it has now returned to normal.

That's great thank you for confirming!

[iOrcus]

Seems normal now for me as well

[Netduma Fraser]

Great thank you for confirming!

[Aspect of Wrath]

Whatever you did to fix it worked! it is back to normal today.

[Netduma Fraser]

22 minutes ago, Aspect of Wrath said:

Whatever you did to fix it worked! it is back to normal today.

Great thanks for confirming!

 

[FrankTheFreak]

@Netduma Fraser

Seems to be back to normal for me, too! 

For reference, I was experiencing the issues on Chrome (macOS), iOS DumaOS app, and via iOS mobile browser. Thank you!

18 hours ago, FrankTheFreak said:

Same. I read another post about this issue earlier today. I didn’t think much of it until I started experiencing the same issue just a few hours ago. I have restarted the router a couple of times and still loads the interface very slowly. 

Some areas don’t work. Example, the time zone section is blank/can’t change it. 
 

Some sections take so long to load, they load with errors in the text. 

[DUMALOVER]

It's perfect now.

[Netduma Fraser]

Great thank you both for confirming, seems to be conclusive that it was a bad cloud update, we'll investigate what happened, thanks for your patience and sorry for the inconvenience everyone!