Movement Posted July 4 Share Posted July 4 Hello Fraser I'm adding all the problems that are happening with the router to this private message I wrote to you these are some of them my son had with router when he was playing, and other problems also described in my other posts previously. Untitled video - Made with Clipchamp 1.mp4 Untitled video - Made with Clipchamp 2.mp4 R3_2024-06-29T10_34_28.220Z_logs.txt R3_2024-06-29T16_54_55.488Z_logs.txt R3_2024-06-29T08_32_07.616Z_logs.txt R3_2024-06-29T08_44_11.652Z_logs.txt record_2024-07-04_14-04-054.mp4 record_2024-07-04_15-50-57.mp4 Link to comment Share on other sites More sharing options...
Movement Posted July 5 Author Share Posted July 5 @Netduma Fraser Hello I hope you’re doing well. In my concern Wi-Fi coverage is very poor, daily lagging, high jumping ping , slowing down of internet speed, to incorrect speed settings even with no activities. Turning smartboost off and on every day to make it work properly again for a little while. Steady ping and ping server not working many times,but it was like that from beginning. I understand this issue it shouldn't be like that but ok, as you said, it depends on the servers. Now I'm talking about what's going on with my router from version 219. This is already tiring. Installing a new version of the software so that it works just fine for a few days, then returning to the old version of the software so that it works fine again for a few days, sorry NetDuma guys, but my router is broken from what I can see and how CPU works in my router is causing what's happening, from what I observed the router worked well for couple of months but with each new software it started to work worse and worse and now it's tragic I can't stand it anymore after version 219 something happened that my router can no longer work as it did before. Previously there were only problems with steady ping and ping server, now there are problems with lagging ping spikes, frizzing smartboost CPU and internet speeds not to mention the poor range which could be better but I can bear it, it was a bit worse in R2 Congestion control does not help anymore ping spikes and jitter with the speed of 700/107, as it was previously set and it worked, but generally my internet speed is 1gb download 107mbps upload router is not the same as it was before firmware 219 and I can no longer achieve this with any firmware. Many people have no problem with the router but I am one of those who have them and I wish I didn't have them and enjoy playing and my purchase like some people do, but that's not my case, and apart from being annoyed by the comments of some trolls. I don't have the desire or time to post here every now and then these posts, I have other things to do in my life, family, work, than testing and posting on the forum about my problems with the router, I would just like to sit down and play without stress on my days off, but it was only like that for a few months. My wife purchased this router as Christmas present and she will contact you via email regarding refund or replacement of router due to ongoing issues with device. I would not like to end up with something thats not working. I hope you understand my concerns. Refund or replacement will be much appreciated as far as it would work as it should. I am adding this private message here because like you wrote that you do not read private messages. Link to comment Share on other sites More sharing options...
Movement Posted July 5 Author Share Posted July 5 Firmware V4.0.236 still SmartBOOST speed issue and still lag problems and it doesn't matter whether the CC is 50/50 or more still lagging added clip below. IMG_6796.mov IMG_6795.mov speed.mp4 R3_2024-07-05T20_11_19.594Z_logs.txt lag.mp4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 5 Administrators Share Posted July 5 Did you factory reset after this update? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? What devices were being used at the time when playing? The ping spikes you are seeing on the Geo-Filter which indicates that it is originating in your network rather than being the game server. Link to comment Share on other sites More sharing options...
Movement Posted July 6 Author Share Posted July 6 11 hours ago, Netduma Fraser said: Did you factory reset after this update? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? What devices were being used at the time when playing? The ping spikes you are seeing on the Geo-Filter which indicates that it is originating in your network rather than being the game server. I always factory reset after every update the devices was used were xbox console 3 phones watching youtube and a laptop playing cloud gaming I explained to you already in a different topic how R3 is connected to Virgin hub 5 I was using modem mode and router mode with DMZ only R3 is connected to hub 5 same issue no improvement on both options ping spikes are on Geo-Filter and Network even if congestion control is on 50-50 like lagging problems and ping spikes started after 219 firmware and now I can't go back to what it was before no matter with what firmware I’m installing and other things like SmartBOOST speed problem I’m reporting for a month already and steady ping and ping servers almost 3 months something like that. Many times I drop logs but no one cares I think so. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 7 Administrators Share Posted July 7 Has anything changed in your network setup recently other than an R3 firmware update (e.g., new devices, ISP changes)? Do you notice the issue on the console if you connect via WiFi instead of ethernet? Are you using any other networking equipment (e.g., additional routers, extenders, switches)? What devices are being used at the time when you're playing? Are they using much bandwidth? Is there a particular time of day when the issue is more prevalent? What changes have you made to the R3 after a factory reset? When the issue happens can you look at the CPU usage on the R3, is it high? (It looks fine from the screenshots provided) Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 On 7/7/2024 at 8:09 PM, Netduma Fraser said: Has anything changed in your network setup recently other than an R3 firmware update (e.g., new devices, ISP changes)? Do you notice the issue on the console if you connect via WiFi instead of ethernet? Are you using any other networking equipment (e.g., additional routers, extenders, switches)? What devices are being used at the time when you're playing? Are they using much bandwidth? Is there a particular time of day when the issue is more prevalent? What changes have you made to the R3 after a factory reset? When the issue happens can you look at the CPU usage on the R3, is it high? (It looks fine from the screenshots provided) 1.No 2.I don't know what it's like with WiFi because my son and I play on a console connected to LAN, my daughter plays Xbox Cloud Gaming on her laptop and often says that she disconnects and lagging, sometimes a movie I'm watching on my phone stops playing as well. 3.No 4.Xbox Series X console 2 phone's watching Netflix/YouTube 1 laptop playing Xbox cloud gaming all this is not a lot of bandwidth. 5.Everyone is at home from 4 pm and then we use the Internet most of the time 6. no changes always the same. 7. CPU usage is high even without activity see the clip here record_2024-07-08_13-31-15.mp4 record_2024-07-08_14-10-40.mp4 R3_2024-07-08T12_30_02.176Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted July 9 Administrators Share Posted July 9 Do the issues with game freezing still occur when you disable Steady Ping? I wonder if Zombies has a variable ping rate, and I wonder if that might throw off Steady Ping. I'll do some internal testing to figure this out. Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 33 minutes ago, Netduma Alex said: Do the issues with game freezing still occur when you disable Steady Ping? I wonder if Zombies has a variable ping rate, and I wonder if that might throw off Steady Ping. I'll do some internal testing to figure this out. Multiplayer same issue I have to check but there are more problems with my router than just this to be honest I think my router is broken mate nothing works as it should. Link to comment Share on other sites More sharing options...
Dean.L Posted July 9 Share Posted July 9 58 minutes ago, Netduma Alex said: Do the issues with game freezing still occur when you disable Steady Ping? I wonder if Zombies has a variable ping rate, and I wonder if that might throw off Steady Ping. I'll do some internal testing to figure this out. i dont think its that because its happening to me in mw3 resurgence as well just like his videos on zombies stutting around and frezzing of sorts and i dont use steady ping as it makes it worse Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 8 minutes ago, Dean.L said: i dont think its that because its happening to me in mw3 resurgence as well just like his videos on zombies stutting around and frezzing of sorts and i dont use steady ping as it makes it worse Exactly this is happening in multiplayer warzone as well zombie still playing my son I stop playing mp & warzone because I don't want to get pissed off anymore. Link to comment Share on other sites More sharing options...
Fuzy Posted July 9 Share Posted July 9 You both seem to have the same ISP...Virgin...the problem may be on their peering side etc... Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 18 minutes ago, Fuzy said: You both seem to have the same ISP...Virgin...the problem may be on their peering side etc... I don't have this problem with the ISP router, apart from this I also have other problems which indicate that there is something wrong with my R3 router as I say in previous messages, these problems did not exist before, they started with version 219 and are no longer reversible with any firmware. Link to comment Share on other sites More sharing options...
Zli Posted July 9 Share Posted July 9 8 minutes ago, Movement said: I don't have this problem with the ISP router, apart from this I also have other problems which indicate that there is something wrong with my router. It would be fair for Netduma to accept your R3 back to fix it or send a new one, if they can't fix it. Of course, shipping is at their expense. there must be a 1 year warranty.In my country, every purchased product has a 2-year warranty Link to comment Share on other sites More sharing options...
Dean.L Posted July 9 Share Posted July 9 19 minutes ago, Fuzy said: You both seem to have the same ISP...Virgin...the problem may be on their peering side etc... theres no problem with VM IN modem mode or router mode tho ive been testing with or with out the r3 seems to be an r3 related issue only happens when the r3 is connected Movement 1 Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 Just now, Dean.L said: theres no problem with VM IN modem mode or router mode tho ive been testing with or with out the r3 seems to be an r3 related issue only happens when the r3 is connected Exactly. Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 9 minutes ago, Zli said: It would be fair for Netduma to accept your R3 back to fix it or send a new one, if they can't fix it. Of course, shipping is at their expense. there must be a 1 year warranty.In my country, every purchased product has a 2-year warranty Yes that's why there's nothing more here to proof on that case, I would like to have replacement for brand-new device or refund because the router is like new, but it no longer works like it used to. Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 Other issue QOS doesn't work, but I think that's enough of these posts from my side, my router doesn't work as it should, problem after problem with this router, there's no point in continuing to play with it, the router is dead. IMG_6838.mov Link to comment Share on other sites More sharing options...
Dean.L Posted July 9 Share Posted July 9 its not just that its the fact that the geo filer dosent work its still gose out side radios to fetch games ect Link to comment Share on other sites More sharing options...
Dean.L Posted July 9 Share Posted July 9 4 minutes ago, Dean.L said: its not just that its the fact that the geo filer dosent work its still gose out side radios to fetch games ect Link to comment Share on other sites More sharing options...
Movement Posted July 9 Author Share Posted July 9 this is what my son had an hour ago when he was playing Untitled video - Made with Clipchamp (4).mp4 Zli 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 10 Administrators Share Posted July 10 Thanks for the info, as well as your activity priorities also add the devices specifically as well. Also, when you're all using the internet/gaming are you leaving the interface on constantly? Link to comment Share on other sites More sharing options...
Movement Posted July 11 Author Share Posted July 11 7 hours ago, Netduma Fraser said: Thanks for the info, as well as your activity priorities also add the devices specifically as well. Also, when you're all using the internet/gaming are you leaving the interface on constantly? I always use device & activity or only activity option , but recently I saw that you wrote to someone that you don't have to use this and that, all you need is a device or activity I just wanted to make sure. You're talking about Dumaos web page? No I don't use interface constantly Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 11 Administrators Share Posted July 11 Yeah but it's a good backup to have them both enabled, especially in this case we want to make sure it's always prioritizing. So when gaming you don't have the interface up? Link to comment Share on other sites More sharing options...
Movement Posted July 11 Author Share Posted July 11 45 minutes ago, Netduma Fraser said: So when gaming you don't have the interface up? not always does it make any difference always ON? that why you ask? Link to comment Share on other sites More sharing options...
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