Achilles Posted June 26 Author Share Posted June 26 Hey @Netduma Jack B, Absolutely, I'll get remote access enabled tonight and will update here once it's setup. I'll also setup one of my PC's to a static IP and see what happens. DPI is currently enabled but if the above doesn't work with the static IP I'll give it a try (will also update here if/when that's done) Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Slamchez Posted June 26 Share Posted June 26 (edited) Hi @Netduma Jack B, given that we're experiencing the same issue, I wanted to provide some answers as well: 5 hours ago, Netduma Fraser said: You shouldn't have to no but DHCP is the current theory from the devs. However, they have asked me to ask when it next happens: Is it all devices Is it wired or wireless Can you reconnect either by unplugging or reassociation on WiFi Can you reconnect if you set a static IP on your client? (I know you can access normally, you can ignore) Was there heavy download traffic going on? What time did it happen Can you post the logs If possible, can we get a wireshark capture of them trying to connect and failing 1 & 2: Only LAN/wired devices 3: Have not tried reconnecting by unplugging and replugging. DHCP lease renewal on a computer does nothing. Changing over to WiFi allows reconnection and things are fine. 4. All IPs with the exception of one device on my network are assigned static IPs through reservation on the R3. We tried manually assigning IPs on device and the issue persisted. 5. Typically no. Nothing out of the ordinary. Streaming YouTubeTV and perhaps one other service with either some normal web traffic or COD/XDefiant. Let me know if the devoices matter and I can provide more info. 6. There is no set time it seems to happen. As previously mentioned it typically happens over night between 1 am and 4 am Eastern. Uptimes vary from about 2 days but no more than a week. But times do vary as yesterday I believe was around 10pm Eastern. 7. I post logs every time in this thread that started with the .41 firmware I believe. Both logs direct from the router screens as well as logs from the cgi-bin path (dated manually). 8. I may be able to do this but it's been a while since I've used Wireshark. I can probably do this with some guidance. Since I've been working with Frasier I've already got remote access enabled. Let me know if there is anything else you need. Edited June 26 by Slamchez More context, grammar Link to comment Share on other sites More sharing options...
Slamchez Posted June 26 Share Posted June 26 So it seems we have at least one device in common and that's at least one Xbox Series X. I have two and while mine generally sits powered down, my brother's does not. I asked him to fully power down the PS5 today and for now after he's done using it so we have one less device popping on and off the network. I'll ask him to do the same with the Xbox after the next crash so we can take it one device at a time. I took a look through that old XR500 thread and the issue seems identical. Unfortunately I never had this issue with my XR1000 as I got it in 2021 and the issue was fixed by then. Also, a memory leak may explain why I can't see anything abnormal looking in my logs. I'm looking for an application type of crash, not a deamon or service failure that might be quietly happening, taking DHCP down. I'm going top leave my laptop up and try and keep an eye on it. See what I can when it crashes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26 Administrators Share Posted June 26 That's brilliant thank you, I will pass that on for the team to look at tomorrow! Link to comment Share on other sites More sharing options...
Achilles Posted June 26 Author Share Posted June 26 I've disabled the Always-on capability on my Series X, given it a full shutdown and rebooted the R3 - given how near identical the issue is I'm curious to see if this is the cause. I'll hold off on the other changes until then, however Remote Access and Telemetry are now enabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26 Administrators Share Posted June 26 Sounds good, do keep us posted! Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 27 Administrators Share Posted June 27 @Slamchez 17 hours ago, Slamchez said: 4. All IPs with the exception of one device on my network are assigned static IPs through reservation on the R3. We tried manually assigning IPs on device and the issue persisted. Ok that's super interesting, so if you manually set an IP, gateway on the device e.g through windows adapter options, you're still not able to get access to the internet? If you're statically set, are you able to ping the router at all from a command line? 16 hours ago, Achilles said: I've disabled the Always-on capability on my Series X, given it a full shutdown and rebooted the R3 - given how near identical the issue is I'm curious to see if this is the cause. I'll hold off on the other changes until then, however Remote Access and Telemetry are now enabled. Ok that's also interesting. We've got a Series S here that might also cause an issue, I'll plug it into the one i've got running tests at the moment and see if this causes any issues. Maybe its some Power on lan issue that could be messing with the switch on the R3 (might also explain why we dont see anything in logs, and that wifi works fine) Link to comment Share on other sites More sharing options...
Slamchez Posted June 27 Share Posted June 27 1 hour ago, Netduma Jack B said: @Slamchez Ok that's super interesting, so if you manually set an IP, gateway on the device e.g through windows adapter options, you're still not able to get access to the internet? If you're statically set, are you able to ping the router at all from a command line? I manually set IP, Subnet, Router, and DNS in every device I could and we turned off DHCP in the router. I had connectivity on those devices until the problem occurred. After it happened with DHCP turned off I went back to the reservation on the router through the DHCP panel. It didn't occur to me to ping the router because when this happens the wired devices cannot access the router at all, it simply times out on the browser. I'll try to remember to do this next time. Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 27 Administrators Share Posted June 27 @Slamchez Ok cool thanks, that likely rules out DHCP as the problem then. Have you got remote access enabled? I'd like to connect when the issue next occurs to try and debug Link to comment Share on other sites More sharing options...
Slamchez Posted June 27 Share Posted June 27 Yes I do. Hopefully we can catch it at the right time as I don’t know how long I’m going be able to let it sit (annoyed family). Link to comment Share on other sites More sharing options...
Achilles Posted June 27 Author Share Posted June 27 Looked further yesterday and I had two Xbox Series X's running in "Sleep" mode. I put them in "Shutdown (energy saving)" and also disabled the ability for it to check for updates and game/app updates which I believe is what causes the routine wake up. Last night I didn't get a disconnect. That said, it nearly always happens when the missus is playing in the other room and has devices running over the switches but I will keep monitoring. Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 28 Administrators Share Posted June 28 @Achilles@SlamchezDo you both use network switches connected to the R3? If so what switches are they ? Link to comment Share on other sites More sharing options...
Achilles Posted June 28 Author Share Posted June 28 3 hours ago, Netduma Jack B said: @Achilles@SlamchezDo you both use network switches connected to the R3? If so what switches are they ? Yes I have two Netgear unmanaged switches. Believe they are a GS308 and GS105 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28 Administrators Share Posted June 28 Thanks, we're going to plug a switch in and see if we can reproduce it! Link to comment Share on other sites More sharing options...
Slamchez Posted June 28 Share Posted June 28 @Netduma Jack BI also have two: 1. a TP-Link TL-SG1024 dumb switch that connects directly to the R3 and was previously connected to an XR1000 with no issue. 2. That switch drops to a D-Link DGS-2208 dumb switch. Network looks like this: Fios ONT -> R3 -> dumb switch -> wired devices on second floor | | -> dumb switch on first floor -> wired devices on first floor | |<-> WiFi -> WiFi devices Been this way for years. Never an issue. Link to comment Share on other sites More sharing options...
Slamchez Posted June 28 Share Posted June 28 I've also been keeping an eye on the router's memory usage as much as I can. So far I'm holding steady at 146 MB. CPU usage seems normal as well. Nothing unusual. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28 Administrators Share Posted June 28 That's good to know thanks, at least we've found a similarity between the two of you - I think we're probably going to leave it running over the weekend with the switch connected and see if we can get a disconnect Achilles 1 Link to comment Share on other sites More sharing options...
Achilles Posted June 28 Author Share Posted June 28 6 minutes ago, Netduma Fraser said: That's good to know thanks, at least we've found a similarity between the two of you - I think we're probably going to leave it running over the weekend with the switch connected and see if we can get a disconnect Just to add to this, it looks like we also have the switches setup in a similar fashion - daisy chaining them together. So might be worth monitoring that setup instead. Fios ONT > R3 > Netgear GS308 > Netgear GS105 > Wired Devices (Desktops, Consoles) > Wired Devices (TVs, TV box) > Wired Devices (Desktop, Consoles) >> Wifi (Consoles, Smart TV, mobiles, laptops, Cameras etc) Link to comment Share on other sites More sharing options...
Slamchez Posted June 28 Share Posted June 28 One other similarity that I noticed seems to be that we both drop to a second switch. Just one point of clarification: both Xboxes are wired in? Mine are. All of my consoles are. Link to comment Share on other sites More sharing options...
Achilles Posted June 28 Author Share Posted June 28 6 minutes ago, Slamchez said: One other similarity that I noticed seems to be that we both drop to a second switch. Just one point of clarification: both Xboxes are wired in? Mine are. All of my consoles are. All consoles wired here. Think maybe one Xbox is temp-Wifi as we moved it to the living room but other than that it's wired all the way. Just to add to this, the past 2 days we haven't used anything on the second switch and I've seen no drops. Granted, I've also had the Sleep modes disabled but I've not seen any issues. Will likely use devices running on the GS105 this weekend so that will be a good test. Link to comment Share on other sites More sharing options...
Slamchez Posted June 28 Share Posted June 28 Yeah we're on day two here as well but we've used everything as usual. Of the devices that do sleep/wake PS5 is fully shut down, Xbox is not. If/When we crash that's my next target. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28 Administrators Share Posted June 28 Thanks guys this is all really helpful! Link to comment Share on other sites More sharing options...
Proud R3 Owner Posted June 28 Share Posted June 28 Wow now that I see the configs of others I too use this config. Modem (mb8611) > R3 > switch > switch/dev > AX11000 AP > AX11000 AP I do use STP js. Link to comment Share on other sites More sharing options...
Slamchez Posted June 28 Share Posted June 28 So just to kind of clarify something on my end: I’m not sure that the ONT is the same as a modem. As far as I know there is no DMZ or anything on it. It probably has some similarities but I can’t guarantee it’s the same. That said the fact that multiple people are chaining multiple switches. Just for clarity though, these are all dumb switches between the three of us correct? I know mine are not managed in anyway. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28 Administrators Share Posted June 28 1 hour ago, Proud R3 Owner said: Wow now that I see the configs of others I too use this config. Modem (mb8611) > R3 > switch > switch/dev > AX11000 AP > AX11000 AP I do use STP js. Thanks for chiming in, 2 people could be a coincidence but 3 is starting to make a pattern so this is great news! Link to comment Share on other sites More sharing options...
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