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How do you factory reset without bugs?

SamT98

By SamT98
in Netduma R3 Support

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SamT98

SamT98

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I’ve had to factory reset again and revert to .23 to then reinstall.41 however I’m getting a lot more issues now than I did previously. Now geo filter doesn’t register at all, ping optimizer no longer working as it fails at start up and WiFi won’t go above 70mb whereas before I was getting just over 500mb. I’m starting to lose my patience with this router. It’s so buggy!

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SamT98

SamT98

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  On 3/23/2024 at 6:04 PM, Netduma Fraser said:

Factory reset after the upgrade is the correct way to do it to prevent any issues caused by remnants of the previous version. Shouldn't be long now for a new firmware.

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Yh I realised my mistake. It’s working fine now for the time being but now I’m running into slight issues in the logs with dhcp lease time’s changing. What I’ve done is changed the min value to .50 and set the time limit to 10000 and set the devices IP addresses above .5 and below .10 but still getting a few issues with it. Hopefully the next update will fix these teething issues.

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rvndo

rvndo

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  On 3/23/2024 at 6:53 PM, Netduma Fraser said:

Glad to hear it's working now, the next firmware is a beefy one so will be all around more stable

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I have to ask..... Is this update that I keep hearing will happen going to be the one it should have launched with or will that be somewhere "soon after"?  I hope that they pay you whole lot because whomever is actually responsible for this disaster of a tech launch has hung you out to dry having to daily make excuses for their incompetence.....

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TG3NOC1D3

TG3NOC1D3

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  On 3/23/2024 at 10:33 PM, Netduma Fraser said:

Still early on in testing so we'll have to see if it fixes the main issues but there have been a lot of changes so all round it should be more stable

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I just have to ask, the other day you said they were getting very close to dropping the firmware. Now you say it is early on in testing.... which is it? A lot of people are having buggy issues that seems to keep coming back up so having to reboot every other week seems to be getting old for a lot of people. Are we close or still a good bit out? Personally, with sharing youtubetv on a family account of people that live away from the main area, I have to use VPN to spoof location for myself and had to set it up for others as well. It would be nice to do hybridvpn on my own network and not having to run a beefy firewall/IDS/Router all the time. I mean this very nicely, but your testers are mainly a bunch of youtube dorks with no real network experience or software experience. Maybe open it up to people like myself and others with networking and testing experience who can pull logs and find issues with the team.

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Netduma Fraser

Netduma Fraser

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  On 3/25/2024 at 12:29 AM, TG3NOC1D3 said:

I just have to ask, the other day you said they were getting very close to dropping the firmware. Now you say it is early on in testing.... which is it? A lot of people are having buggy issues that seems to keep coming back up so having to reboot every other week seems to be getting old for a lot of people. Are we close or still a good bit out? Personally, with sharing youtubetv on a family account of people that live away from the main area, I have to use VPN to spoof location for myself and had to set it up for others as well. It would be nice to do hybridvpn on my own network and not having to run a beefy firewall/IDS/Router all the time. I mean this very nicely, but your testers are mainly a bunch of youtube dorks with no real network experience or software experience. Maybe open it up to people like myself and others with networking and testing experience who can pull logs and find issues with the team.

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I said it was in testing currently, we've fixed the issues (we believe) but they haven't been confirmed fixed yet so that's what we're doing currently. No point releasing a firmware with promised fixes unless it actually does. We don't conduct firmware testing with influencers

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ryekye

ryekye

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  On 3/25/2024 at 3:15 PM, Netduma Fraser said:

I said it was in testing currently, we've fixed the issues (we believe) but they haven't been confirmed fixed yet so that's what we're doing currently. No point releasing a firmware with promised fixes unless it actually does. We don't conduct firmware testing with influencers

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Hopefully it comes out soon so I can use my r3 again!

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rvndo

rvndo

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  On 3/25/2024 at 3:15 PM, Netduma Fraser said:

I said it was in testing currently, we've fixed the issues (we believe) but they haven't been confirmed fixed yet so that's what we're doing currently. No point releasing a firmware with promised fixes unless it actually does. We don't conduct firmware testing with influencers

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And yet you launched an entire product with promised features....... Do you not see the irony in all this?  We are all as customers testing the firmware.  An influencer would put out an "honest video" saying that you need only go to the support forums to see what a shambles this is.....

I will say, because I do believe that there is a silver lining somewhere, the RGB lights have worked flawlessly since got this product!!!!

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