Sky Broadband & R3

[BradGouldY]

I'm set to move from BT to Sky FTTC fibre. My understanding is Sky use DHCP option 61 for authentication. Does the R3 support this?

I have a Vigor 130 modem & then want to use the R3 as my main router.

[Netduma Fraser]

It'll be the option Client Identifier ID you would need which the R3 does support, it's in WAN Settings

[BradGouldY]

I can’t seem to get this to work. 
 

I was able to get it to work on an ASU’s router with the client ID being anything@skydsl|anything

 

when I enter this and hit save it doesn’t save and doesn’t work. 
 

any ideas?

[BradGouldY]

I have the Vigor 130 in bridge mode - 

I factory rest the R3 and when i try to enter the Client ID/ Vendor Id it wont event let me hit save. Like the button is dead. So I skip and then when in the dumaos it still wont save any credentials entered. 

[Netduma Fraser]

What firmware version are you on currently? You might need to upgrade to https://forum.netduma.com/topic/53938-new-r3-firmware-4041/ in order to save the credentials

[BradGouldY]

I tried the latest firmware - no joy & then tried reverting back a version also. Still no joy.

[BradGouldY]

Its weird, Asus Merlin required anything@skydsl|anything - Openwrt worked without any credentials. Just cant seem to get this R3 to work!

[Netduma Fraser]

Ah so it looks like you need PPPoE/that's where you need to enter the details, try that and see if it works please

[BradGouldY]

I thought Sky doesn't use PPPOE - On Asus Merlin I used anything@skydsl|anything for the DHCP option 61.

[Netduma Fraser]

Having a look online I found this:

"The credentials for the UK for DHCP Option 61 is 'anything@skydsl|anything' with obtaining an IP automatically from the WAN port of the commercial router you are using? Once you have set the credentials then the ONT and router should be disconnected for about half an hour before reconnecting and authenticating as this ensures Sky's backend servers don't get confused and work correctly." So try that and see if that helps

[BradGouldY]

Still cant get this to work at all. Its like the R3 wont save anything when entered in the DHCP client & vendor. The save button just stays red and no information stays.

 

Meaning I cant use the R3 with my Sky FTTC VDSL2

[Netduma Fraser]

I can't get it to save either actually so I'll need to report that to the team to look into. Are you able to have the Asus router handle the authentication with the R3 behind it in the meantime?

[BradGouldY]

Yeah, Im happy to use other methods for now! Hopefully an easy fix for you guys!

[LordofBiggles]

Apologies for resurrecting this thread - but has this bug been fixed? Only I can switch to Sky from BT (PPPoE) as out of contract.

[Netduma Fraser]

2 hours ago, LordofBiggles said:

Apologies for resurrecting this thread - but has this bug been fixed? Only I can switch to Sky from BT (PPPoE) as out of contract.

I don't think it's been specifically fixed but I've given you Early Access just in case and so if it isn't fixed then when it is you'll get to try it as soon as it is available

[endurAAA]

Spoiler

 

can i have this early access thing as well then please

[Netduma Fraser]

1 hour ago, endurAAA said:

  Reveal hidden contents

 

can i have this early access thing as well then please

Added

[LordofBiggles]

On 4/29/2024 at 3:42 PM, Netduma Fraser said:

I don't think it's been specifically fixed but I've given you Early Access just in case and so if it isn't fixed then when it is you'll get to try it as soon as it is available

No, it's not fixed. So for anyone in the UK that wants a 900mb FTTP connection your only option is to have the R3 in the DMZ of another router. The R3 doesn't support a 900mb PPPoE connection (BT, Plus.Net etc ...), and it won't let you connect to a DHCP Option 61 service (Sky) either ...

<sigh>

[Netduma Fraser]

On 5/1/2024 at 8:26 AM, LordofBiggles said:

No, it's not fixed. So for anyone in the UK that wants a 900mb FTTP connection your only option is to have the R3 in the DMZ of another router. The R3 doesn't support a 900mb PPPoE connection (BT, Plus.Net etc ...), and it won't let you connect to a DHCP Option 61 service (Sky) either ...

<sigh>

Didn't think so but thanks for confirming, I'll let the team know again to see if we can get it resolved quickly.

[LordofBiggles]

Still not fixed. Really poor. So, if you have a 1gb FTTP BT connection which is PPPOE you can’t get full speed. If you swap to Sky which is one of few non-PPPOE  providers in UK for residential that offers 1gb FTTP, it is DHCP and you can’t input the client ID.

Impressive. And no, putting it behind the ISP router in DMZ is not really a solution. It’s a botch. It’s nearly June, and basic functionality you’d expect from a £100 router is missing.

[Netduma Fraser]

7 hours ago, LordofBiggles said:

Still not fixed. Really poor. So, if you have a 1gb FTTP BT connection which is PPPOE you can’t get full speed. If you swap to Sky which is one of few non-PPPOE  providers in UK for residential that offers 1gb FTTP, it is DHCP and you can’t input the client ID.

Impressive. And no, putting it behind the ISP router in DMZ is not really a solution. It’s a botch. It’s nearly June, and basic functionality you’d expect from a £100 router is missing.

They should be able to get the client ID sorted for the next firmware. PPPoE speed will take awhile but I've seen people get quite high with PPPoE still

[LordofBiggles]

Any time line for this? Only I've not used the device in months and at this point - I may as well sell it.

[Netduma Fraser]

I think it's still planned for the next firmware but I don't have an ETA for it, shouldn't be too much longer

[LordofBiggles]

On 3/24/2024 at 1:18 PM, BradGouldY said:

Yeah, Im happy to use other methods for now! Hopefully an easy fix for you guys!

@BradGouldY Latest early access firmware 4.0.227 seems to have fixed the ability to save anything@skydsl|anything as the client identifier for DHCP. I'm still not able to connect to Sky gigafast however you might have some success. I'll be selling my R3, pointless for me to keep hopefully I can get at least half back.

[Krush]

It is really a shame that you just cancel yourself at the flow behind PPPoE and that you do not try a simple solution like DMZ/DHCP to have the maximum speeds and the functions of the R3!