fletcherjames1 Posted March 1, 2024 Share Posted March 1, 2024 I recently connected my XR1000 again after the new update. Each day since, every time I go to access the web portal, it comes up with router password reset where I have to enter the serial number. Why does this keep happening? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 1, 2024 Author Share Posted March 1, 2024 Just now, fletcherjames1 said: I recently connected my XR1000 again after the new update. Each day since, every time I go to access the web portal, it comes up with router password reset where I have to enter the serial number. Why does this keep happening? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 1, 2024 Administrators Share Posted March 1, 2024 Are you unplugging the router from power every day by any chance? Link to comment Share on other sites More sharing options...
DARKNESS Posted March 1, 2024 Share Posted March 1, 2024 Perform a factory reset by doing either of the options below: Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 30 seconds. Wait for the router to fully reset and power back on. Go to Settings>Administration>Backup Settings>Erase Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 2, 2024 Author Share Posted March 2, 2024 21 hours ago, Netduma Fraser said: Are you unplugging the router from power every day by any chance? No, I keep it on all the time. Its now saying device is disabled for 5 minutes when I haven't clicked anything Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 2, 2024 Author Share Posted March 2, 2024 19 hours ago, DARKNESS said: Perform a factory reset by doing either of the options below: Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 30 seconds. Wait for the router to fully reset and power back on. Go to Settings>Administration>Backup Settings>Erase I've reset 5 times, then it worked for a day, now its back to this Link to comment Share on other sites More sharing options...
DARKNESS Posted March 2, 2024 Share Posted March 2, 2024 @fletcherjames1It could be the fact that there a conflict with the IP with the modem so in this case you'll need to change the IP of the router rather than it having 192.168.1.1 change it to 1.1.1.1 or something preferable... Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 2, 2024 Author Share Posted March 2, 2024 7 minutes ago, DARKNESS said: @fletcherjames1It could be the fact that there a conflict with the IP with the modem so in this case you'll need to change the IP of the router rather than it having 192.168.1.1 change it to 1.1.1.1 or something preferable... How can I do that please? Link to comment Share on other sites More sharing options...
DARKNESS Posted March 2, 2024 Share Posted March 2, 2024 @fletcherjames1Go to Settings>LAN Setup>IP Address>Apply Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 2, 2024 Author Share Posted March 2, 2024 Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 2, 2024 Administrators Share Posted March 2, 2024 Was that the issue for you? Link to comment Share on other sites More sharing options...
DARKNESS Posted March 2, 2024 Share Posted March 2, 2024 @Netduma FraserCheck the XR forum I re-posted on original topic about another issue I found should be two comments just putting it out there before the patch comes etc Netduma Fraser 1 Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 6, 2024 Author Share Posted March 6, 2024 On 3/2/2024 at 6:31 PM, Netduma Fraser said: Was that the issue for you? No, it still happened today when I put 1.1.1.1 Link to comment Share on other sites More sharing options...
DARKNESS Posted March 6, 2024 Share Posted March 6, 2024 @fletcherjames1What your setup like exactly? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 6, 2024 Author Share Posted March 6, 2024 Fibre, straight to the XR1000 then ethernet into my PC Link to comment Share on other sites More sharing options...
WESTC0AST Posted March 7, 2024 Share Posted March 7, 2024 try deleting your browser cache.worked for me. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 7, 2024 Administrators Share Posted March 7, 2024 Did the above suggestion help? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 7, 2024 Author Share Posted March 7, 2024 Thanks, and no, I already tried that Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 7, 2024 Administrators Share Posted March 7, 2024 Have you got your web browser setup to clear cache/cookies every time you close a tab/browser? Do you get the same issue in another browser? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 8, 2024 Author Share Posted March 8, 2024 I haven't got it set up to do that. Yeah, I get the same issue in different browsers. Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 8, 2024 Author Share Posted March 8, 2024 Is the beta out for testing on the XR1000? I would happily test that out and see if that sorts it out, if possible. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2024 Administrators Share Posted March 8, 2024 Do you ever see the credentials box appearing? As you should only see the reset password if you click cancel on that credentials box Link to comment Share on other sites More sharing options...
fletcherjames1 Posted March 14, 2024 Author Share Posted March 14, 2024 By credentials box, I assume you mean username and password to login? That doesn't pop up for me. I'll post the photos of each step that happens everytime I go to access the portal. Then when I click login, it will allow me to use the username name and password pop up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2024 Administrators Share Posted March 14, 2024 That'll be why you're getting it then but the login box should always appear when you try to access. Could you try holding down the reset button fully for 1 minute, wait 4 minutes then access and after you've completed the setup wizard see if it behaves normally please? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted April 11, 2024 Author Share Posted April 11, 2024 I just did that now and the same thing still happens Link to comment Share on other sites More sharing options...
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