John Smith Posted February 1 Share Posted February 1 I got my router like a day ago and It’s been a headache the wan port randomly stops working whenever he wants and I’m out, no more network for me can… someone help or it’s there a fix that y’all know it would be highly appreciated Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1 Administrators Share Posted February 1 Could you provide the logs from Settings > Troubleshooting > Advanced when it happens please? That'll give us an idea of what is happening. John Smith 1 Link to comment Share on other sites More sharing options...
John Smith Posted February 1 Author Share Posted February 1 . Link to comment Share on other sites More sharing options...
John Smith Posted February 1 Author Share Posted February 1 4 hours ago, Netduma Fraser said: Could you provide the logs from Settings > Troubleshooting > Advanced when it happens please? That'll give us an idea of what is happening. It shows that same error again and again saw this too my wan connection appears offline don’t know why mi wifi been gone since yesterday last night Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1 Administrators Share Posted February 1 If you download the logs using the button at the top and provide it here that would be better. What firmware version are you on? What is the model of the modem/router the R3 is connected to? Link to comment Share on other sites More sharing options...
John Smith Posted February 2 Author Share Posted February 2 5 hours ago, Netduma Fraser said: If you download the logs using the button at the top and provide it here that would be better. What firmware version are you on? What is the model of the modem/router the R3 is connected to? quick off topic question what putting my router on modem DMZ do? and thanks for the help with the other topic but I think I know what it is my modem is having some problems Link to comment Share on other sites More sharing options...
DanologyUK Posted February 2 Share Posted February 2 7 hours ago, John Smith said: quick off topic question what putting my router on modem DMZ do? and thanks for the help with the other topic but I think I know what it is my modem is having some problems Basically, DMZ allows all internet traffic to freely flow into the R3 without any firewall blocks. If you dont do this on your ISP Modem/Router, you will get double NAT if using it for gaming etc. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2 Administrators Share Posted February 2 7 hours ago, John Smith said: quick off topic question what putting my router on modem DMZ do? and thanks for the help with the other topic but I think I know what it is my modem is having some problems Exactly as above! Link to comment Share on other sites More sharing options...
John Smith Posted February 2 Author Share Posted February 2 4 minutes ago, DanologyUK said: Basically, DMZ allows all internet traffic to freely flow into the R3 without any firewall blocks. If you dont do this on your ISP Modem/Router, you will get double NAT if using it for gaming etc. so its basically better with it? I tried it last night but felt that my hit reg was way off compared to when It was off maybe I was wrong don’t know Link to comment Share on other sites More sharing options...
DanologyUK Posted February 2 Share Posted February 2 19 minutes ago, John Smith said: so its basically better with it? I tried it last night but felt that my hit reg was way off compared to when It was off maybe I was wrong don’t know Yes you should enable DMZ as it will prevent you from accessing game servers. For example, with a Double NAT, you wont be able to join an Xbox Party Chat and if you can, you wont be able to hear anyone. This is the same for accessing many more different types of game servers for all consoles and PC Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2 Administrators Share Posted February 2 As above. I wouldn't have thought it'd really negatively impact your connection at all, may have just been that game. Networking has lots of variables so games can vary game to game all the time Link to comment Share on other sites More sharing options...
boothay Posted February 2 Share Posted February 2 Yes. I second that...im on the lastest firmware.......everything randomly disconnects on my network....wired or wireless..heres my logs fellas R3_2024-02-02T23_37_08.986Z_logs.txt Link to comment Share on other sites More sharing options...
Nuyorrican Posted February 2 Share Posted February 2 This almost sound like the issue I have. Have you tried to disabling SmartBOOST just to see if that stops your WAN loss? I would also suggest disabling IPV6 on both LAN and WAN if you have bot done so already. Give it a try and see if that corrects the issue. Link to comment Share on other sites More sharing options...
artful40 Posted February 3 Share Posted February 3 me too hi team can u check my logs its lost the wan R3_2024-02-03T07_46_40.050Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3 Administrators Share Posted February 3 15 hours ago, boothay said: Yes. I second that...im on the lastest firmware.......everything randomly disconnects on my network....wired or wireless..heres my logs fellas R3_2024-02-02T23_37_08.986Z_logs.txt 120.42 kB · 3 downloads Thank you for the logs, I will pass that on. In the meantime do try the above and see if that helps at all. 7 hours ago, artful40 said: me too hi team can u check my logs its lost the wan R3_2024-02-03T07_46_40.050Z_logs.txt 138.45 kB · 0 downloads I've responded to your topic. Link to comment Share on other sites More sharing options...
DanologyUK Posted February 3 Share Posted February 3 On 2/1/2024 at 9:02 PM, Netduma Fraser said: If you download the logs using the button at the top and provide it here that would be better. What firmware version are you on? What is the model of the modem/router the R3 is connected to? Ive just created a post in the DumaOS forum as i have this issue now where im losing wired connection and tried to download logs but nothing happens and that is due to the app not requesting File and Storage permissions. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3 Administrators Share Posted February 3 43 minutes ago, DanologyUK said: Ive just created a post in the DumaOS forum as i have this issue now where im losing wired connection and tried to download logs but nothing happens and that is due to the app not requesting File and Storage permissions. I replied to your topic Link to comment Share on other sites More sharing options...
John Smith Posted February 4 Author Share Posted February 4 8 hours ago, Netduma Fraser said: I replied to your topic Another question is there I reason why my R3 is not reading my upload speeds correctly? I got 1g down and up and It at leas reads 700 down but just 300 up Link to comment Share on other sites More sharing options...
John Smith Posted February 5 Author Share Posted February 5 On 2/4/2024 at 2:01 AM, John Smith said: Another question is there I reason why my R3 is not reading my upload speeds correctly? I got 1g down and up and It at leas reads 700 down but just 300 up should I manually put the speeds or let the r3 auto get them for me? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5 Administrators Share Posted February 5 On 2/4/2024 at 6:01 AM, John Smith said: Another question is there I reason why my R3 is not reading my upload speeds correctly? I got 1g down and up and It at leas reads 700 down but just 300 up Set the speeds manually, the test it uses, depending on your location to it etc may give you lower results. See what you get using speedtest.net Link to comment Share on other sites More sharing options...
John Smith Posted February 5 Author Share Posted February 5 On 2/2/2024 at 7:47 PM, Nuyorrican said: This almost sound like the issue I have. Have you tried to disabling SmartBOOST just to see if that stops your WAN loss? I would also suggest disabling IPV6 on both LAN and WAN if you have bot done so already. Give it a try and see if that corrects the issue. idk why but if I turn off. IPV6 WAN the R3 stops working literally no internet connection is that normal? Link to comment Share on other sites More sharing options...
Fuzy Posted February 5 Share Posted February 5 16 minutes ago, John Smith said: idk why but if I turn off. IPV6 WAN the R3 stops working literally no internet connection is that normal? Yes because this restarts the WAN part with the new configuration! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5 Administrators Share Posted February 5 21 minutes ago, John Smith said: idk why but if I turn off. IPV6 WAN the R3 stops working literally no internet connection is that normal? As above but the connection should re-establish itself Link to comment Share on other sites More sharing options...
John Smith Posted February 15 Author Share Posted February 15 On 2/5/2024 at 1:34 PM, Netduma Fraser said: As above but the connection should re-establish itself Can I get some help setting my bridge mode on the R3 Im a lil bit lost Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15 Administrators Share Posted February 15 3 hours ago, John Smith said: Can I get some help setting my bridge mode on the R3 Im a lil bit lost The R3 doesn't have a bridge mode, do you mean on your ISP router? Access its interface and it'll be there somewhere. I couldn't say specifically where it would be as it differs between routers Link to comment Share on other sites More sharing options...
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