joel82 Posted January 16 Share Posted January 16 is there a way to get the Duma App to work? I've tried multiple times deleted app, rebooted router and nothing. any help would be appreciated. Link to comment Share on other sites More sharing options...
DARKNESS Posted January 16 Share Posted January 16 @joel82It works fine on ios the only thing that I could think that's maybe blocking you from accessing it would be if your using a vpn Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 16 Administrators Share Posted January 16 Should work fine after uninstalling and re-installing. What is the specific issue you're seeing? Link to comment Share on other sites More sharing options...
joel82 Posted January 25 Author Share Posted January 25 my issue is that it wont connect at all either by scanning the card provided or connecting manually (on iphone 15). it worked one time when received it but since then, i have rebooted and reset with no luck. my new issue is on PC see the picture below. these are the same issues i was having with the xr500, xr1000. it really sucks to have to reset everything then have to go back and redo all the settings again time after time. I haven't had this new unit for 30 days, lol. at this point not sure what to do. i got the new router thinking it would be just plug and play.. Link to comment Share on other sites More sharing options...
joel82 Posted January 25 Author Share Posted January 25 and yes i have deleted the app and reinstalled multiple times. other then setup ip address nothing else has been done. i reserved ip address because for some reason some of my devices keep duplicated multiple Ip addresses each time. Link to comment Share on other sites More sharing options...
joel82 Posted January 26 Author Share Posted January 26 would also like help trying to figure out why my gaming activity never shows any data? been playing for the past hour Link to comment Share on other sites More sharing options...
joel82 Posted January 26 Author Share Posted January 26 not sure if this helps, Link to comment Share on other sites More sharing options...
joel82 Posted January 27 Author Share Posted January 27 last night i rebooted again and i got the interface to load. i got home few minutes ago went to log on and Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28 Administrators Share Posted January 28 Have you upgraded to the firmware posted yesterday to see if that helps at all? Link to comment Share on other sites More sharing options...
Blaze76 Posted January 28 Share Posted January 28 On 1/25/2024 at 8:15 PM, joel82 said: would also like help trying to figure out why my gaming activity never shows any data? been playing for the past hour I also have this same issue on the current firmware and previous versions as well. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28 Administrators Share Posted January 28 1 hour ago, Blaze76 said: I also have this same issue on the current firmware and previous versions as well. Have you disabled SmartBOOST at all? Link to comment Share on other sites More sharing options...
Blaze76 Posted January 28 Share Posted January 28 2 hours ago, Netduma Fraser said: Have you disabled SmartBOOST at all? No I haven’t disabled SmartBOOST. It works for IOS games but doesn’t for PS5 (MW3). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28 Administrators Share Posted January 28 Mobile games cause that gaming activity counter to increase? Have you made any port forwarding rules for the console or put it in the DMZ etc? Link to comment Share on other sites More sharing options...
Blaze76 Posted January 29 Share Posted January 29 26 minutes ago, Netduma Fraser said: Mobile games cause that gaming activity counter to increase? Have you made any port forwarding rules for the console or put it in the DMZ etc? I tried port forwarding for all the MW3 ports and with and without a DMZ but still no daily total shows for gaming for my PS5. My kids have a PS5 as well and it shows daily gaming activity recorded when they play games on that PS5. Not sure if it's something with MW3 or just my PS5. I misspoke about the IOS games. Appreciate the support @Netduma Fraser! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 That's odd, is your PS5 connected in a different way to theirs, e.g. yours is connected via ethernet with theirs being on WiFi etc? Link to comment Share on other sites More sharing options...
Blaze76 Posted January 29 Share Posted January 29 29 minutes ago, Netduma Fraser said: That's odd, is your PS5 connected in a different way to theirs, e.g. yours is connected via ethernet with theirs being on WiFi etc? @Netduma Fraser Both are connected via ethernet cable. I have smartboost prioritized as below. When I play COD the R3 recognizes Call of Duty (Series) as active but I never see the gaming category active in the pie chart and no activity gets recorded for daily gaming activity. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 If you use the simple method for SmartBOOST so it's just enable/disable does it work better then? Link to comment Share on other sites More sharing options...
Blaze76 Posted January 29 Share Posted January 29 34 minutes ago, Netduma Fraser said: If you use the simple method for SmartBOOST so it's just enable/disable does it work better then? @Netduma Fraser This is whats showing in smartboost while playing COD in simple mode. No change. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 Okay as long as it is prioritizing that's good, I'll let the team know the dashboard isn't updating properly in this scenario Blaze76 1 Link to comment Share on other sites More sharing options...
joel82 Posted January 29 Author Share Posted January 29 any tips for the interface not loading on PC and on Iphone? if i reset it works perfectly for the day on my pc but on the following day it will not work again. for my phone app (iphone 15) i cant get it to connect at all. manually or by scanning the provided card. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29 Administrators Share Posted January 29 57 minutes ago, joel82 said: any tips for the interface not loading on PC and on Iphone? if i reset it works perfectly for the day on my pc but on the following day it will not work again. for my phone app (iphone 15) i cant get it to connect at all. manually or by scanning the provided card. I believe it's to do with SmartBOOST and or IPv6 being enabled, disabling these seems to help it not happen as much, it's something we're looking into. Another user commented about the app that in Settings on your phone for the apps you need to give it local network privilege, does that work? Link to comment Share on other sites More sharing options...
joel82 Posted February 1 Author Share Posted February 1 yesterday did the new update. the interface worked perfect but still wasnt able to log in by iphone. today i was curious so went to log into R3 interface, at this point i really dont feel like messing with the R3 and being that i bought this last month I would like to see about returning the unit back. i just dont have the patience nor skill to be doing all these configurations. please advice. PS never was able to log back in with my iphone. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1 Administrators Share Posted February 1 37 minutes ago, joel82 said: yesterday did the new update. the interface worked perfect but still wasnt able to log in by iphone. today i was curious so went to log into R3 interface, at this point i really dont feel like messing with the R3 and being that i bought this last month I would like to see about returning the unit back. i just dont have the patience nor skill to be doing all these configurations. please advice. PS never was able to log back in with my iphone. Sorry to hear that, you can email [email protected] regarding a return Link to comment Share on other sites More sharing options...
joel82 Posted February 2 Author Share Posted February 2 On 2/1/2024 at 10:10 AM, Netduma Fraser said: Sorry to hear that, you can email [email protected] regarding a return while I wait for a reply email. is there any other suggestions on getting the interface to load on my PC? so far tried my PC and also a laptop and nothing. at this point i dont even care about the app on the iphone. however, i did notice that when you download the app it does not request permission to join local network nor does it appear in that section of devices give permission in order to turn on manually. maybe thats why its no working on iphone. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3 Administrators Share Posted February 3 4 hours ago, joel82 said: while I wait for a reply email. is there any other suggestions on getting the interface to load on my PC? so far tried my PC and also a laptop and nothing. at this point i dont even care about the app on the iphone. however, i did notice that when you download the app it does not request permission to join local network nor does it appear in that section of devices give permission in order to turn on manually. maybe thats why its no working on iphone. I've not seen that error on the R3 at all so far. What is the URL for when you get that error? Yes it does need that permission to work, if you enable that in settings it should then work. Link to comment Share on other sites More sharing options...
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