Shadow Posted December 29, 2023 Share Posted December 29, 2023 I have just recived the R3 and i should be getting 1000 up and 1000 down and after i connected the R3 I am not getting 600 down and MAYBE 30 up. No Idea How to fix this, I am on Duma Os Version 4.0.20. Link to comment Share on other sites More sharing options...
DARKNESS Posted December 29, 2023 Share Posted December 29, 2023 @ShadowOn speed test what are your speeds set to? Link to comment Share on other sites More sharing options...
Shadow Posted December 29, 2023 Author Share Posted December 29, 2023 16mbps-Upload 744mbps-Download Just did the speed test. Link to comment Share on other sites More sharing options...
DARKNESS Posted December 29, 2023 Share Posted December 29, 2023 @ShadowSo that what it detecting just click on advanced and set your speeds manually and then check it however your not necessarily going to get exactly 1G up and 1G down should be more like 600-800 average have you also tested if you get the same speeds with another router before? Link to comment Share on other sites More sharing options...
Shadow Posted December 29, 2023 Author Share Posted December 29, 2023 So just with my verizon fios ONT (Router/Modem) I get 800-Down and 300-Up.. as soon as i connect the R3 I get 700-Down and 30-Up if im lucky. I know its a setting that is doing this i just dont know what to change i am very new to networking and settings. Also I do appreciate the help! Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted December 29, 2023 Share Posted December 29, 2023 2 minutes ago, DARKNESS said: @ShadowSo that what it detecting just click on advanced and set your speeds manually and then check it however your not necessarily going to get exactly 1G up and 1G down should be more like 600-800 average have you also tested if you get the same speeds with another router before? When I did the internal speed test I got 938/936 on my gig line, I'm using the 4.0.20 as well. 8 minutes ago, Shadow said: 16mbps-Upload 744mbps-Download Just did the speed test. Try plugging directly into your modem or isp provided device and test from there to verify this isn't an ISP issue to rule that out. Link to comment Share on other sites More sharing options...
Shadow Posted December 29, 2023 Author Share Posted December 29, 2023 Just did and im getting roughly 800-Down 300-Up Link to comment Share on other sites More sharing options...
DARKNESS Posted December 29, 2023 Share Posted December 29, 2023 @ShadowI mean if your not getting what your paying for it definitely your provider and your going to have to have someone check your equipment and if it faulty on your end then your going to have to pay for the inconvenience but if it isn't on your end then they do it for free as it they're fault. To add are you a PPOE or DHCP user? Link to comment Share on other sites More sharing options...
Shadow Posted December 29, 2023 Author Share Posted December 29, 2023 I'll be honest, i dont know what PPOE or DHCP even is. How would i check/edit those settings? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 How is the ONT set? You should put it in modem/bridge mode or have the R3 in its DMZ so all traffic passes through to the R3 unimpeded. Are ALL devices connected to the R3? By default the router should run full speeds so it's likely what I've mentioned that needs to be done Link to comment Share on other sites More sharing options...
Shadow Posted December 29, 2023 Author Share Posted December 29, 2023 Just now, Netduma Fraser said: How is the ONT set? You should put it in modem/bridge mode or have the R3 in its DMZ so all traffic passes through to the R3 unimpeded. Are ALL devices connected to the R3? By default the router should run full speeds so it's likely what I've mentioned that needs to be done I have absolutely no idea. I am quite tech savy so if you walk me through it quick i will be able to do it i just dont know how. Also Fraser, youre a beast you always reply to emails and im very thankful do you ever sleep? haha. Link to comment Share on other sites More sharing options...
DARKNESS Posted December 29, 2023 Share Posted December 29, 2023 @ShadowThe key to distinguishing between PPPoE and DHCP is how to assign IP addresses. In PPPoE, you need to log in with the correct account and password first, while DHCP just needs to wait to be assigned an IP address automatically Link to comment Share on other sites More sharing options...
DARKNESS Posted December 29, 2023 Share Posted December 29, 2023 @ShadowCopy the WAN IP from the R3 in Settings > WAN then access the ISP modem/router and enter it in the DMZ function Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2023 Administrators Share Posted December 30, 2023 1 hour ago, Shadow said: I have absolutely no idea. I am quite tech savy so if you walk me through it quick i will be able to do it i just dont know how. Also Fraser, youre a beast you always reply to emails and im very thankful do you ever sleep? haha. If you access the ONT interface it should have a mode for modem mode or bridge mode, if not it should have a DMZ option, in which case copy the WAN IP from the R3 WAN Settings page and paste that in that. Haha thanks, somehow I do! 😄 Link to comment Share on other sites More sharing options...
Shadow Posted December 30, 2023 Author Share Posted December 30, 2023 3 hours ago, Netduma Fraser said: If you access the ONT interface it should have a mode for modem mode or bridge mode, if not it should have a DMZ option, in which case copy the WAN IP from the R3 WAN Settings page and paste that in that. Haha thanks, somehow I do! 😄 Upload speeds seem to be very slow still. I've tried 4 different speed tests and they are all within margin of error showing aprox 700-down and anywhere from 14mbps-38mbps-Up. I'm going to restart the ONT and R3 and probably flush my DNS and try again. Again you guys are rockstars I so appreciate all this help! Best tech support/Customer service in the game by far! Link to comment Share on other sites More sharing options...
Shadow Posted December 30, 2023 Author Share Posted December 30, 2023 Seems after restart the issues are mostly resolved. Thank you guys so much! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2023 Administrators Share Posted December 30, 2023 That's brilliant to hear and thanks for the update! Link to comment Share on other sites More sharing options...
Shadow Posted January 6 Author Share Posted January 6 So overall after figuring everything out its an ISP issue and is being addressed. Overall the R3 is working better than expected, some improvements could be made but overall it has exceeded my expectations. Side note/Suggestion: Please add landscape support for phones and tablets on the app for monitoring. Thanks a million as usual Fraser you legend! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6 Administrators Share Posted January 6 7 hours ago, Shadow said: So overall after figuring everything out its an ISP issue and is being addressed. Overall the R3 is working better than expected, some improvements could be made but overall it has exceeded my expectations. Side note/Suggestion: Please add landscape support for phones and tablets on the app for monitoring. Thanks a million as usual Fraser you legend! That's really great to hear, thanks for the update, I've passed your suggestion along. You're very welcome! Shadow 1 Link to comment Share on other sites More sharing options...
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