Higher Base Ping

[Netduma Fraser]

10 minutes ago, Cobrinio said:

Hello @Netduma Fraserplease can i have this software too.

thank you!!

sent

[x12Tyler]

8 hours ago, Netduma Fraser said:

For those with the seemingly higher pings when using the R3 please do the following, ideally testing with PingPlotter and offering a plot from your ISP modem as a comparison:

1. Ensure the upstream/ISP modem/router the R3 is connected to is setup with the R3 in its DMZ or in modem/bridge mode.
2. Ensure ALL devices are connected to the R3 or at the very least that there are no devices connected/using internet on the upstream router when testing
3. If you have multiple ethernet cables test using different cables connecting the R3 to the modem/the R3 to your device
4. Disable IPv6 in LAN/WAN
5. Please state if you are using PPPoE, VLAN or DHCP identifiers
6. Use a different DNS such as 1.1.1.1 / 1.0.0.1
7. As a test make an Internet rule to the device and allow ALL traffic then test, is there a difference? (Settings > Internet Rules)
8. As a test put the PC in the DMZ (briefly for the test then remove), then do a test, is there a difference?
9. Remove all prioritizations from SmartBOOST including activities/devices
10. If the above doesn't help disable SmartBOOST entirely from the 3 dots menu top right of the page  > Settings then test
11. Disable Steady Ping on the Geo-Filter page in case it is affecting traffic outside the Geo-Filter - also ensure no devices are added there
12. Disable Adblocker
13. Ensure you have your correct speeds entered in Speed Test > Advanced
14. With SmartBOOST enabled, adjust Congestion Control in Ping Optimizer > Advanced and have it set to Always On and ensure speed test bypass is disabled
15. Ensure you're doing this test over a wired connection - NOT WiFi
16. Ensure in WAN/LAN Settings that the speeds of the ports are at 1Gbps
17. Remove any port forwarding/DMZ/static routes you may have set
18. Test at different times of the day i.e. during peak time (results may be worse) and during non peak times (should be better)

Once you've covered everything on this list please let us know the results. This should give us a good indicator of what the problem may be if it's covered in the list or whether it's something more on the backend. The team can then have a look. 

I have tested all of the following except 

1. As a test put the PC in the DMZ (briefly for the test then remove), then do a test, is there a difference? I don’t really know what you mean by that tbh

and I didn’t try using a different dns but will try that later tonight although I don’t expect it to change anything.

I am using only the r3 plugged straight into the Ethernet cord no other routers/modems. I am also using dhcp, I don’t really know what the other options really do and dhcp was the default.

I have tested during the day and night the results are always the same, when pinging my ip in pingplotter it goes up to a little over 4 ms and fluctuates compared to 0.4-0.8ms on my other 3 routers, then the ping to google also still fluctuates as well

i want to add that the ping stabilizer which I heavily like right now seems to be very inconsistent I can be on the same server and sometimes it will stabilize at like 25ms or less then other times all the way up to 50ms, again I really like the feature but it shouldn’t be going that high, I do believe it’s do to all these ping fluctuations that are occurring though.

[Netduma Fraser]

Okay thank you, I will pass it onto the team.

[x12Tyler]

18 minutes ago, Netduma Fraser said:

Okay thank you, I will pass it onto the team.

Thank you. I do believe if they can get this fixed it’s going to be a really solid product. Steady Ping can be amazing but again stabilizing so much higher then it should be sucks when it does that the game also feels a lot more jittery compared to when it stabilizes around 24ms. I did go over my buddies that got one as well, he is using a different isp so I wanted to rule that out as a possible issue and tested all of the above from his r3 and he had an Asus Rog rapture I tested ping plotter on as well and basically the same results.

My guess it’s one of 3 things. Either steady ping itself is activating somehow on the background even if it’s disabled. Something to do with the cc, although I’ve tried 100/100 on my r2 and it still don’t bounce all over the place like the r3 is, or something to do with the cpu usage consistently hitting 100% or very high. 
 

I do hope you guys can get to the root cause fast and get it fixed. 

[Netduma Fraser]

3 hours ago, x12Tyler said:

Thank you. I do believe if they can get this fixed it’s going to be a really solid product. Steady Ping can be amazing but again stabilizing so much higher then it should be sucks when it does that the game also feels a lot more jittery compared to when it stabilizes around 24ms. I did go over my buddies that got one as well, he is using a different isp so I wanted to rule that out as a possible issue and tested all of the above from his r3 and he had an Asus Rog rapture I tested ping plotter on as well and basically the same results.

My guess it’s one of 3 things. Either steady ping itself is activating somehow on the background even if it’s disabled. Something to do with the cc, although I’ve tried 100/100 on my r2 and it still don’t bounce all over the place like the r3 is, or something to do with the cpu usage consistently hitting 100% or very high. 

I do hope you guys can get to the root cause fast and get it fixed. 

I think we'll be able to get it sorted and then there should be improvements across the board. If I can get feedback from the above I mentioned from others as well then I think we could safely say its not a settings issue and definitely something for further investigation behind the scenes.

[x12Tyler]

7 hours ago, Netduma Fraser said:

I think we'll be able to get it sorted and then there should be improvements across the board. If I can get feedback from the above I mentioned from others as well then I think we could safely say its not a settings issue and definitely something for further investigation behind the scenes.

Yeah I agree 100% but I’ve been monitoring the forms I haven’t really seen anyone else take the time to test all of that and report back so far.

[Netduma Fraser]

40 minutes ago, x12Tyler said:

Yeah I agree 100% but I’ve been monitoring the forms I haven’t really seen anyone else take the time to test all of that and report back so far.

It's a lot to ask so wasn't expecting too many people to do it to be honest, a few is enough - have had some people who had the beta unit confirm it so should be good for info

[TG3NOC1D3]

51 minutes ago, x12Tyler said:

Yeah I agree 100% but I’ve been monitoring the forms I haven’t really seen anyone else take the time to test all of that and report back so far.

I mean this as nice as possible but this is because too many people want to use a specialty router but can't be asked to learn simple networking. If you're going to run your own network and use a device like this, you need to get comfortable troubleshooting and understanding some basics. 

[Alias 1aB]

I turned ping stabilizer OFF and I was getting the same ping timings as I used to get with the R2. With ping stabilizer off, my ping dropped from 21 ms to 15 ms. But honestly I could not really tell the gameplay difference. I know exactly where the servers are thanks to the geo-filter map and have learned to use the polygon map feature to my advantage. I always connect to a playable ping rate because of it. But a really good explanation of what ping stabilizer actually does at the root level I think would clear up a lot of questions many are asking.

[x12Tyler]

2 hours ago, Alias 1aB said:

I turned ping stabilizer OFF and I was getting the same ping timings as I used to get with the R2. With ping stabilizer off, my ping dropped from 21 ms to 15 ms. But honestly I could not really tell the gameplay difference. I know exactly where the servers are thanks to the geo-filter map and have learned to use the polygon map feature to my advantage. I always connect to a playable ping rate because of it. But a really good explanation of what ping stabilizer actually does at the root level I think would clear up a lot of questions many are asking.

Steady ping basically increases your ping and stabilizes it so if you have a 15 base ping for example it will raise it by as an example 10 and give you a flat 25 with no fluctuations which you can see from the geo interface below what it actually stabilizes at. They do have a video on it in their YouTube you should check out. The problem for a lot of is if we’re supposed to have a ping of 15 normally it may go to 15 but is fluctuating a lot going to like 15-21 when it shouldn’t do that to begin so are ping is already higher then it stabilizes it even higher then that and sometimes continues fluctuating which keeps raising it.  If I’m not mistaken they are aware of it and hopefully that will be fixed out soon.

[DOGGAVELI]

On 12/25/2023 at 12:52 PM, x12Tyler said:

I want to add that the steady ping option is making my ping like 40ms most of the time on a supposed to be 14-15ms server? Is it supposed to be that much higher? Not as big a deal I would like the issue with the base ping fixed some how.

@x12TylerSomeone in the forum worked out if your on console change the device to PC in device manager, and they play and it appears to make your ping lower. Please give it a try and post back your results. You also need to re add it onto the Geo filter when you make this change.
 

[x12Tyler]

2 hours ago, DOGGAVELI said:

@x12TylerSomeone in the forum worked out if your on console change the device to PC in device manager, and they play and it appears to make your ping lower. Please give it a try and post back your results. You also need to re add it onto the Geo filter when you make this change.
 

I play on pc

[nforz5047]

On 12/24/2023 at 9:30 AM, Netduma Fraser said:

Possibly it could be just introducing a new router into your setup, some ISPs seem to take a little while to get settled when there is a new router. A good test would be to take the MAC address of your previous router and make the R3 use that instead. As well as dialing in your Congestion Control/SmartBOOST settings. If you're using WiFi instead of ethernet experiment with the channels/widths to find what works best for you. 

I've also provided a firmware via PM that may improve things.

Hi Fraser, can you please send me the firmware too when you get a chance? Thank you in advance.

[Netduma Fraser]

22 minutes ago, nforz5047 said:

Hi Fraser, can you please send me the firmware too when you get a chance? Thank you in advance.

You can find it here now: https://forum.netduma.com/forum/106-latest-firmwares/

[Dean.L]

as you can see the in game latency is higher then the r3 even after the ping stabilizes there is no draw back or lag just wondering why add even more to what had already been stabilized ?? @Netduma Fraser

other then this .23 seems to be great ive noticed that u have to restart it once a week and it dosent retain its memory some things turn bk on ect and some time random disconnects but a huge step up from the xr500 and huge steps in the right direction so huge thx to u guys at netduma

[Netduma Fraser]

33 minutes ago, Dean.L said:

as you can see the in game latency is higher then the r3 even after the ping stabilizes there is no draw back or lag just wondering why add even more to what had already been stabilized ?? @Netduma Fraser

other then this .23 seems to be great ive noticed that u have to restart it once a week and it dosent retain its memory some things turn bk on ect and some time random disconnects but a huge step up from the xr500 and huge steps in the right direction so huge thx to u guys at netduma

The in game ping includes processing delay, all games have it but not all choose to include it in their ping calculation. It's not something we can calculate. If the in game ping is up to 30ms higher roughly then the game should play well, anything higher than that could indicate the server is under heavy load and it's best to try to force a different server.

[x12Tyler]

2 hours ago, Netduma Fraser said:

The in game ping includes processing delay, all games have it but not all choose to include it in their ping calculation. It's not something we can calculate. If the in game ping is up to 30ms higher roughly then the game should play well, anything higher than that could indicate the server is under heavy load and it's best to try to force a different server.

Just saying once again you’re wrong on this one. If the ping shows 10ms on the r3 in the heat map mw3 shows 10ms on game on the left and scoreboard. There is absolutely no processing delay that shows its 1:1 to what the r3 shows. Unless I am misunderstanding what you mean by processing delay but on mw3 what shows in game specifically is is for sure 1:1 with the ping in the dumaos if your tracking it when it spikes by a few ms and everything 

[Netduma Fraser]

1 hour ago, x12Tyler said:

Just saying once again you’re wrong on this one. If the ping shows 10ms on the r3 in the heat map mw3 shows 10ms on game on the left and scoreboard. There is absolutely no processing delay that shows its 1:1 to what the r3 shows. Unless I am misunderstanding what you mean by processing delay but on mw3 what shows in game specifically is is for sure 1:1 with the ping in the dumaos if your tracking it when it spikes by a few ms and everything 

A lot of games don't include it in their calculation, I suspect as it isn't something that can be reduced by the player so it's kind of pointless in that sense. It may be that they're not including it in the calculation for every game. You mentioned MW3 so it might be for the actual MW3 multiplayer that they don't include it but for warzone they do for example. 

[Sleeb]

everyone's having this problem including me, ping is higher on every app, literally every game. it is definitely a netduma issue.

[Netduma Fraser]

8 hours ago, Sleeb said:

everyone's having this problem including me, ping is higher on every app, literally every game. it is definitely a netduma issue.

Just because there is a mention of high ping doesn't mean it's the same issue - in fact the Geo-Filter ping is quite stable there so it's not that issue, its what I mentioned above.