SamT98 Posted December 23, 2023 Share Posted December 23, 2023 Anyone know why it keeps coming up with internal error occurred on either the phone app or web page. I have to reset the router everyday for it to work and load properly. Anyone know what’s causing this issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2023 Administrators Share Posted December 23, 2023 Can you provide a screenshot of what you're seeing please? Haven't seen this happen before. What web browser/device are you using to access the web interface? What is the model of your phone? Link to comment Share on other sites More sharing options...
SamT98 Posted December 26, 2023 Author Share Posted December 26, 2023 Sorry for long wait, I was waiting for the router to fail again which it had yesterday evening. Everything has reset again. All my geo filter setting etc Link to comment Share on other sites More sharing options...
SamT98 Posted December 26, 2023 Author Share Posted December 26, 2023 Also happens on the web page but doesn’t actually full load, it eventually times out with server error instead of internal error on the iOS app Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2023 Administrators Share Posted December 26, 2023 Could you provide a screenshot of what you see when trying to access via a PC please? Link to comment Share on other sites More sharing options...
josh200505 Posted December 27, 2023 Share Posted December 27, 2023 9 hours ago, Netduma Fraser said: Could you provide a screenshot of what you see when trying to access via a PC please? Is the same issue I'm having I'm glad is not just me! posted screen shots you didn't reply, that is a bug after almost 24 hours is necessary to reset R3 to get access via web or app, I know you have to ask the same question to anyone, but I think is more than obvious that is not the browser or anything else this is a software bug, I love my R3 is a great product I hope you guys figure everything out. Link to comment Share on other sites More sharing options...
Meko Posted December 27, 2023 Share Posted December 27, 2023 Same problem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 Could you both disable SmartBOOST entirely from > Settings please and then see if you get the same issue? Link to comment Share on other sites More sharing options...
SamT98 Posted December 27, 2023 Author Share Posted December 27, 2023 31 minutes ago, Netduma Fraser said: Could you both disable SmartBOOST entirely from > Settings please and then see if you get the same issue? I have tried this but it also disables congestion control and ping optimizer which completely defeats the object of having this router in the first place Link to comment Share on other sites More sharing options...
SamT98 Posted December 27, 2023 Author Share Posted December 27, 2023 if there was a solution to disable smart boost without it being tied to the congestion control this would be golden. However in this current set up they're both tied in to each other which to me looks like the reason why this bug keeps occuring. Link to comment Share on other sites More sharing options...
Meko Posted December 27, 2023 Share Posted December 27, 2023 3 hours ago, Netduma Fraser said: Could you both disable SmartBOOST entirely from > Settings please and then see if you get the same issue? I have been having it off and still the same Link to comment Share on other sites More sharing options...
Sorbert Posted December 27, 2023 Share Posted December 27, 2023 I get the same issue on .23 firmware Link to comment Share on other sites More sharing options...
josh200505 Posted December 27, 2023 Share Posted December 27, 2023 I have tried disable lan and wan ipv6 to see if that helps so far no issues I'll be updating tomorrow. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 15 hours ago, SamT98 said: I have tried this but it also disables congestion control and ping optimizer which completely defeats the object of having this router in the first place This is just for troubleshooting so I can find the cause of the problem, once I know the problem I can let the team know so they can fix it. Have you had it since disabling? 12 hours ago, Meko said: I have been having it off and still the same Did you disable it properly from SmartBOOST settings? It won't be enough to delete the priorities 11 hours ago, Sorbert said: I get the same issue on .23 firmware Try disabling SmartBOOST as I mentioned above please 11 hours ago, josh200505 said: I have tried disable lan and wan ipv6 to see if that helps so far no issues I'll be updating tomorrow. Keep us posted! If it happens again disable SmartBOOST as above Link to comment Share on other sites More sharing options...
josh200505 Posted December 28, 2023 Share Posted December 28, 2023 53 minutes ago, Netduma Fraser said: This is just for troubleshooting so I can find the cause of the problem, once I know the problem I can let the team know so they can fix it. Have you had it since disabling? Did you disable it properly from SmartBOOST settings? It won't be enough to delete the priorities Try disabling SmartBOOST as I mentioned above please Keep us posted! If it happens again disable SmartBOOST as above Got home an hour ago ones again i don't have acces to the router via web or app I reset it that's the onlything it fix the issue, I'll try disabling SmartBoost will see! Link to comment Share on other sites More sharing options...
JR_ Posted December 28, 2023 Share Posted December 28, 2023 Same issue, but I thought I disabled smartboost, I'll check after rebooting the router again today Link to comment Share on other sites More sharing options...
lbevin Posted December 28, 2023 Share Posted December 28, 2023 @Netduma Fraser - I have a similar issue, however the network activity page was completely blank for me. When I disabled smartboost as you've suggested the Network Activity page is populating now. I however cannot log in on the DumaOS app but the website is working fine. I've only had the R3 for a day so am on the default firmware (v4.0.20) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 Let us know, we have also had a report disabling IPv6 in WAN/LAN fixes it but please try SmartBOOST first and only if that doesn't work try IPv6. 1 hour ago, lbevin said: @Netduma Fraser - I have a similar issue, however the network activity page was completely blank for me. When I disabled smartboost as you've suggested the Network Activity page is populating now. I however cannot log in on the DumaOS app but the website is working fine. I've only had the R3 for a day so am on the default firmware (v4.0.20) Uninstall the app, re-install it and it should work then - also make sure you're connected to the R3 WiFi. Link to comment Share on other sites More sharing options...
josh200505 Posted December 28, 2023 Share Posted December 28, 2023 3 hours ago, Netduma Fraser said: Let us know, we have also had a report disabling IPv6 in WAN/LAN fixes it but please try SmartBOOST first and only if that doesn't work try IPv6. Uninstall the app, re-install it and it should work then - also make sure you're connected to the R3 WiFi. Disabling ipv6 didn't work for me 24 hours later I couldn't login restart is the only fix Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 How are you getting on with SmartBOOST being disabled though? Link to comment Share on other sites More sharing options...
Meko Posted December 29, 2023 Share Posted December 29, 2023 4 hours ago, Netduma Fraser said: How are you getting on with SmartBOOST being disabled though? Well after rebooting my router 3 times I can’t even get to DumaOS. It’s pretty frustrating cause I bought this for all the features that we have to turn off for it to work properly now it’s features I can’t even access SMH. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 Do a factory reset and then disable SmartBOOST, if that is the issue the team will be able to fix it quickly when they're back from the holidays Link to comment Share on other sites More sharing options...
Meko Posted December 29, 2023 Share Posted December 29, 2023 1 hour ago, Netduma Fraser said: Do a factory reset and then disable SmartBOOST, if that is the issue the team will be able to fix it quickly when they're back from the holidays Factory resetting now. Link to comment Share on other sites More sharing options...
Meko Posted December 29, 2023 Share Posted December 29, 2023 1 hour ago, Netduma Fraser said: Do a factory reset and then disable SmartBOOST, if that is the issue the team will be able to fix it quickly when they're back from the holidays Factory reset and not were back at this SMFH SuicideReaper420 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 When did the issue start to occur, after changing settings etc? Unplug the router from power for 10 minutes, plug in, wait 3 minutes then access, is it the same? Make sure you close the tab once you've started the reboot Link to comment Share on other sites More sharing options...
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