vincent4101 Posted December 20, 2023 Share Posted December 20, 2023 Hi, I have an issue with connection of my r3, I messaged Fraser, I’ve tried pretty much all the solutions from the forum on connecting to the r3 from my optic fibre internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2023 Administrators Share Posted December 20, 2023 It's best to make a topic as I'm getting a ridiculous amount of DMs and it will be lost in the fray, making a topic is the best way to get support. Have you completed the Setup Wizard? If so is there anything required for your connection, PPPoE, VLAN, DHCP identifiers etc? What is your physical setup? Link to comment Share on other sites More sharing options...
vincent4101 Posted December 21, 2023 Author Share Posted December 21, 2023 Yes I did set up the wizard - using the ip 192.168.77.1. Didn’t work; soo I tried to advance WAN settings, skipped everything and so on. It kept loading, here’s the step with the no internet on the laptop. from what I know, I can just connect my modem to the router. Link to comment Share on other sites More sharing options...
SturdyFugur Posted December 21, 2023 Share Posted December 21, 2023 That sure looks a lot like a Arris NBN HFC cable connection. You on an ISP that requires a vlan id? like tpg/iinet etc? Link to comment Share on other sites More sharing options...
DiGz Posted December 21, 2023 Share Posted December 21, 2023 6 minutes ago, SturdyFugur said: That sure looks a lot like a Arris NBN HFC cable connection. You on an ISP that requires a vlan id? like tpg/iinet etc? 100% hfc. Jeez 😂 Link to comment Share on other sites More sharing options...
vincent4101 Posted December 21, 2023 Author Share Posted December 21, 2023 Yes, I am with tpg, where can I find this vlab Id? Link to comment Share on other sites More sharing options...
SturdyFugur Posted December 21, 2023 Share Posted December 21, 2023 13 minutes ago, vincent4101 said: Yes, I am with tpg, where can I find this vlab Id? depending on which firmware version your R3 is currently on will determine if it works (not sure if you need 4.0.20 or 4.0.21+ because I don't have it and have to use the old router). Settings -> WAN -> Connection Type PPPoE for login/password stuff Settings -> WAN -> Advanced -> VLAN and tpg is VLAN id 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2023 Administrators Share Posted December 21, 2023 8 hours ago, vincent4101 said: Yes, I am with tpg, where can I find this vlab Id? I've sent you a PM with a firmware with VLAN fixed, please see if that works Link to comment Share on other sites More sharing options...
vincent4101 Posted December 22, 2023 Author Share Posted December 22, 2023 I literally can’t access these settings. It’s loads forever. Link to comment Share on other sites More sharing options...
vincent4101 Posted December 22, 2023 Author Share Posted December 22, 2023 It literally loading this forever, I cannot load… I skipped everything from advance wan settings onward (unless it was required like the account and password). Link to comment Share on other sites More sharing options...
Zippy Posted December 22, 2023 Share Posted December 22, 2023 Hello @vincent4101 @Netduma Fraser will be back in the morning to further help you.. Just be patient and he will help get you up and running asap.. Thanks! Zippy.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 22, 2023 Administrators Share Posted December 22, 2023 3 hours ago, vincent4101 said: It literally loading this forever, I cannot load… I skipped everything from advance wan settings onward (unless it was required like the account and password). I have sent you a message that allows you into the main wizard, then you can perform the update, that will fix the setup wizard issue so you won't get stuck again if you go through it, it will also fix VLAN for you so you should be able to get internet Link to comment Share on other sites More sharing options...
vincent4101 Posted December 23, 2023 Author Share Posted December 23, 2023 (edited) I updated my firmware and added VLAN id 2… still nothing had worked…… edit: I just just disconnected and reconnected everything (my modem and router) and waited 10 minutes. I think it works now! Not sure what happened but I’m glad it works. Edited December 23, 2023 by vincent4101 Fixed issue. Link to comment Share on other sites More sharing options...
SturdyFugur Posted December 23, 2023 Share Posted December 23, 2023 screenshots of the wan, and wan advanced page settings? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2023 Administrators Share Posted December 23, 2023 2 hours ago, vincent4101 said: I updated my firmware and added VLAN id 2… still nothing had worked…… edit: I just just disconnected and reconnected everything (my modem and router) and waited 10 minutes. I think it works now! Not sure what happened but I’m glad it works. Great to hear you got it sorted now! Link to comment Share on other sites More sharing options...
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