Fortnite connection problems

[Ace_Uk1000]

Hello

I've just changed from the R2 to R3, went through the set up and it's up and running.  When my son tries to launch Fortnite, the game just sits on the connecting screen and doesn't go past it.  If I try loading it on my pc and all is fine.

The only thing that has changed in the set up is moving from the R2 to R3.  He is connected via a wired connection as well and has access to the internet and other games work. World of warcraft, Destiny 2 etc.

My PC is also hardwired into the R3

 

[DOGGAVELI]

31 minutes ago, Ace_Uk1000 said:

Hello

I've just changed from the R2 to R3, went through the set up and it's up and running.  When my son tries to launch Fortnite, the game just sits on the connecting screen and doesn't go past it.  If I try loading it on my pc and all is fine.

The only thing that has changed in the set up is moving from the R2 to R3.  He is connected via a wired connection as well and has access to the internet and other games work. World of warcraft, Destiny 2 etc.

My PC is also hardwired into the R3

 

Hi there is a firmware update that should be released very soon to fix this issue. The Netduma team is aware of it and fixed this issue in the next firmware update.

[Ace_Uk1000]

My R3 came with 4.0.19 which I thought is the latest version

[DOGGAVELI]

7 hours ago, Ace_Uk1000 said:

My R3 came with 4.0.19 which I thought is the latest version

Yeah it is the netduma team are working on 4.0.20 which will have this fix shouldn’t be to far away 

[Netduma Fraser]

I've sent you a PM, please see if that helps

[The_Optimizer]

I emailed support and they sent me over a patch. I updated my R3 with the file and It solved the problem. Connected to Fortnite without any hiccups and the match was smooth. The version number I got via a file that was emailed to me was - 4.0.20 Thanks guys!

[Megatf]

I am having this same issue

[Netduma Fraser]

10 hours ago, Megatf said:

I am having this same issue

I've sent you a private message

[Ace_Uk1000]

Hi Fraser

Yes the update fixed the probelm

[Netduma Fraser]

2 hours ago, Ace_Uk1000 said:

Hi Fraser

Yes the update fixed the probelm

Great to hear that, thank you for confirming!

[BeerHunter]

On 12/21/2023 at 11:31 AM, Netduma Fraser said:

I've sent you a private message

Just for info, if you are playing on XBOX and get this issue in the future,  it's not a router issue, the XBOX quick resume for Fortnite doesn't work in a lot of scenarios, so will just hang on that screen.

 

The fix is easy, 

 

1. Press the X (middle) button on the controller.

2. The Game/ App side menu appears with Fortnite  at the top,  goto the fortnite (game icon)

3. Press the menu button (3 lines) and select Quit

4. Start Fortnite again

5 Game should load perfectly fine now

[Netduma Fraser]

1 hour ago, BeerHunter said:

Just for info, if you are playing on XBOX and get this issue in the future,  it's not a router issue, the XBOX quick resume for Fortnite doesn't work in a lot of scenarios, so will just hang on that screen.

The fix is easy, 

1. Press the X (middle) button on the controller.

2. The Game/ App side menu appears with Fortnite  at the top,  goto the fortnite (game icon)

3. Press the menu button (3 lines) and select Quit

4. Start Fortnite again

5 Game should load perfectly fine now

Thanks for posting your solution!