Ace_Uk1000 Posted December 20, 2023 Share Posted December 20, 2023 Hello I've just changed from the R2 to R3, went through the set up and it's up and running. When my son tries to launch Fortnite, the game just sits on the connecting screen and doesn't go past it. If I try loading it on my pc and all is fine. The only thing that has changed in the set up is moving from the R2 to R3. He is connected via a wired connection as well and has access to the internet and other games work. World of warcraft, Destiny 2 etc. My PC is also hardwired into the R3 Link to comment Share on other sites More sharing options...
DOGGAVELI Posted December 20, 2023 Share Posted December 20, 2023 31 minutes ago, Ace_Uk1000 said: Hello I've just changed from the R2 to R3, went through the set up and it's up and running. When my son tries to launch Fortnite, the game just sits on the connecting screen and doesn't go past it. If I try loading it on my pc and all is fine. The only thing that has changed in the set up is moving from the R2 to R3. He is connected via a wired connection as well and has access to the internet and other games work. World of warcraft, Destiny 2 etc. My PC is also hardwired into the R3 Hi there is a firmware update that should be released very soon to fix this issue. The Netduma team is aware of it and fixed this issue in the next firmware update. Link to comment Share on other sites More sharing options...
Ace_Uk1000 Posted December 20, 2023 Author Share Posted December 20, 2023 My R3 came with 4.0.19 which I thought is the latest version Link to comment Share on other sites More sharing options...
DOGGAVELI Posted December 20, 2023 Share Posted December 20, 2023 7 hours ago, Ace_Uk1000 said: My R3 came with 4.0.19 which I thought is the latest version Yeah it is the netduma team are working on 4.0.20 which will have this fix shouldn’t be to far away PharmDawgg 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2023 Administrators Share Posted December 20, 2023 I've sent you a PM, please see if that helps Link to comment Share on other sites More sharing options...
The_Optimizer Posted December 20, 2023 Share Posted December 20, 2023 I emailed support and they sent me over a patch. I updated my R3 with the file and It solved the problem. Connected to Fortnite without any hiccups and the match was smooth. The version number I got via a file that was emailed to me was - 4.0.20 Thanks guys! PharmDawgg and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Megatf Posted December 21, 2023 Share Posted December 21, 2023 I am having this same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2023 Administrators Share Posted December 21, 2023 10 hours ago, Megatf said: I am having this same issue I've sent you a private message Link to comment Share on other sites More sharing options...
Ace_Uk1000 Posted December 21, 2023 Author Share Posted December 21, 2023 Hi Fraser Yes the update fixed the probelm PharmDawgg and Fuzy 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2023 Administrators Share Posted December 21, 2023 2 hours ago, Ace_Uk1000 said: Hi Fraser Yes the update fixed the probelm Great to hear that, thank you for confirming! PharmDawgg 1 Link to comment Share on other sites More sharing options...
BeerHunter Posted January 21 Share Posted January 21 On 12/21/2023 at 11:31 AM, Netduma Fraser said: I've sent you a private message Just for info, if you are playing on XBOX and get this issue in the future, it's not a router issue, the XBOX quick resume for Fortnite doesn't work in a lot of scenarios, so will just hang on that screen. The fix is easy, 1. Press the X (middle) button on the controller. 2. The Game/ App side menu appears with Fortnite at the top, goto the fortnite (game icon) 3. Press the menu button (3 lines) and select Quit 4. Start Fortnite again 5 Game should load perfectly fine now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 21 Administrators Share Posted January 21 1 hour ago, BeerHunter said: Just for info, if you are playing on XBOX and get this issue in the future, it's not a router issue, the XBOX quick resume for Fortnite doesn't work in a lot of scenarios, so will just hang on that screen. The fix is easy, 1. Press the X (middle) button on the controller. 2. The Game/ App side menu appears with Fortnite at the top, goto the fortnite (game icon) 3. Press the menu button (3 lines) and select Quit 4. Start Fortnite again 5 Game should load perfectly fine now Thanks for posting your solution! Link to comment Share on other sites More sharing options...
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