No internet on R3

[purpleandgold33]

Just got my R3 and I can't get it up and running. Plugged her in and try to connect via laptop and typed in password and says no internet. Cycled my modem off unplugged and restart and nothing. Need some help.

[Netduma Fraser]

Have you completed the Setup Wizard or are you still in the wizard? Do you require PPPoE, VLAN or anything like that for internet?

[purpleandgold33]

1 minute ago, Netduma Fraser said:

Have you completed the Setup Wizard or are you still in the wizard? Do you require PPPoE, VLAN or anything like that for internet?

I don't know what that is. Its just basic I think. I can't get internet to get to the setup wizard. Internet light is on on the router but no internet. 

[Netduma Fraser]

When it fails, click the option to change WAN settings then you can skip, skip through the rest of the wizard. If you reboot the modem, wait 2 minutes, then reboot the R3 it may work then

[purpleandgold33]

1 minute ago, Netduma Fraser said:

When it fails, click the option to change WAN settings then you can skip, skip through the rest of the wizard. If you reboot the modem, wait 2 minutes, then reboot the R3 it may work then

I'm in the wizard its trying to connect to router but it won't. Yes, when I reboot modem I wait 2 mins. Done it three times and nothing and can't connect from phone either.

[purpleandgold33]

19 minutes ago, purpleandgold33 said:

I'm in the wizard its trying to connect to router but it won't. Yes, when I reboot modem I wait 2 mins. Done it three times and nothing and can't connect from phone either.

I got it Frazer!! It's working. She's is beautiful Hopefully no more issues!

[Netduma Fraser]

Ah brilliant to hear that, well done on getting it sorted. We're working on any issues that have been reported thus far and hope to have a big update by the end of the week. We're able to get updates out way faster on DumaOS 4 so should just get better and better!