p1xo Posted December 15, 2023 Share Posted December 15, 2023 Hi I am stuck at the loading after setup screen, anyone else got it too? Any fix for it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 I'll send you a DM that should get you through the wizard p1xo 1 Link to comment Share on other sites More sharing options...
p1xo Posted December 15, 2023 Author Share Posted December 15, 2023 7 minutes ago, Netduma Fraser said: I'll send you a DM that should get you through the wizard Thanks, it worked, hoping for a fix soon. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2023 Administrators Share Posted December 15, 2023 Brilliant to hear that, we do actually already have a fix for it, I can send you the file or it's in the process of slowly being rolled out to units so you could wait until the R3 informs you there is an update. Just let me know! p1xo 1 Link to comment Share on other sites More sharing options...
Kage79 Posted December 17, 2023 Share Posted December 17, 2023 Im also experiencing this problem any help would be appreciated Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2023 Administrators Share Posted December 17, 2023 3 minutes ago, Kage79 said: Im also experiencing this problem any help would be appreciated I have sent you a private message, please see if the instructions there work LittleDrag0n 1 Link to comment Share on other sites More sharing options...
LittleDrag0n Posted December 19, 2023 Share Posted December 19, 2023 Hi @Netduma Fraser. I’m also unable to get past the welcome screen. Please could you send me the workaround? Many thanks Link to comment Share on other sites More sharing options...
PharmDawgg Posted December 19, 2023 Share Posted December 19, 2023 I wonder if there is anything we can do when installing the new router to decrease the chance of this occurring. Link to comment Share on other sites More sharing options...
p1xo Posted December 19, 2023 Author Share Posted December 19, 2023 5 hours ago, PharmDawgg said: I wonder if there is anything we can do when installing the new router to decrease the chance of this occurring. Probably not for the first batch, also my MAC address does not match the sticker on a router, just like name and password on my R2. It is sad to still see this, especially on a premium device. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 8 hours ago, LittleDrag0n said: Hi @Netduma Fraser. I’m also unable to get past the welcome screen. Please could you send me the workaround? Many thanks Of course! I have sent you a private message. 7 hours ago, PharmDawgg said: I wonder if there is anything we can do when installing the new router to decrease the chance of this occurring. Any new routers after we initially identified and fixed the issue will have been shipped with the firmware that fixes it. Other than that, if you get internet in the Setup Wizard it will prompt you to upgrade to the new version if you're still on the version with the issue. 2 hours ago, p1xo said: Probably not for the first batch, also my MAC address does not match the sticker on a router, just like name and password on my R2. It is sad to still see this, especially on a premium device. The MAC address won't match, that is normal. You mean the WiFi name/password wasn't correct from the start? What was the WiFi name set to? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now