wetmog Posted November 27, 2023 Share Posted November 27, 2023 I purchased a second-hand Netduma R2 and I'm unable to connect to the DumaOS. I tried resetting the device but I never get a Private IP address to be able to connect to the router. I tried holding the reset button with the power unplugged and putting it back in while holding the reset button for 30 seconds. I've tried just holding the reset button for 30 seconds while the router was already on but still having no luck. I tried holding the reset button until the lights came on and that seemed to trigger a boot loop where my ethernet was constantly connecting/disconnecting every few seconds. What is the proper way to factory reset this thing? Link to comment Share on other sites More sharing options...
wetmog Posted November 27, 2023 Author Share Posted November 27, 2023 I also tried 30/30/30 method and setting a static IP within the same subnet and I'm still unable to connect. Link to comment Share on other sites More sharing options...
DARKNESS Posted November 27, 2023 Share Posted November 27, 2023 So to access the UI you just enter 192.168.77.1 it not going to show a prompt like on the XR series...the reset button is the small button in the case that says reset that really about it Link to comment Share on other sites More sharing options...
Dyson350 Posted November 28, 2023 Share Posted November 28, 2023 2 hours ago, wetmog said: I purchased a second-hand Netduma R2 and I'm unable to connect to the DumaOS. I tried resetting the device but I never get a Private IP address to be able to connect to the router. I tried holding the reset button with the power unplugged and putting it back in while holding the reset button for 30 seconds. I've tried just holding the reset button for 30 seconds while the router was already on but still having no luck. I tried holding the reset button until the lights came on and that seemed to trigger a boot loop where my ethernet was constantly connecting/disconnecting every few seconds. What is the proper way to factory reset this thing? Router is bricked, I went through 3 of them that did the same thing. Something is wrong with the hardware or software in these R2 routers. I couldnt fix mine either. Link to comment Share on other sites More sharing options...
wetmog Posted November 28, 2023 Author Share Posted November 28, 2023 I'm hoping the router isn't bricked. I was hoping to test the functionality of the DumaOS before I invested into the R3 that was just announced. I did put my ISP router/modem into Bridge mode and plugged all of my devices into the Netduma R2 and was able to get internet access but all of the hosts shared the Public IP instead of getting a private IP from the Netduma R2 DHCP server, so there is definitely some functionality happening. Link to comment Share on other sites More sharing options...
Dyson350 Posted November 28, 2023 Share Posted November 28, 2023 13 minutes ago, wetmog said: I'm hoping the router isn't bricked. I was hoping to test the functionality of the DumaOS before I invested into the R3 that was just announced. I did put my ISP router/modem into Bridge mode and plugged all of my devices into the Netduma R2 and was able to get internet access but all of the hosts shared the Public IP instead of getting a private IP from the Netduma R2 DHCP server, so there is definitely some functionality happening. Yeah I was interested in the R3 but after my experience with 3 R2's I am hesitant on the quality. I could even get mine online but anytime I tried to access dumaOS it would time out the connection, then just at random as well. I would get to a white setup page, then when it would try to go to dumaOS it would say it failed to complete setup. I could only get to this page offline as well. Could never get to it while online. Link to comment Share on other sites More sharing options...
wetmog Posted November 28, 2023 Author Share Posted November 28, 2023 I've also tried plugging the R2 into my ISP modem/router and I'm only seeing my 2 PCs connected via Ethernet so it's not even able to pick up a private IP address from my modem/router. Seems to be in a "bricked" state, is there some kind of recovery mode I can use to attempt to restore? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2023 Administrators Share Posted November 28, 2023 If you have never been able to access it then it sounds like you purchased a faulty unit unfortunately and I would suggest returning it to the seller wetmog 1 Link to comment Share on other sites More sharing options...
wetmog Posted November 28, 2023 Author Share Posted November 28, 2023 1 minute ago, Netduma Fraser said: If you have never been able to access it then it sounds like you purchased a faulty unit unfortunately and I would suggest returning it to the seller Thanks, I will initiate a return to the seller. Will have to look into the R3, do you guys expect all units pre-ordered within November to ship by the end of the year? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2023 Administrators Share Posted November 28, 2023 5 hours ago, wetmog said: Thanks, I will initiate a return to the seller. Will have to look into the R3, do you guys expect all units pre-ordered within November to ship by the end of the year? Yes, if all goes to plan people will have them by Xmas Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now