Tyler123 Posted February 23, 2023 Share Posted February 23, 2023 I'm currently running that latest firmware (3.2.453). It was working fine for a while, but recently I haven't been able to log into my router. The ethernet/wifi works fine until I try to load dumaos, which then causes my router to crash and I lose internet for a few moments. One of the errors I get is "Uncaught ReferenceError: d3 is not defined". I have tried to factory reset but that didn't help. It will load a couple of the modules in the dashboard but always crashes quickly. I've even tried to revert to a previous firmware and it won't even let me do that. Just constant spinning. I've also tried to log into the router on a laptop and that didn't work either. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 23, 2023 Share Posted February 23, 2023 Welcome to the forum! Are you able to get to this link: http://192.168.77.1/desktop/index.html#com.netdumasoftware.settings Then enable remote access to tech support and hit Save Settings? If you are, let me know and I may be able to access your R2 and get it out of the state that it's in. Link to comment Share on other sites More sharing options...
Tyler123 Posted February 24, 2023 Author Share Posted February 24, 2023 13 hours ago, Netduma Liam said: Welcome to the forum! Are you able to get to this link: http://192.168.77.1/desktop/index.html#com.netdumasoftware.settings Then enable remote access to tech support and hit Save Settings? If you are, let me know and I may be able to access your R2 and get it out of the state that it's in. I got it turned on and saved Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 24, 2023 Share Posted February 24, 2023 13 hours ago, Tyler123 said: I got it turned on and saved Thanks, and are you posting here from a device that's connected to the R2 or to the modem? On that topic, what's the make and model of your ISP modem? Is it a router/modem combo (with Wi-Fi), or is it a pure modem? The reason I ask is I'm having trouble connecting to your R2, it may be that I have the wrong IP for you as I'm just using what I can see here on the forum, or it may be that your modem is dropping my requests. If it is, are you able to put the R2 in the DMZ of your router/modem? Link to comment Share on other sites More sharing options...
Tyler123 Posted February 24, 2023 Author Share Posted February 24, 2023 9 hours ago, Netduma Liam said: Thanks, and are you posting here from a device that's connected to the R2 or to the modem? On that topic, what's the make and model of your ISP modem? Is it a router/modem combo (with Wi-Fi), or is it a pure modem? The reason I ask is I'm having trouble connecting to your R2, it may be that I have the wrong IP for you as I'm just using what I can see here on the forum, or it may be that your modem is dropping my requests. If it is, are you able to put the R2 in the DMZ of your router/modem? It's the router connected to a modem through an ethernet. Sorry, I was connected to a VPN when I was posting in the forum. I've disconnected it so hopefully that fixes that. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2023 Administrators Share Posted February 25, 2023 Okay no worries, we'll try again on Monday when the team are back in the office Tyler123 1 Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 27, 2023 Share Posted February 27, 2023 On 2/24/2023 at 11:41 PM, Tyler123 said: It's the router connected to a modem through an ethernet. Sorry, I was connected to a VPN when I was posting in the forum. I've disconnected it so hopefully that fixes that. We still don't seem to be able to access it. From a device connected directly to the R2, can you google 'What is my IP' and DM that IP over to me? Link to comment Share on other sites More sharing options...
Tyler123 Posted March 1, 2023 Author Share Posted March 1, 2023 On 2/27/2023 at 5:09 AM, Netduma Liam said: We still don't seem to be able to access it. From a device connected directly to the R2, can you google 'What is my IP' and DM that IP over to me? I sent it Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 1, 2023 Share Posted March 1, 2023 8 hours ago, Tyler123 said: I sent it I still don't seem to be able to access it, does this match the IP that you see in System Information -> Network Status? Did you definitely hit 'Save settings' after enabling remote access? Link to comment Share on other sites More sharing options...
Tyler123 Posted March 2, 2023 Author Share Posted March 2, 2023 14 hours ago, Netduma Liam said: I still don't seem to be able to access it, does this match the IP that you see in System Information -> Network Status? Did you definitely hit 'Save settings' after enabling remote access? Sorry. It must have been different. HOPEFULLY, I just sent the correct thing this time. lol Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 2, 2023 Share Posted March 2, 2023 10 hours ago, Tyler123 said: Sorry. It must have been different. HOPEFULLY, I just sent the correct thing this time. lol That's the LAN IP of the R2 so unfortunately that won't help me here. What's the make and model of your ISP modem? Is it a pure modem (No Wi-Fi capability), or is it a router/modem combo that you can connect devices to with Wi-Fi? Link to comment Share on other sites More sharing options...
Tyler123 Posted March 3, 2023 Author Share Posted March 3, 2023 13 hours ago, Netduma Liam said: That's the LAN IP of the R2 so unfortunately that won't help me here. What's the make and model of your ISP modem? Is it a pure modem (No Wi-Fi capability), or is it a router/modem combo that you can connect devices to with Wi-Fi? It is a pure modem. It is a Calix P-Series 711GE: Outdoor ONT for SFU. Right now the modem has a router connected to it, but it's too far from where I am stationed for the Wifi to work well. I have a long ethernet cable that connects my R2 to that main router. Is that the issue with IPs? Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 3, 2023 Share Posted March 3, 2023 Ah yes that may be it, can you temporarily put the R2 in the DMZ of that other router? Link to comment Share on other sites More sharing options...
Tyler123 Posted March 6, 2023 Author Share Posted March 6, 2023 On 3/3/2023 at 5:07 AM, Netduma Liam said: Ah yes that may be it, can you temporarily put the R2 in the DMZ of that other router? I have done this and sent the new IP Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6, 2023 Administrators Share Posted March 6, 2023 Okay thanks, will let you know once this has been done Tyler123 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 7, 2023 Administrators Share Posted March 7, 2023 We're just updating your unit now to the latest Early Access release, could you let us know if that's worked and you can access without any errors? Link to comment Share on other sites More sharing options...
blocklub Posted March 7, 2023 Share Posted March 7, 2023 I cannot access the 198.168.77.1 address on my browser and my WIFI isn't working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 7, 2023 Administrators Share Posted March 7, 2023 39 minutes ago, blocklub said: I cannot access the 198.168.77.1 address on my browser and my WIFI isn't working. I'll reply in your topic Link to comment Share on other sites More sharing options...
Tyler123 Posted March 8, 2023 Author Share Posted March 8, 2023 9 hours ago, Netduma Fraser said: We're just updating your unit now to the latest Early Access release, could you let us know if that's worked and you can access without any errors? It's still doing the same thing. Won't load anything, then I just lose internet connection all together. I tried opening the Geo-Filter tab and got this error --> Uncaught Security Error: Blocked a frame with origin "https://dumaos" from accessing a cross-origin frame. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2023 Administrators Share Posted March 9, 2023 On 3/8/2023 at 3:04 AM, Tyler123 said: It's still doing the same thing. Won't load anything, then I just lose internet connection all together. I tried opening the Geo-Filter tab and got this error --> Uncaught Security Error: Blocked a frame with origin "https://dumaos" from accessing a cross-origin frame. Could you do a factory reset now please and then see if the same issues occur and see what firmware you're on please Link to comment Share on other sites More sharing options...
Tyler123 Posted March 10, 2023 Author Share Posted March 10, 2023 15 hours ago, Netduma Fraser said: Could you do a factory reset now please and then see if the same issues occur and see what firmware you're on please I did a factory reset and went through the setup process. Once I finished all that, I was left with this infinite buffer wheel. I do have internet going through it though. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2023 Administrators Share Posted March 10, 2023 Access using 192.168.77.1 instead and see if that loads, if not, clear your browser cache/cookies and see if it correctly loads then please. Link to comment Share on other sites More sharing options...
Tyler123 Posted March 11, 2023 Author Share Posted March 11, 2023 14 hours ago, Netduma Fraser said: Access using 192.168.77.1 instead and see if that loads, if not, clear your browser cache/cookies and see if it correctly loads then please. Did both but that didn't fix. I actually figured it out. My anti-virus (Kaspersky) decided to randomly start interfering with the website. I added http://192.168.77.1/ as a trusted website so it would be ignored and now it works. Sorry for the wild goose chase but I appreciate the effort to help! ❤️ Fuzy and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2023 Administrators Share Posted March 11, 2023 Ahh brilliant to hear you got it sorted, thanks for providing the solution as well! Link to comment Share on other sites More sharing options...
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