Cajun72 Posted August 2, 2015 Share Posted August 2, 2015 Hi. I'm looking for optimum setup since I connected the R1/modem/ps4 downstairs to the faceplate by the front door. Problem here is the faceplate has only 1 socket which fits a phone line, so to have both R1 & phone connected I need to use an old adsl filter. I have fibre broadband and really don't want to use this! I would like if possible to switch faceplates with the one upstairs as this has a data slot which I would like to connect the modem/R1 to downstairs via a hq rj11 twisted cable. When I removed faceplate downstairs it appears to have fiddly wiring cable which i'm not confident messing with, see pic1. What can I do to replicate my setup I had upstairs please see pic2? For info, upstairs is now a nursery hence why I moved R1 / console downstairs. I have r1 connected to ps4 via a 4m ethernet. Many thanks in anticipation especially to Zennon who has given me great advice in the past. Sorry for the long post! Link to comment Share on other sites More sharing options...
PharmDawgg Posted August 2, 2015 Share Posted August 2, 2015 You might try posting here they may be able to help as well. https://community.bt.com/t5/Other-Broadband-Discussions/Switching-Master-Socket-Faceplates/td-p/1306839 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 2, 2015 Netduma Staff Share Posted August 2, 2015 Also this that might help. That explains how to change the master plate. Could you just swap the two over? Take a photo of how each one is wired up and then swap them over. Finally, and this is a long shot, you could ring BT to see if they would suggest anything. Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 The wiring on the back of the faceplate in pic one is the extension going up to the nursery if you do not need the extension up stairs then you could disconnect the wires and fit the VDSL faceplate down stairs. If you still need the upstairs phone line copy the colours and the numbers associated on the plastics and fit them to the back of the VDSL faceplate down stairs and fit the NTE2005 face plate upstairs. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 2, 2015 Author Share Posted August 2, 2015 Thanks I'll have a go at that Zennon. I'll try copying colours/numbers from setup upstairs to down as I may need phone line upstairs. I'll take a pic of each faceplate before I start. Is this easy enough for a newb like me to do? Will I need any special tools to fix wires or do they just clip in? Link to comment Share on other sites More sharing options...
Zennon Posted August 2, 2015 Share Posted August 2, 2015 It is very easy they will just pull out, they have a metal inner that grabs the cable and a plastic outer. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 3, 2015 Author Share Posted August 3, 2015 Cheers I'll have a go tomorrow as just got back from weekend away, I'll let you know how I get on! Many thanks again ☺ Link to comment Share on other sites More sharing options...
Cajun72 Posted August 4, 2015 Author Share Posted August 4, 2015 Hey sorry guys I messed up here! I got as far as removing the faceplate upstairs (VDSL) to downstairs (removing the NTE5 socket). Then I removed the 2 wires (blue and white) from NTE5 which went into slots A (blue) B (white). pic1. & black extension wires. Then removed NTE5 socket. (I decided not to use the black extension cable and instead tried to connect the white cable which had 2 wires (blue and white) into the new VDSL Is this correct?) But I can't for the life of me push the corresponding wires down into the 2 metal inners as they won't fit. Now I've got no phone or internet! Is there a special tool I need to release the metal inners or should I just call an electrician to sort it out? I do apologise, thought I could do this easily without calling someone. I have tried but I can't get the wires to push down without damaging them into the metal inners. Update: Maybe I need to order something like this: ? "Push Down Krone Tool IDC/Network CAT5 & Telephone Insertion" Many Thanks for your help with this. Link to comment Share on other sites More sharing options...
Zennon Posted August 4, 2015 Share Posted August 4, 2015 You can use a tool like that or just a thin flat head screw driver would do, anything small. I would stick to the black extension cable as that is the one that worked in the first place. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 4, 2015 Author Share Posted August 4, 2015 Thanks Zennon, Ok and it should just push in without forcing/damaging? I was using a normal flat screwdriver but this was probably too large come to think of it. One other thing, both white and black cable wires were connected to the nte5 socket when I unscrewed faceplate in different sections, do you know what that was for? Link to comment Share on other sites More sharing options...
Zennon Posted August 4, 2015 Share Posted August 4, 2015 A thin flat head with little force should do it. Is there maybe more than one extension? Just use the same wires that were at each end when you dismantled it Link to comment Share on other sites More sharing options...
Cajun72 Posted August 4, 2015 Author Share Posted August 4, 2015 Not sure, I'll connect it up to how it was before then. Great cheers! Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 Thanks Zennon you’re a star! All connected and working. Did a few speed tests straight after and D/L speed is around 9mbps (normally over 60mbps. (I’m hoping it’s because router/modem were switched off for a couple of days and needs to settle for at least 72 hours? U/L speed is like before, around 17mbps which is what I expect. Link to comment Share on other sites More sharing options...
Zennon Posted August 5, 2015 Share Posted August 5, 2015 No it should not need to settle. You might have made a slight mistake with the wiring, or it just needs a reboot. If it is still playing up after a reboot :the ip is 192.168.1.254 in your browser to get to the GUI can you find the line stats for me please. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 I contacted the local electrician who came round earlier and reconnected the faceplate etc. He's connected the white cable (not the black) as he seemed to think that was the master line and best to use. He run tests and said the line was stable and good. However I've been re-running speed test but it consistently shows around 9.5mbps d/l & u/l is still more at 17mpbs which is odd. Sorry that IP address you gave doesn't load. Just to confirm, I have the R1 connected to a BT modem not another router if that is what you thought? I've attached a file of my diagnostic test however from the R1 panel. Thanks Zennon Link to comment Share on other sites More sharing options...
Zennon Posted August 5, 2015 Share Posted August 5, 2015 What router do you have? I made a guess at homehub 5? Are your congestion sliders at 100% while speed testing? Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 Just the Netduma. It connects to a modem via red cable supplied, then modem to the top data socket via rj11 twisted cable. Yes I set them to 100%, I have reactive algorithm and for test I reset distribution. For info I checked a few servers and they all gave similiar results. Link to comment Share on other sites More sharing options...
Zennon Posted August 5, 2015 Share Posted August 5, 2015 What is the speed test like from the modem? Modem > Ethernet > PC/Laptop? Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 Sorry do you mean unplug the modem from R1 and connect an ethernet to my pc then run test. I thought the speed tests are done on the router? Link to comment Share on other sites More sharing options...
Zennon Posted August 5, 2015 Share Posted August 5, 2015 You can speed test from the modem from its port 1 out. This is just to rule out a wiring fault or a duma config problem. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 So do I unplug the r1 from LAN1 port then connect an ethernet to my pc? Link to comment Share on other sites More sharing options...
Zennon Posted August 5, 2015 Share Posted August 5, 2015 Yes just to see if we get the same low speed directly , probably will be but it needs to be ruled out, then we know its a extension wiring issue or not. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 Lost internet doing that. You don't think the electrician connected the wrong cable(white) do you and should have also connected the black one? Link to comment Share on other sites More sharing options...
Zennon Posted August 5, 2015 Share Posted August 5, 2015 I would have thought it would work as is. So just as you found it but swap the two face plates round. Link to comment Share on other sites More sharing options...
Cajun72 Posted August 5, 2015 Author Share Posted August 5, 2015 OK I'll try that tomorrow thanks again Link to comment Share on other sites More sharing options...
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