goofygooberr7 Posted January 24, 2023 Share Posted January 24, 2023 I haven’t use the netduma for a while . I’ve downloaded and installed latest firmware and setup correctly . I’ve gone into bt smart hub and enabled dmz option and selected netduma I’ve turned dmz on on netduma and put in console ip then rebooted bt smart hub and the rebooted netduma I keep getting strict Nat and double nat detected can someone tell me where I’m going wrong thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Administrators Share Posted January 24, 2023 On the BT Hub does it give you an option specifically to select a device or did you put the IP address of the R2 in? What platform are you playing on and where are you checking the NAT status? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 2 minutes ago, Netduma Fraser said: On the BT Hub does it give you an option specifically to select a device or did you put the IP address of the R2 in? What platform are you playing on and where are you checking the NAT status? Thanks for fast assistance . Yes I selected the r2 from device list Xbox series x And checked the status on Xbox series x . Download upload ping all working so I no it’s coming from the r2 because connection is slightly less for optimisation but Nat type is double and every time you re check it it stays the same even when restarting console Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Administrators Share Posted January 24, 2023 Double check all this, if it's still not open please do the CG-NAT test at the bottom of the guide and provide a screenshot of the results please https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 2 minutes ago, Netduma Fraser said: Double check all this, if it's still not open please do the CG-NAT test at the bottom of the guide and provide a screenshot of the results please https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat Ok will I’ll let you know what happens thanks Netduma Fraser 1 Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 43 minutes ago, Netduma Fraser said: Double check all this, if it's still not open please do the CG-NAT test at the bottom of the guide and provide a screenshot of the results please https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat Ok will I’ll let you know what happens thanks Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 43 minutes ago, Netduma Fraser said: Double check all this, if it's still not open please do the CG-NAT test at the bottom of the guide and provide a screenshot of the results please https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat None of that worked I did the last 1 but do not understand it . What do you want screenshots of ? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 51 minutes ago, Netduma Fraser said: Double check all this, if it's still not open please do the CG-NAT test at the bottom of the guide and provide a screenshot of the results please https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat None of that worked I did the last 1 but do not understand it . What do you want screenshots of ? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Administrators Share Posted January 24, 2023 Could you disable IPv6 in LAN Settings please, reboot the router then check your NAT status again? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 17 minutes ago, Netduma Fraser said: Could you disable IPv6 in LAN Settings please, reboot the router then check your NAT status again? Just did it and it and now it says . Can’t get a teredo ip address Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Administrators Share Posted January 24, 2023 Okay thanks, do the same but with IPv6 in WAN Settings please then check Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 7 minutes ago, Netduma Fraser said: Okay thanks, do the same but with IPv6 in WAN Settings please then check IPv6 unchecked on lan and wan . Can’t test internet connection speeds and Nat type can’t get a teredo ip address Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Administrators Share Posted January 24, 2023 Did you reboot after the change was made? If you did, reboot the hub, wait 2 minutes then reboot the R2, wait 2 minutes then check again Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 24, 2023 Author Share Posted January 24, 2023 18 minutes ago, Netduma Fraser said: Did you reboot after the change was made? If you did, reboot the hub, wait 2 minutes then reboot the R2, wait 2 minutes then check again Don’t that . Says error your internet isn’t set up when Nat test is completed Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Administrators Share Posted January 24, 2023 Are you actually getting internet on the console, it's just failing the NAT test? Did you leave the console on while you did this? If so please reboot that and check. Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 25, 2023 Author Share Posted January 25, 2023 19 hours ago, Netduma Fraser said: Are you actually getting internet on the console, it's just failing the NAT test? Did you leave the console on while you did this? If so please reboot that and check. I unchecked ipv6 on lan and wan then rebooted r2 . Then rebooted hub waited 2 mins then rebooted r2 waited 2 mins then restarted console . Then tested console and no internet . I’ve literally just redone the whole process and nothing Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 25, 2023 Author Share Posted January 25, 2023 19 hours ago, Netduma Fraser said: Are you actually getting internet on the console, it's just failing the NAT test? Did you leave the console on while you did this? If so please reboot that and check. I unchecked ipv6 on lan and wan then rebooted r2 . Then rebooted hub waited 2 mins then rebooted r2 waited 2 mins then restarted console . Then tested console and no internet . I’ve literally just redone the whole process and nothing Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 25, 2023 Author Share Posted January 25, 2023 1st pic is Nat test Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 25, 2023 Share Posted January 25, 2023 So the Xbox doesn't have an internet connection at all? How is it connected to the R2? Via wired or wireless? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 25, 2023 Author Share Posted January 25, 2023 Just now, Netduma Liam said: So the Xbox doesn't have an internet connection at all? How is it connected to the R2? Via wired or wireless? Wired Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 25, 2023 Share Posted January 25, 2023 1 hour ago, goofygooberr7 said: Wired Can you disconnect it, delete it's device from device manager, then reconnect and it. Does it have internet access then? If not, if you re-enable IPv6 do you get internet access again? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 25, 2023 Author Share Posted January 25, 2023 29 minutes ago, Netduma Liam said: Can you disconnect it, delete it's device from device manager, then reconnect and it. Does it have internet access then? If not, if you re-enable IPv6 do you get internet access again? Disconnect what ? And delete Xbox from device manager then reconnect ? Link to comment Share on other sites More sharing options...
goofygooberr7 Posted January 25, 2023 Author Share Posted January 25, 2023 And re enable ipv6 on lan and wan or just 1 ? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 26, 2023 Share Posted January 26, 2023 Apologies I was not clear enough: Disconnect the Xbox ethernet cable Go to device manager and delete the xbox device Reconnect the xbox If that doesn't work, re-enable IPv6 from LAN and see if it can get a connection again. Link to comment Share on other sites More sharing options...
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