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Heatmap not working


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I got my r2 today and the heatmap doesn’t work all cables are correct and I have internet but heatmap will not Download from the cloud it’s new so firmware is r2 3.2.453

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Welcome to the forum!

Can you please try going to the three-line menu in Ping Heatmap, click 'Resync cloud'.

If that still doesn't work, can you then go to System Information and download a copy of the logs file from the logs panel submenu, then send those over to us?

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8 hours ago, new-guy said:

There was nothing in the port forward section and yes benchmark completes 

Can you go to Geo-filter and click the three-line menu in the top left, hit resync cloud. Then go to Device Manager and do the same again. 

Download another log and send that over to us as well. Let's see if the other clouds are syncing properly.

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That's interesting,  some clouds are resyncing fine, others are not. Could you try switching your VM Hub to modem mode as a test, then try resyncing one of the clouds and check if it appeared to be successful in the logs?

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