new-guy Posted November 23, 2022 Share Posted November 23, 2022 I got my r2 today and the heatmap doesn’t work all cables are correct and I have internet but heatmap will not Download from the cloud it’s new so firmware is r2 3.2.453 Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 24, 2022 Share Posted November 24, 2022 Welcome to the forum! Can you please try going to the three-line menu in Ping Heatmap, click 'Resync cloud'. If that still doesn't work, can you then go to System Information and download a copy of the logs file from the logs panel submenu, then send those over to us? Link to comment Share on other sites More sharing options...
new-guy Posted November 24, 2022 Author Share Posted November 24, 2022 will i post my logs here or to you Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 24, 2022 Share Posted November 24, 2022 59 minutes ago, new-guy said: will i post my logs here or to you Whichever you like, here or over DM to me is fine. Link to comment Share on other sites More sharing options...
new-guy Posted November 24, 2022 Author Share Posted November 24, 2022 here are the logs log-1669296054906.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2022 Administrators Share Posted November 24, 2022 Thanks, oftentimes this issue occurs when the internet port of the R2 is being used for a device instead of connecting the R2 to the modem, could you double check this? Link to comment Share on other sites More sharing options...
new-guy Posted November 24, 2022 Author Share Posted November 24, 2022 The white cable is in my modem I have internet everything seems to be working just not heatmap 😊 there was another cable for my ps5 but took it out for the photo Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2022 Administrators Share Posted November 24, 2022 Thanks for confirming, what is the model of the modem/router the R2 is connected to? How have you set that up to ensure an open connection through to the R2 if applicable? Link to comment Share on other sites More sharing options...
new-guy Posted November 24, 2022 Author Share Posted November 24, 2022 This is virgin media 3.0 hub… how would I check this if it has a open connection Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2022 Administrators Share Posted November 24, 2022 Copy the WAN IP on the R2 System Information page then access the hub interface and paste it into the DMZ, then re-try Ping Heatmap Link to comment Share on other sites More sharing options...
new-guy Posted November 24, 2022 Author Share Posted November 24, 2022 Quote so i put the last numbers in my dmz into my home router and reset them both and still nothing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2022 Administrators Share Posted November 24, 2022 Have you set the DMZ or port forwarding on the R2 or set up Traffic Controller rules? Link to comment Share on other sites More sharing options...
new-guy Posted November 24, 2022 Author Share Posted November 24, 2022 Nope… what do I need to do 😊 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2022 Administrators Share Posted November 24, 2022 Was just seeing whether there was anything set that may be causing this. If you do a Connection Benchmark test does that complete properly? Link to comment Share on other sites More sharing options...
new-guy Posted November 25, 2022 Author Share Posted November 25, 2022 There was nothing in the port forward section and yes benchmark completes Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 25, 2022 Share Posted November 25, 2022 8 hours ago, new-guy said: There was nothing in the port forward section and yes benchmark completes Can you go to Geo-filter and click the three-line menu in the top left, hit resync cloud. Then go to Device Manager and do the same again. Download another log and send that over to us as well. Let's see if the other clouds are syncing properly. Link to comment Share on other sites More sharing options...
new-guy Posted November 25, 2022 Author Share Posted November 25, 2022 so the geo filter does do something here is the logs and some picture from new cod but its not the only game i have tryed log-1669379372766.txt Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 25, 2022 Share Posted November 25, 2022 That's interesting, some clouds are resyncing fine, others are not. Could you try switching your VM Hub to modem mode as a test, then try resyncing one of the clouds and check if it appeared to be successful in the logs? Link to comment Share on other sites More sharing options...
new-guy Posted November 25, 2022 Author Share Posted November 25, 2022 log ending in 5358.txt is log in modem mode from geo-filter and log ending in 0675.txt is from heatmap in modem mode log-1669406515358.txt log-1669406560675.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 25, 2022 Administrators Share Posted November 25, 2022 Thank you for that, could you follow the CG-NAT section at the bottom of this guide and let us know the results please? https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat Link to comment Share on other sites More sharing options...
new-guy Posted November 25, 2022 Author Share Posted November 25, 2022 i blanked out my ip Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 25, 2022 Administrators Share Posted November 25, 2022 Thanks for that, can you use this link specifically and then re-try resyncing please? http://192.168.77.1 Link to comment Share on other sites More sharing options...
new-guy Posted November 25, 2022 Author Share Posted November 25, 2022 still the same Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 25, 2022 Administrators Share Posted November 25, 2022 Please sign up for Early Access, then once approved, upgrade to the firmware there followed by a factory reset and see if it persists https://forum.netduma.com/topic/39415-introducing-early-access/ Link to comment Share on other sites More sharing options...
new-guy Posted November 25, 2022 Author Share Posted November 25, 2022 done i will let you know how the testing goes when i get the firmware Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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