brother_x Posted November 10, 2022 Share Posted November 10, 2022 Hello, Today my R2 restarted and it stayed in a loop when trying to restart, for a long time it remained as seen in the video and then I disconnected the electric power and nothing happened, after several attempts I managed to restart it, download a log so that they can check, later After that it didn't work again, I had to take my R1 out of the trunk of memories. I tried to do a factory reset but it was impossible IMG_1083.mp4 log-1668044669119.txt Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 10, 2022 Share Posted November 10, 2022 How exactly did you recover the R2 the first time? Unfortunately the logs appear to be captures shortly after it booted, so there isn't any record in there of any problems. Link to comment Share on other sites More sharing options...
brother_x Posted November 10, 2022 Author Share Posted November 10, 2022 33 minutes ago, Netduma Liam said: How exactly did you recover the R2 the first time? Unfortunately the logs appear to be captures shortly after it booted, so there isn't any record in there of any problems. I pressed the factory reset button but it only worked once and that was when I downloaded the log, when I tried to do it again the R2 stayed in bridge mode, it only recognized the IP of the ISP modem. After 1 hour trying to get the R2 up, I gave up. When I bought it a week later the charger failed and now this... Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 10, 2022 Share Posted November 10, 2022 2 hours ago, brother_x said: I pressed the factory reset button but it only worked once and that was when I downloaded the log, when I tried to do it again the R2 stayed in bridge mode, it only recognized the IP of the ISP modem. After 1 hour trying to get the R2 up, I gave up. When I bought it a week later the charger failed and now this... Could you please try setting a static IP in Windows with the following information: IP address: 192.168.77.100 Subnet mask: 255.255.255.0 Default gateway: 192.168.77.1 If you're not sure how to do this, please follow this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows After that, reboot the R2 and see if you're able to access the interface. Link to comment Share on other sites More sharing options...
brother_x Posted November 10, 2022 Author Share Posted November 10, 2022 7 hours ago, Netduma Liam said: Could you please try setting a static IP in Windows with the following information: IP address: 192.168.77.100 Subnet mask: 255.255.255.0 Default gateway: 192.168.77.1 If you're not sure how to do this, please follow this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows After that, reboot the R2 and see if you're able to access the interface. Hello, this afternoon I reconnected the R2 and it worked again, I applied a factory reset, attached activity log. I hope this will not happen again. I did the factory reset with nothing connected, only the PC for initial configuration. log-1668115803481.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10, 2022 Administrators Share Posted November 10, 2022 No need to provide the log, it won't have any useful information in it, if it happens again let us know and we can enable remote logging Link to comment Share on other sites More sharing options...
brother_x Posted November 10, 2022 Author Share Posted November 10, 2022 24 minutes ago, Netduma Fraser said: No need to provide the log, it won't have any useful information in it, if it happens again let us know and we can enable remote logging It happened again, I entered a loop... Help!!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10, 2022 Administrators Share Posted November 10, 2022 Is the router connected to a power extender or direct to a wall outlet? If an extender please try direct to a wall outlet and see if it stays up longer please Link to comment Share on other sites More sharing options...
brother_x Posted November 10, 2022 Author Share Posted November 10, 2022 15 minutes ago, Netduma Fraser said: s the router connected to a power extender or direct to a wall outlet? If an extender please try direct to a wall outlet and see if it stays up longer please Hello Fraser, it is connected directly to the wall, now it works again. Link to comment Share on other sites More sharing options...
brother_x Posted November 10, 2022 Author Share Posted November 10, 2022 It lasted 30 min this was the last log Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11, 2022 Administrators Share Posted November 11, 2022 Did you manage to upgrade successfully to the latest firmware? Was that when the issues started after trying to upgrade? Link to comment Share on other sites More sharing options...
brother_x Posted November 11, 2022 Author Share Posted November 11, 2022 Fraser, I updated it days after they released the update, since then I had no problems until yesterday. today I reloaded the last update later I did a factory reset and the problem persists Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 11, 2022 Share Posted November 11, 2022 9 hours ago, brother_x said: Fraser, I updated it days after they released the update, since then I had no problems until yesterday. today I reloaded the last update later I did a factory reset and the problem persists If you can get it up and running again, can you please go to Network Settings -> WAN -> Enable remote access to tech support. Then, post here from a device connected to the R2 and I'll try to manually re-flash your router and stop this problem happening again. Link to comment Share on other sites More sharing options...
brother_x Posted November 11, 2022 Author Share Posted November 11, 2022 1 hour ago, Netduma Liam said: If you can get it up and running again, can you please go to Network Settings -> WAN -> Enable remote access to tech support. Then, post here from a device connected to the R2 and I'll try to manually re-flash your router and stop this problem happening again. Hello, I downgraded to version 3.0.394 and so far I haven't had any problems. I've enabled remote support so you guys can take a look at it. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 11, 2022 Share Posted November 11, 2022 2 hours ago, brother_x said: Hello, I downgraded to version 3.0.394 and so far I haven't had any problems. I've enabled remote support so you guys can take a look at it. OK, if it's stable then I won't mess with it, though it would be much better if you could now factory reset it, then upgrade to 3.2.453. It's a big improvement over the firmware you're on now. Link to comment Share on other sites More sharing options...
brother_x Posted November 11, 2022 Author Share Posted November 11, 2022 2 hours ago, Netduma Liam said: OK, if it's stable then I won't mess with it, though it would be much better if you could now factory reset it, then upgrade to 3.2.453. It's a big improvement over the firmware you're on now. Hi Liam, I did the above steps today, did a factory reset, then updated to version 3.2.453 and then did another factory reset again, now it works normally, hope the problem doesn't come back. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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