geo filter wont work

[mike kontorousis]

hallo i just bought the netduma r 2 i instaled all ok but i run the geo filter and im waiting long time but it isnt work instead the ping heatmap works and finds servers but i cant lock them from there please can help how to work the geo filter???

[Netduma Fraser]

Hey, welcome to the forum!

Can you provide a screenshot of your Geo-Filter page please? What game and platform are you playing?

[mike kontorousis]

fifa 23 PS 4

[mike kontorousis]

???

[Netduma Fraser]

That all looks fine, what is your physical location approximately?

[mike kontorousis]

Greece

 

[mike kontorousis]

this page works how can i locked the servers in the cirkle?? 

maybe the device has problem can i cahange it in the guaranty totay i received via DHL

[Netduma Fraser]

It's not faulty, to force specific servers you'll need to put Ping Assist to 0. Restricting your search can make it take longer to get a game, if I recall correctly you may need to search a few times on FIFA to get one within your radius.

[mike kontorousis]

I WAS TRYIED THE 0 PING BUT NOTHING

[mike kontorousis]

If i cant locked a serrver (like your advertising) its pointless to use this router

 

[mike kontorousis]

heres 0 ping not any server blincking

[mike kontorousis]

can you help please

[Netduma Fraser]

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Resync from the Geo-Filter Map menu
4. Re-add the device to the Geo-Filter with the manual option
5. Set up the Geo-Filter how you like
6. Wait 2 minutes
7. Boot up application/game/client

Then see if it works.

[mike kontorousis]

ok ill try

[mike kontorousis]

when i pres resync appears this

[Netduma Fraser]

That's fine just refresh the page and it will have taken affect. You're on a very old firmware so I would suggest you upgrade:
https://forum.netduma.com/topic/39522-new-r2-firmware-32453/ then after a few minutes once you have access do a factory reset from the interface then wait 2 minutes before accessing and go through the wizard. Then see if it works after that, if not then do my steps from above.

 

[mike kontorousis]

halo i did everything but the geo not respond

[Netduma Fraser]

Okay so latest firmware, reset and the numbered steps above were all followed? Check the IP of the console in its network settings, then check on the R2 Device Manager for the device you think it is, do the IPs match?

[mike kontorousis]

hallo but the ping heatmap works 

[Netduma Liam]

2 hours ago, mike kontorousis said:

hallo but the ping heatmap works 

Have you updated to the latest firmware and then factory reset your R2 afterwards?

[mike kontorousis]

yes already done

is it possible via teamviewer??

[Netduma Liam]

I'm afraid we don't offer that kind of support currently given the size of our team and the amount of queries we handle.

Can you now please check the IP of the console in its network settings, then check on the R2 Device Manager for the device you think it is, do the IPs match?

[mike kontorousis]

ok i will checked and let you know

[mike kontorousis]

Here is my IP address

[mike kontorousis]

And this as well