KeReFiS Posted October 10, 2022 Share Posted October 10, 2022 Hello, I'm thinking of buying Netduma r2 for the upcoming MW2; just got two concerns: 1- the mentioned shipping time is 2 days as per the order, is it actually two days? 2- Do you have customers bought to be used in UAE? I mean it will be working full features? Thanks in advance and keep up the good works! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2022 Administrators Share Posted October 10, 2022 Hey, welcome to the forum! It is two working days shipping, for example if you order on a Friday before ~2pm GMT time it will be shipped on that day but you likely wouldn't receive it until Tuesday. If you ordered after the cut off time on Friday it would ship on Monday and then likely would receive it on Wednesday so when you order will determine how quickly you get it. If you ordered now, it would ship on Tuesday and then should arrive for you this week. Yes we have many customers who have bought in UAE, all the features work for that region. KeReFiS 1 Link to comment Share on other sites More sharing options...
KeReFiS Posted October 10, 2022 Author Share Posted October 10, 2022 Thanks for the quick reply Mr. Fraser, I'll order now directly via the website, hopefully, I'll receive it this week Netduma Fraser 1 Link to comment Share on other sites More sharing options...
KeReFiS Posted October 13, 2022 Author Share Posted October 13, 2022 Hey, I have received the R2, thanks for the quick service, really appreciate it. I have asked the ISP technician to come and set it up for me, and he said VLAN is needed for making this as the main router, could anyone please help me with this issue, or any UAE users can help to install the R2 as the main router, please? if there is no way it would very disappointing, Plan B will be to install it as a bridge; can someone help me with this please? Appreciate the help again and thanks. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 13, 2022 Share Posted October 13, 2022 Do you know the VLAN ID you need? Your ISP should be able to tell you that. Then, simply go to the DumaOS interface by going to 192.168.77.1 in your web browser, go to Network Settings -> WAN -> General and enter the VLAN ID at the bottom, then enable the toggle and click Save General. KeReFiS 1 Link to comment Share on other sites More sharing options...
KeReFiS Posted October 13, 2022 Author Share Posted October 13, 2022 Thanks for help. downloaded the update 3.2.5 and found vlan id and now it's working! the thing is, I have 750mbps internet speed from ISP which reaches 900 Mbps on ookla internet speed. Now after R2 installation, the max speed I'm getting is 92 Mpbs in both ookla and the connection benchmark, any tips to speed that up or is there a best configuration for a dumaos noob like me! Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2022 Administrators Share Posted October 13, 2022 Take a look at this guide to see if it helps: http://support.netduma.com/en/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maximum-bandwidth-speeds Link to comment Share on other sites More sharing options...
KeReFiS Posted October 13, 2022 Author Share Posted October 13, 2022 I took a look and completed all the steps, Internet speed is still low when using R2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2022 Administrators Share Posted October 13, 2022 Can you provide a screenshot of your QoS page please? It's quite possible that is the maximum you'll be able to get through the router Link to comment Share on other sites More sharing options...
KeReFiS Posted October 13, 2022 Author Share Posted October 13, 2022 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2022 Administrators Share Posted October 13, 2022 You need to set the router to the speeds you have, you also haven't disabled QoS either, click the menu icon on the Congestion Control panel, click set bandwidth speeds and put the speeds you expect. Then do a speed test, if it's still lower then on the same menu click disable QoS and try again. Link to comment Share on other sites More sharing options...
KeReFiS Posted October 15, 2022 Author Share Posted October 15, 2022 Hi, was away for the weekend now I'm back. I've tried both ways and still 90Mpbs instead of 700Mpbs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 15, 2022 Administrators Share Posted October 15, 2022 On the Device Manager page, click the icon and switch to the table view, then take a screenshot and post it here please Link to comment Share on other sites More sharing options...
KeReFiS Posted October 16, 2022 Author Share Posted October 16, 2022 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2022 Administrators Share Posted October 16, 2022 Okay that explains it, two of the ethernet cables you're using are limited to 100Mbps so you won't be able to get higher than that until you change them to cables that can support 1000Mbps so that is Cat5e or higher Link to comment Share on other sites More sharing options...
KeReFiS Posted October 16, 2022 Author Share Posted October 16, 2022 Im using Cat6 right now in the whole house and connections. I bought Cat7 .. where do to install it ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2022 Administrators Share Posted October 16, 2022 You just need to replace the cables connecting the devices to the router Link to comment Share on other sites More sharing options...
KeReFiS Posted October 16, 2022 Author Share Posted October 16, 2022 I just replaced the cat6 to the new cat7 cables connecting from ISP fibreoptic device to the R2 and after running ookla speed test.. still the same 90Mbps instead of 750Mbps with the same readings as above for the conecction meter is reading 100mbps ! please refer to Mubarak Thread, I believe I'm facing the same issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2022 Administrators Share Posted October 16, 2022 Could you enable remote support in WAN Settings and also make sure the modem is in modem mode/the R2 is in its DMZ please? Then we can remote in on Monday and have a look Link to comment Share on other sites More sharing options...
KeReFiS Posted October 16, 2022 Author Share Posted October 16, 2022 Done! Ill be waiting for the support Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 17, 2022 Share Posted October 17, 2022 12 hours ago, KeReFiS said: Done! Ill be waiting for the support Thanks for your patience, I've opened a ticket with a developer and we'll get them to remote in and take a look. Something else to check in the mean time, could you please disconnect the WAN cable from both the Blue port on the R2 and the modem. Then disconnect one of the LAN cables from one of the yellow ports and the device it's connected to. Then take the cable you disconnect from a LAN port, plug it into the Blue WAN port and plug the other end into the LAN port on the modem. Take the cable that was the WAN cable and connect it to one of the yellow LAN ports on the R2, connect the other end to your PC. So essentially what we've done here is swap the two cables around. After this, send us another screenshot of the device manager table again. Link to comment Share on other sites More sharing options...
KeReFiS Posted October 21, 2022 Author Share Posted October 21, 2022 Done that No dev connected and to the day my problem with internet speed is still there! Kindly help me to solve this issue! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 21, 2022 Administrators Share Posted October 21, 2022 Thanks for doing that, definitely not a cable issue then, I'll see if the dev is able to take a look on Monday KeReFiS 1 Link to comment Share on other sites More sharing options...
Recommended Posts