Doughboy Posted October 3, 2022 Share Posted October 3, 2022 I updated my R2 router and when it came back up it shows duma os not running! Did the update brick my router? It doesn’t work even when I’ve reset it for 30 seconds I’ve unplugged it and everything Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 3, 2022 Administrators Share Posted October 3, 2022 Unplug it from power for 10 minutes, plug in, wait 2 minutes then attempt access, is it working then? Link to comment Share on other sites More sharing options...
Doughboy Posted October 3, 2022 Author Share Posted October 3, 2022 It’s working but I had to turn the wan stuff off in the beginning during start up. Also since I updated the router the ping heat map don’t work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 3, 2022 Administrators Share Posted October 3, 2022 Do you mean you had to disable IPv6? What do you mean by Ping Heatmap isn't working - the page isn't loading or when you select a game it isn't pinging the servers? If the latter resync the Heatmap cloud then try again please. Link to comment Share on other sites More sharing options...
Doughboy Posted October 4, 2022 Author Share Posted October 4, 2022 Page isn’t loading Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 4, 2022 Share Posted October 4, 2022 7 hours ago, Doughboy said: Page isn’t loading Can you clear your browsers cache now that you've completed the update and see if it works after that? Link to comment Share on other sites More sharing options...
Doughboy Posted October 4, 2022 Author Share Posted October 4, 2022 (edited) Nope Page isn’t loading it says this rapp is not loaded yet try again in a minute can I go back to the original UI that I got with the R2 router because whenever I update the r2 or the xr1000 I have problems getting rapps to come up. Edited October 4, 2022 by Doughboy Add more info. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4, 2022 Administrators Share Posted October 4, 2022 Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
Doughboy Posted October 4, 2022 Author Share Posted October 4, 2022 Nope my router says Duma os will be back shortly Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4, 2022 Administrators Share Posted October 4, 2022 Could you initiate a factory reset from the interface, wait 3 minutes, then access please and see if its all loading? Link to comment Share on other sites More sharing options...
Doughboy Posted October 4, 2022 Author Share Posted October 4, 2022 No because I can’t get to the interface. It’s a white screen that say that. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4, 2022 Administrators Share Posted October 4, 2022 Do a reboot again so unplug power, wait 10 seconds, plug in, wait 2 minutes, then access and if you have access then do the factory reset Link to comment Share on other sites More sharing options...
Doughboy Posted October 5, 2022 Author Share Posted October 5, 2022 I’ve done all that and still it shows Duma Os not running. Link to comment Share on other sites More sharing options...
Doughboy Posted October 5, 2022 Author Share Posted October 5, 2022 I think the last update bricked my router tbh. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 6, 2022 Share Posted October 6, 2022 16 hours ago, Doughboy said: I’ve done all that and still it shows Duma Os not running. Since the reset, can you access the DumaOS interface if you use an incognito/private window in your browser? Link to comment Share on other sites More sharing options...
Doughboy Posted October 16, 2022 Author Share Posted October 16, 2022 Yes I can. Can I just update it back to the original UI or the update that came with the router? I don’t see much difference between that and when I updated it besides it not functioning correctly since taking the new update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2022 Administrators Share Posted October 16, 2022 Okay so it's possibly just a browser issue, go ahead and update, factory reset after then accessing using an incognito window again and see if it is working Link to comment Share on other sites More sharing options...
Doughboy Posted October 18, 2022 Author Share Posted October 18, 2022 I did all that and it still shows Duma os not running Link to comment Share on other sites More sharing options...
Doughboy Posted October 18, 2022 Author Share Posted October 18, 2022 Is there a way I can factory reset my xr 1000 or my R2 to default status? No updates or anything? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2022 Administrators Share Posted October 18, 2022 You can factory reset them but it would keep them on the same firmware, you would have to manually downgrade with the oldest firmware file of the two. I don't think it would be necessary to go all the way back. Sign up for early access here: https://forum.netduma.com/topic/39415-introducing-early-access/ and then you can try the R2 firmware there, followed by a factory reset to see if it is more stable for you. Link to comment Share on other sites More sharing options...
Doughboy Posted October 20, 2022 Author Share Posted October 20, 2022 Yeah because before I updated it it ran completely fine. Now it’s acting up. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 20, 2022 Share Posted October 20, 2022 8 hours ago, Doughboy said: Yeah because before I updated it it ran completely fine. Now it’s acting up. I'd suggest signing up for the Early Access beta as Fraser mentioned, you can then try a newer firmware with bug fixes. Link to comment Share on other sites More sharing options...
Doughboy Posted October 24, 2022 Author Share Posted October 24, 2022 I reset it and now it says no such file or directory Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24, 2022 Administrators Share Posted October 24, 2022 Was this after an upgrade that you reset and got that error? Can you provide a screenshot? Link to comment Share on other sites More sharing options...
Doughboy Posted October 24, 2022 Author Share Posted October 24, 2022 Yes it was. It’s a blank white screen and that’s what it says in the top left corner. Link to comment Share on other sites More sharing options...
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