Ryanw Posted September 10, 2022 Share Posted September 10, 2022 I am not sure where to post this. however, i am having issues with the netduma R2 router., it wont connect to my internet ISP modem, so now i am not sure what to do. i am not sure if a new version came out. nor do i now know how to check for what version this one is at with it being offline. i may need a replacement router though. but I know some troubleshooting will need to be done before that determination happens. I am very hopeful this can be fixed with your help and i wont need a replacement! as that is my last resort. Thank you Ryan Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2022 Administrators Share Posted September 11, 2022 I'd first suggest rebooting the modem, waiting 2 minutes, then rebooting the R2, waiting 2 minutes and then seeing if you have internet - sometimes you need to boot in a certain order to get internet up and running. Do you have access to the interface while the internet is down? Link to comment Share on other sites More sharing options...
Ryanw Posted September 11, 2022 Author Share Posted September 11, 2022 Do i need to unplug my router form my modem or can it all be hooked up? because i did try all that at first notice of it being messed up. but i can try it again... also no i do not have access to dumasOS while it is offline. is there a way for me to get access? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2022 Administrators Share Posted September 11, 2022 It should be hooked up in order to work correctly. It doesn't require internet to access as it is a local device, you should get access using 192.168.77.1 in the web browser but if not while connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Link to comment Share on other sites More sharing options...
Ryanw Posted September 12, 2022 Author Share Posted September 12, 2022 there has been no change in the router. still doesnt work and the ip you gave me, in a web browser doesnt work either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2022 Administrators Share Posted September 12, 2022 It looks like it's acting like a switch so it will need to be reset to start working again. Unplug the router from power for 10 minutes, plug in, wait 2 minutes, hold the reset button for 30 seconds and release, wait 2 minutes then see if you can access the interface Link to comment Share on other sites More sharing options...
Ryanw Posted September 12, 2022 Author Share Posted September 12, 2022 ok i did that step by step with timers... still nothing... site can't be reached. the router still has no change as well. still wont connect to the internet. Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 13, 2022 Share Posted September 13, 2022 9 hours ago, Ryanw said: ok i did that step by step with timers... still nothing... site can't be reached. the router still has no change as well. still wont connect to the internet. Can you unplug ALL cables from the R2, then leave it for 15 minutes. After that, connect only the power cable and wait another 5 minutes. Then, connect one Ethernet cable from your PC to one of the R2 LAN ports. On that device, try going to 192.168.77.1 in your web browser and see if you can access the interface. Link to comment Share on other sites More sharing options...
Ryanw Posted September 13, 2022 Author Share Posted September 13, 2022 yes sir, did that step by step. put it in a LAN port, NOT the blue internet port and still got nothing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 13, 2022 Administrators Share Posted September 13, 2022 Set a static IP on the PC with the following details IP address: 192.168.77.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.77.1 DNS: 192.168.77.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.77.1 please and see if it works. Link to comment Share on other sites More sharing options...
Ryanw Posted September 14, 2022 Author Share Posted September 14, 2022 ok sir, i just did that. and still cant reach the IP site. now that i did that, do i have to undo it so my system works? or what do i do? Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 15, 2022 Share Posted September 15, 2022 14 hours ago, Ryanw said: ok sir, i just did that. and still cant reach the IP site. now that i did that, do i have to undo it so my system works? or what do i do? OK, I think the best thing to do here would be to proceed with a replacement then. Could you please send an email over to [email protected] with your original order number and delivery address? Yeah you can revert the static IP you set now as well. Link to comment Share on other sites More sharing options...
Ryanw Posted September 15, 2022 Author Share Posted September 15, 2022 Alright, yes sir i will get that over in a few min here. I am going to send you a private message to do so. Also can when this one gets back to you, can you let me know the results of why it stopped working? I would be very curious to find out what had happened. Thank you, Ryan Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2022 Administrators Share Posted September 15, 2022 7 minutes ago, Ryanw said: Alright, yes sir i will get that over in a few min here. I am going to send you a private message to do so. Also can when this one gets back to you, can you let me know the results of why it stopped working? I would be very curious to find out what had happened. Thank you, Ryan Please do so via email, Liam will be away next week and so to ensure a quick replacement email is the best best. If we end up troubleshooting it we'll get back to you! Link to comment Share on other sites More sharing options...
Ryanw Posted September 15, 2022 Author Share Posted September 15, 2022 sorry will do. i dont know how i missed the email part. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Ryanw Posted September 19, 2022 Author Share Posted September 19, 2022 hello, i emailed and i havent heard anything for a couple of days. i would like to get this going so i can get back online. thank you Ryan Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2022 Administrators Share Posted September 19, 2022 As it was the weekend and the Queens funeral today it was a national holiday so everyone was off work, you should receive a response tomorrow Link to comment Share on other sites More sharing options...
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