netduma r2

[rixx86]

hi so i have a netduma r2 and cant get it to connect in modem mode to my isp help!!!! or even if my isp is in router mode it does not find lobby in warzone?????

[Netduma Liam]

Welcome to the forum!

What's the exact make and model of your modem?

Have you configured Geo-filter? If so, could you please share a screenshot of how you've done this?

[rixx86]

Hi the model is the netduma r2 with the newest firmware 

I do not use the geo filter. 

[rixx86]

The modem is my virgin hub 4.0 

[Netduma Liam]

1 hour ago, rixx86 said:

The modem is my virgin hub 4.0 

Could you please confirm that the R2 is connected to the Virgin Hub via an ethernet cable connected from the Blue WAN port on the R2 to one of the LAN ports on the V Hub?

[rixx86]

Yes it is 

[Netduma Fraser]

Sometimes modems/routers can be a bit picky about how they're booted. Reboot the V hub, wait 2 minutes then reboot the R2, wait 2 minutes then access and see if you have internet.

[rixx86]

Ok I have tried this a still not working?? 

[Netduma Fraser]

Could you factory reset the R2, then go through the Setup Wizard and once done don't change any settings, do you get internet then?

[rixx86]

Hi I’ve done that and still doesn’t connect I had a this months now and literally tried everything??? 

[Netduma Fraser]

Have you ever had internet or is this something that happened recently? I have the same hub as you and I do find it works better in router mode, you get internet when using this is that right but you can't get any games? You're not using the Geo-Filter when this happens?

[rixx86]

Yeah I get signal when in router mode but I can’t find any games in warzone and no I’m not using geo filter 👍🏻

[rixx86]

I e tried it in both modes with geo n without geo filter 

[Netduma Fraser]

Are all other devices working fine connected to the R2 when the hub is in router mode?

If you connect your gaming device directly to the V hub, can you get games easily?

[rixx86]

No that’s what I’m saying I can’t get games when it’s connected to the v hub I get internet so can surf the web but can’t get games on warzone???

[Netduma Fraser]

To clarify, when your gaming device is directly connected to the V hub so the R2 isn't connected or being used you can't get games on warzone?

[rixx86]

Yeah when the r2 is not connected I get games straight away no problems 

[Netduma Fraser]

Interesting, what does the game actually say when you're not able to get a game?

[rixx86]

Nothing it just searches for a games with super high ping of 145ms then that’s it?

[Netduma Fraser]

What is your location and what is the ping you get when you connect direct to the hub? Are ALL devices connected to the R2? Are you using QoS?

[rixx86]

My location is Portsmouth and. Get 25/30 ping when connected to the hub yeah I’m using QOS otherwise there’s no point me buying a gaming router 

[Netduma Liam]

2 hours ago, rixx86 said:

My location is Portsmouth and. Get 25/30 ping when connected to the hub yeah I’m using QOS otherwise there’s no point me buying a gaming router 

Are you using the Hybrid VPN feature? Does the game report any NAT issues when the V Hub is in router mode and you can't get into a game?

[rixx86]

No I’m not using hybrid vpn I don’t think so cos it don’t get in to any game what would it say if it was then? 

[Netduma Liam]

2 hours ago, rixx86 said:

No I’m not using hybrid vpn I don’t think so cos it don’t get in to any game what would it say if it was then? 

When you're sat searching for a game, around the bottom right of the screen it should show your NAT type, it'll likely be either Open, Moderate or Strict. Can you see that?

[rixx86]

It’s open when on hub 4 but moderate when on r2 and I’ve done all port forwarding for warzone so should be open