Hybrid VPN with Surfshark

[Nas64780]

Hello there 

I am having issues with the Hybrid VPN when using Surfshark configuration. It says connected but when I check on ‘what’s my IP’ it still shows my ISP. Also the ip address hasn’t changed. 

Can you please advise. I already have the latest firmware. I need this set up on the router as I have doorbell camera and other IoT devices. 
 

inhave also rebooted the router.

[Netduma Liam]

2 hours ago, Nas64780 said:

Hello there 

I am having issues with the Hybrid VPN when using Surfshark configuration. It says connected but when I check on ‘what’s my IP’ it still shows my ISP. Also the ip address hasn’t changed. 

Can you please advise. I already have the latest firmware. I need this set up on the router as I have doorbell camera and other IoT devices. 
 

inhave also rebooted the router.

Welcome to the forum!

Have you added any devices to the VPN traffic panel on the right hand side? If not, you'll need to do this to route the device's traffic through the VPN. Start with the device you're checking the location on, then you can check again and confirm that the location has changed.

[Nas64780]

I am not talking about other devices. Just my main PC. I should see this on my main PC

[Netduma Fraser]

So have you added your main PC to the HybridVPN page? Can you provide a screenshot of the page?

[Nas64780]

I wasn’t aware that I need to do that. As with the Surfshark software I just connect and it detects the pc.

[Netduma Fraser]

It doesn't work quite like the VPN software on a PC, you'll need to add the PC and select the option for Do NOT VPN these services and then it will apply to the device

[Nas64780]

Okay thanks. That’s worked now. It shows as different ISP, although when I perform ipconfig it doesn’t show a different up address.

[Netduma Liam]

1 hour ago, Nas64780 said:

Okay thanks. That’s worked now. It shows as different ISP, although when I perform ipconfig it doesn’t show a different up address.

That's fine, we wouldn't expect it to. The VPN is being applied on the router, not on your PC. Everything in the network connects to the router as it did before, but as soon as it leaves the network your traffic is going through the VPN (Only the devices you've added to the VPN Traffic panel).

[Nas64780]

Thanks for your help. I’ve added my other devices.