Nas64780 Posted August 10, 2022 Share Posted August 10, 2022 Hello there I am having issues with the Hybrid VPN when using Surfshark configuration. It says connected but when I check on ‘what’s my IP’ it still shows my ISP. Also the ip address hasn’t changed. Can you please advise. I already have the latest firmware. I need this set up on the router as I have doorbell camera and other IoT devices. inhave also rebooted the router. Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 10, 2022 Share Posted August 10, 2022 2 hours ago, Nas64780 said: Hello there I am having issues with the Hybrid VPN when using Surfshark configuration. It says connected but when I check on ‘what’s my IP’ it still shows my ISP. Also the ip address hasn’t changed. Can you please advise. I already have the latest firmware. I need this set up on the router as I have doorbell camera and other IoT devices. inhave also rebooted the router. Welcome to the forum! Have you added any devices to the VPN traffic panel on the right hand side? If not, you'll need to do this to route the device's traffic through the VPN. Start with the device you're checking the location on, then you can check again and confirm that the location has changed. Link to comment Share on other sites More sharing options...
Nas64780 Posted August 10, 2022 Author Share Posted August 10, 2022 I am not talking about other devices. Just my main PC. I should see this on my main PC Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2022 Administrators Share Posted August 10, 2022 So have you added your main PC to the HybridVPN page? Can you provide a screenshot of the page? Link to comment Share on other sites More sharing options...
Nas64780 Posted August 10, 2022 Author Share Posted August 10, 2022 I wasn’t aware that I need to do that. As with the Surfshark software I just connect and it detects the pc. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2022 Administrators Share Posted August 10, 2022 It doesn't work quite like the VPN software on a PC, you'll need to add the PC and select the option for Do NOT VPN these services and then it will apply to the device Link to comment Share on other sites More sharing options...
Nas64780 Posted August 11, 2022 Author Share Posted August 11, 2022 Okay thanks. That’s worked now. It shows as different ISP, although when I perform ipconfig it doesn’t show a different up address. Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 11, 2022 Share Posted August 11, 2022 1 hour ago, Nas64780 said: Okay thanks. That’s worked now. It shows as different ISP, although when I perform ipconfig it doesn’t show a different up address. That's fine, we wouldn't expect it to. The VPN is being applied on the router, not on your PC. Everything in the network connects to the router as it did before, but as soon as it leaves the network your traffic is going through the VPN (Only the devices you've added to the VPN Traffic panel). Nas64780 1 Link to comment Share on other sites More sharing options...
Nas64780 Posted August 11, 2022 Author Share Posted August 11, 2022 Thanks for your help. I’ve added my other devices. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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