millar82 Posted July 6, 2022 Share Posted July 6, 2022 Hi I've had the R2 for about a month and had to stop using it as I'm getting random disconnects on my Xbox series x anywhere from 5 to 20 a day. This has happened on the previous firmware and the most recent firmware. I'm with virgin broadband. I've performed multiple factory resets on both firmware's and gave static and non static ip on router side then tried Xbox side. I've also changed the ethernet cable and tried a different port. As soon as i change back to my other router it stops. Is this a known issue? if so can you link me the fix? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 6, 2022 Administrators Share Posted July 6, 2022 Is it only happening on the Xbox or are you experiencing disconnects on other devices? Is it a full internet disconnect or are you getting booted from a game for example? What happens when it disconnects, does it reconnect, do you have to reboot etc? Link to comment Share on other sites More sharing options...
millar82 Posted July 6, 2022 Author Share Posted July 6, 2022 It happens to everything in the house but lights stay on. Needs a reboot Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 6, 2022 Administrators Share Posted July 6, 2022 Could you provide the log from the System Information page when the disconnect happens please? Also on your Virgin router is it in router (you can use its wifi) or modem mode? Link to comment Share on other sites More sharing options...
millar82 Posted July 6, 2022 Author Share Posted July 6, 2022 It was in modem mode i haven't had the router on for almost a week and was going to sell it as can't return now. was just hoping there was a firmware fix or patch or something before i do. On a personal note mate that's the 2nd router I've bought from you guys. xr500 and R2. Both broken as soon as i bought them .Now i can tell by your reply that there isn't a quick fix I've got a family mate and don't have free cash to throw about. GIVE YOURSELF A PAT ON THE BACK MATE Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 6, 2022 Administrators Share Posted July 6, 2022 I have Virgin as well and modem mode can be a bit temperamental, I'd recommend putting it in router mode instead and then see if the R2 is more stable, if it continues to happen then provide the log file when it happens and we can see if it shows why it is happening. I understand you're frustrated, I just provide the support, I don't have any involvement in making the products. Link to comment Share on other sites More sharing options...
millar82 Posted July 6, 2022 Author Share Posted July 6, 2022 No offence mate but it's nothing to do with the hub. I've used 3 other routers with it without an issue. And wont be plugging it back in for any more messing about, t get the same result as everyone else with the same issue. Thanks bye Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 6, 2022 Administrators Share Posted July 6, 2022 I'm not saying it's necessarily an issue with the V hub, it could just be some incompatibility issue between the two when the V hub is in modem mode. If you do decide to use it again and require help in future please do make a post and we'll be happy to help. Link to comment Share on other sites More sharing options...
ahmedk Posted July 7, 2022 Share Posted July 7, 2022 Hi Fraser, I have a disconnection issue as well. I own a Netduma R2 and it keeps randomly disconnecting. We have several routers connected in the house and they work fine. the Netduma R2 worked fine from when it was purchased in October 2021 up to now. I have been experiencing this issue for a week. We updated the firmware to the latest version. we do not see any error codes in the log and have also tried a different router and it works fine. so its definitely a settings or a phyiscal router issue. Link to comment Share on other sites More sharing options...
Netduma Liam Posted July 7, 2022 Share Posted July 7, 2022 4 hours ago, ahmedk said: Hi Fraser, I have a disconnection issue as well. I own a Netduma R2 and it keeps randomly disconnecting. We have several routers connected in the house and they work fine. the Netduma R2 worked fine from when it was purchased in October 2021 up to now. I have been experiencing this issue for a week. We updated the firmware to the latest version. we do not see any error codes in the log and have also tried a different router and it works fine. so its definitely a settings or a phyiscal router issue. I've responded to the new topic you've created, let's continue there. Link to comment Share on other sites More sharing options...
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